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259 avis
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Logiciel très prometteur et très performant
Publié le 2023-02-13
J'utilise ce logiciel quotidiennement pour mes tâches personnelles et professionnelles. Je suis...
J'utilise ce logiciel quotidiennement pour mes tâches personnelles et professionnelles. Je suis très heureuse de l'avoir découvert.
Avantages
Ce logiciel est très facile à manipuler malgré ses nombreuses fonctionnalités. Il est rapide performant et très simple à comprendre.
Inconvénients
Ce logiciel fait intervenir beaucoup d'utilisateurs et le prix est un peu élevé mais les points positifs sont très nombreux.
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Zealous Exceptional Terrific Awesome
Publié le 2018-03-20
Avantages
It is a great technical tool that reaches all areas of knowledge. The customer care team were a huge help and they reach out to individuals. It has versatility of use.
Inconvénients
I would enjoy a way to create more information into the forms without them being long. When creating a form that requires input for a group it would be a great feature to have spaces to input the data at one time. Also when you retrieve data it would be great to have an option to format your report
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Best Customer Service... EVER!!!
Publié le 2015-12-04
I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had...
I was tasked by my employer to build an alumni/fundraising site using Member Planet. I actually had never heard of it and was a little ambivalent about, not only the service, but the project as a whole because I already had a lot on my plate. The time frame I was given to complete this undertaking was truncated and there was a lot to learn. But, the Member Planet Team was amazing in every sense of the word. Not only did they assist me by thoroughly walking me through the functionality of services pertinent to our organization's goals, they made recommendations based on the experiences of current customers, AND they helped me plan the entire project start to finish. They are so kind, patient and thorough... I became an instant fan of Member Planet.
The wow factor increased exponentially with Christopher, Patrick and Greg, all staying in constant contact touching base with me through the process of building our site... and even went several steps further when I was unexpectedly hospitalized (so progress was not interrupted). These guys blew me away going above and beyond the scope of services defined in our plan (Pro). I cannot adequately put into words how awesome the experience has been working with them.
- Secteur d'activité : Organisme social ou civique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
After 7 months... disappointed
Publié le 2018-01-11
After trying very, very hard to make this software work for our group, we are giving up.
After trying very, very hard to make this software work for our group, we are giving up.
Avantages
Inexpensive. Able to use PayPal or memberplanet for processing payments. Have a pretty good templates to use for creating donation campaigns and emails. Was relatively easy to upload contact information. Easy to access chat support.
Inconvénients
They do not have the ability to create distribution lists (segmented lists) of contacts/members from within the software. It requires exporting all your data, sorting in excel, then uploading again. Tech support is uneven; got different advice from different people, and they are not available on weekends, holidays, etc. Also, they are very stuck on their own custom fields. Many of our members found it difficult to navigate. Also, the email responses were not always customizable, which led to numerous misunderstandings when we would send out "invitations" to create or update profiles.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
School Registration Packet
Publié le 2019-07-02
Positive, smooth collection of money.
Positive, smooth collection of money.
Avantages
It simplified our registration process for purchases and information distribution.
Inconvénients
I am comfortable with the software but I do not use regularly so I need support from the help desk.
Wish there was a better way to remind users on their credit card of the MP charge as often they think it is a fraud and put forth a dispute.
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Perfect for Management and Marketing of 80+ Clients
Publié le 2015-04-01
On a weekly, sometimes daily basis, we require some form of communications with our retail...
On a weekly, sometimes daily basis, we require some form of communications with our retail community here at the shopping center. MemberPlanet has made this process super easy and efficient to be able to do so and make sure that our communications are getting in the appropriate manager hands. It's user friendly platform allows customization so that retailer managers know when the memo is urgent and needs immediate attention or when we are simply sending out our quarterly newsletters and other promotional opportunities. It's also very helpful because retailers can respond to content easily and quickly, and those responses are all returned to management in one format and one place. From a marketing standpoint this is critical especially when managing 80+ retail accounts when retailers have marketing materials to report on a daily basis. From new developments to promotions, community updates to management memos this platform is perfect especially because I'm able to track who's opened the message to ensure and prove managers have receive the message. Easiest and best program I've used in my 10 years managing and marketing in the real estate/retail industry.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I love MemberPlanet it's a great tool.
Publié le 2018-03-23
Avantages
That you can export your spreadsheets out of the system to excel, you can sort within the system, you can view payments by each form that you have created, you can sort by date range. there are so many pros I just can't list them all.
Inconvénients
Company is unable to send you an auto-renewal email. This goes to the company not really a software issue.
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I love MemberPlanet. It was extremely helpful when we planned our 40th Anniversary Celebration...
Publié le 2018-03-23
Avantages
It is very user-friendly! I also love the communication piece as registration is completed, fees paid, etc.
Inconvénients
It is a great software. However, there were a few members that had concern about convenience fees when making payments. It was explained to them that you can charge the group the fees or the customer. Some decided to just use the mail in option, but the majority used the software.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great solution!
Publié le 2016-12-06
Member Planet offers an exceptional platform to manage membership, events, surveys and all for a...
Member Planet offers an exceptional platform to manage membership, events, surveys and all for a great price! - Not to mention the amazing customer support it offers.
Avantages
Easy to use, all sorts of add-ons in one product, exceptional customer support, great price.
Inconvénients
some of the features need tutorials (which just means its feature rich - and not necessarily a "con")
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Fantasy Football- The Money League
Publié le 2015-04-07
I have been Commissioner of The Money League( Fantasy Football League) for the past four NFL...
I have been Commissioner of The Money League( Fantasy Football League) for the past four NFL Seasons. It is a highly competitive league that generates lots of dollars and regular pay outs. The first two seasons were chaotic featuring many arguments, missed payments and feelings hurt. For a second, I didn't believe that our league would last and then a friend told me about MemberPlanet. I did some research, read some reviews and instantly signed up. The first season could not have gone smoother, actually generating more league revenue due to the increased trust with cash handling. Believe it or not, It's easier, mentally at least to send your money to an account as opposed to a designated cash handler (usually a member of the league that nobody trust) even if you are paying a slight tax. The second season triumphed the first tenfold with the league almost doubling the previous years revenue. Its easy for me to say that while providing world class customer service to my co-members and I, MemberPlanet has secured, simplified, satisfied and stabilized The Money League for seasons to come.
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
love collecting donations on the go
Publié le 2015-04-01
I am currently the leader of a service group named Hockey for Health which consists of 10 individual...
I am currently the leader of a service group named Hockey for Health which consists of 10 individuals derived from my club hockey team. Our goal is to fundraise over $30,000 to travel to South America to aid the less fortunate. Throughout a 2 year period through fundraising events, reaching out to different communities, and sending mail/email campaigns. In order to reach our goal, we needed a platform that allows us to raise funds, set-up events, create event registration forms, and send newsletters. Memberplanet has all of the features we need and more. I can simply set up a donation campaign and share it with the world in less than 5 minutes. Also, MemberPlanet allows users to create supporter pages which gives others the ability to create their own donation page to assist us in raising funds. This is great because it allows us to effectively reach more people. Let's not forget that you can even collect donations on the go with the mobile app. MemberPlanet is the way to go if you are looking to maximize donations and outreach.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
It's a very user friendly site.
Publié le 2018-03-20
Very good reports
Very good reports
Avantages
It has a lot of tools to be utilized and they are very helpful for administration purposes. The reports are valuable.
Inconvénients
Some of the best features are at a cost. I would prefer to have them at a lower cost maybe as a flat rate to use everything.
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Supercalifragilisticexpialidocious
Publié le 2015-10-21
I like how supportive the entire service hotline has been awesome and helpful. The site is fun and...
I like how supportive the entire service hotline has been awesome and helpful. The site is fun and creative, but whenever I faced issues, they knew how to help. The live chat system is responsive and they take less than a day to answer back on my inquiries. I have to say the Events, Donations, and Broadcast has made my job easier in organizing and funding my events. I quickly alert my group of any changes through the broadcast system which goes to email and cellphone alerts.
Even though I am new to the site, I found myself enjoying all the functionalities of the website, with each tab and widget. I enjoyed how easily I was able to import my contacts through all my social media sites i.e. Instagram, Facebook, Twitter, etc. I managed to set up a clean schedule of an organized fun run and managed to raise funds for cancer awareness. Overall, I can't wait to reach the potential capabilities of the site and harness its maximum effectiveness.
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Everything we need!
Publié le 2015-04-02
Kudos to your developers for designing a product that is all-in-one. I am involved with a small...
Kudos to your developers for designing a product that is all-in-one. I am involved with a small non-profit with a small but growing membership. We've reached the stage where we need to be a lot more in touch with our membership. Being able to send emails, email blasts, newsletters, have distribution lists etc. all in one place that is SO easy to use - slight learning curve- is fantastic. We can link to our website, connect with Facebook, Twitter, etc. and take membership payments online and have them connect to our account.
Any questions that were not answered in the support database were answered by phone by Patrick who was fantastic. [ Thank you Patrick!]
For those of us who have worked with contact management systems this is very easy and for those who haven't it's a very easy way to get started.
This is a very affordable product for small groups that want to be able to do big things to grow their membership.
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Just starting trial, but great experience so far!
Publié le 2015-09-18
In process of evaluating solutions right now. Have to say the software offers a multitude of...
In process of evaluating solutions right now. Have to say the software offers a multitude of features, each that I've tried works flawlessly so far!
Customer support second to none! Upon signing up, Patrick (from Memberplanet support team) contacted me immediately and offered to answer any questions I had, and to even offer phone support.
The tools for building a site and administering your group look awesome. I've set up a Box account (which is used for its document management capabilities) and the integration works great. We have already uploaded some documents successfully.
Also I've tried out broadcast messages (by email, and also SMS supported) to our board members. This works great. Also have installed the mobile app on my iPhone, which is feature rich and allows most features to be executed there as well.
So far a great experience!
Highly recommended.
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
MemberPlanet is awesome!
Publié le 2015-03-05
I was referred to MemberPlanet by a friend who used MemberPlanet for their non profit and PTA...
I was referred to MemberPlanet by a friend who used MemberPlanet for their non profit and PTA organizations. I needed an online portal that would allow to create emails, surveys and shoot out payment forms all under one platform. I do not know how I survived without MemberPlanet before, but I am glad that I use it now!
I use MemberPlanet to collect my league dues. The process is quick and simple. All I had to do is log in and create a quick payment form and send out to everyone who had to pay.
I was also able to interact with MemberPlanet on a customer service side as well. I had a quick question about my account, I emailed them and they shot me a reply back quick. I actually did call one time as well and spoke to a very kind lady who helped me with all of my questions I had.
I would def refer MemberPlanet to anyone! 5 star service all around!!!
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Member Planet has helped our school tremendously
Publié le 2015-04-08
We have eliminated much of our paperwork that used to pile up during school registration and have...
We have eliminated much of our paperwork that used to pile up during school registration and have simplified the process of creating the school directory with Member Planet. It's nice to be able to see who clicked and how many have clicked on the email campaigns and determine how effective the messages are. The only thing we cannot control is whether or not parents want to log in and become actual members. I was an active user of the email campaigns and appreciate the effort it takes to create one but one needs to know a bit of html and web design to design an email campaign that works well. I have contacted customer support several times and Nichole was excellent in explaining how my images and text would work most effectively. Kudos for Nichole! Now, if only you had an online directory Member Planet but I understand you are working on it!
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Allows members to be connected and simplifies communication.
Publié le 2015-04-07
MemberPlanet has become a tool I can not live without as an advisor. It has made it possible for me...
MemberPlanet has become a tool I can not live without as an advisor. It has made it possible for me to communicate with the 18 collegiate members I advise in a manner that is easy to use and track. Sending emails is a snap using the template I created for my group. The ability to send text messages to those I advise has proven effective in helping collegiate officers complete tasks related to their position. The best part is being able to choose when my emails and texts are delivered, meaning I can plan in advance when to send important reminders. I am also able to create links to important documents used by the members I advise so they have one place to go for all of the information they need. I recommend MemberPlanet to any organization who needs an effective communication tool for members.
- Secteur d'activité : Organisme social ou civique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Wish I found this site earlier
Publié le 2018-02-08
You are crazy not to use MP - why in the world would you throw your hard earned money at these...
You are crazy not to use MP - why in the world would you throw your hard earned money at these other sites who charge ridiculous set up costs and ala carte options? I also found other sites do not give you full control - MP is the real deal
Avantages
MP has no limits or rate changes based on the number of members; the ONLY site that allows me to create fully customized paid events with different dining options; don’t be fooled just because it’s an inexpensive site - it is fully loaded with all the bells & whistles of the over priced sites! No hidden costs; no need for costly mandatory training, no set-up fees - this is a turn-key site that you will have up & operating in no time! Superior customer service; members have control over with their own privacy settings. No limits on admins
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Member Plant is a great software membership platform
Publié le 2018-03-15
Easy to add or delete people. Added membership categories allows us to keep Financial, Un...
Easy to add or delete people. Added membership categories allows us to keep Financial, Un financial and Interested people in one platform. Can track dues through the software as well.
Avantages
The membership categories, ability to collect profile information on each member. Newsletter like emails.
Inconvénients
Small learning curve for some features. We called and had their team walk us through it with no problem.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
pretty easy transition, responsive customer service for the most part
Publié le 2017-07-31
could immediately transfer data and use system, little to no down of off time
could immediately transfer data and use system, little to no down of off time
Avantages
It has all the features we needed plus more that I hope to learn about and utilize in the future. It processes credit cards, it is easy for me change and edit myself
Inconvénients
auto pay feature doesn't seem to be easy to shut off; complaints about the credit card information being stored.
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Request #'s 20552 and 20558
Publié le 2015-07-29
I worked with Nichole Carrington via email on Tuesday 7/28, and this morning, 7/29, on the...
I worked with Nichole Carrington via email on Tuesday 7/28, and this morning, 7/29, on the phone.
Nichole was a pleasure to work with, and knew exactly how to fix the issues that I had. She quickly and easily set up a join.me window so I could see how she was making corrections. I am a visual learner, so that was perfect. I just started to use MemberPlanet since we had our Convention in Chicago last month.
I feel more confident using MemberPlanet now, and will continue the learning with the links Nichole sent me - the Pi Beta Phi Success Site, and the View Who's Paid Dues site. It's amazing to work with something so specifically tailored to Pi Beta Phi.
She's great, and I wanted to let you know!
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Excellent online tools! Our association has really grown by using this powerful product!
Publié le 2015-03-26
Our association was struggling with managing our member database and being able to use one online...
Our association was struggling with managing our member database and being able to use one online technology to focus on our day-to-day operations. Then we were introduced to MemberPlanet through a partnership with our national organization and all our problems were solved. Since moving over to MemberPlanet we have seen an increase in alumni engagement through dues collection, donations, event attendance, email communication and overall growth by providing an easy way for our alumni to stay involved. Best of all...it was easy to implement and is simple to use. The customer service experience really helped us hit the ground running and is always quick to respond whenever we need help.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Greg Beilstein is great!
Publié le 2017-02-22
Even though we have yet to get our MP database completely up and running, Customer representative...
Even though we have yet to get our MP database completely up and running, Customer representative has been an amazing person to work with! He has taken the time to think outside of the box and help us mold MP into what we need it to be! He has made this lengthy process as easy as possible for us and is always willing to schedule a call to answer questions or walk us through something we don't understand. Truly a gem in customer service! Thank you!
Avantages
Ability to add multiple layers for banking, donations, states, national, etc. Plus, profiles for all members and forums.
Inconvénients
We cannot remove maiden name and under gender we can only list male, female and other. Gender is man or woman, SEX is female or male! This is important!
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Perfect combo of value and functionality!
Publié le 2017-02-28
I utilize MemberPlanet for a small high school alumni association that is just getting started. We...
I utilize MemberPlanet for a small high school alumni association that is just getting started. We needed something that wouldn't break our small budget, but would also us the functionality to grow and expand. MemberPlanet has certainly met those expectations. We utilize the email campaigns frequently, the ability to create buttons for the membership page for our website is great, the donation campaigns allow us to accept credit cards and keep our look and messaging consistent, and the software allows us to easily organize members. I recommend it, especially for the price.