OwnerRez

Réservez et gérez 1 à 100 propriétés dans le cloud.

Note globale

4,9 /5
(163)
Rapport qualité-prix
4,9/5
Fonctionnalités
4,9/5
Simplicité d’utilisation
4,7/5
Support client
4,9/5

99%
des utilisateurs recommandent cette application
Classer par

163 avis

Todd
Todd
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

So Happy!

Publié le 2019-03-27

Avantages

I honestly cannot say enough good things about OwnerRez as both a software and as a company. Having been in business for many years in both the technology and manufacturing realms and now in vacation rental management, I have a real appreciation for quality customer service. The service and technical support offered by this company truly sets the bar for others. I continue to be blown away at the speed and thoroughness of their responses even at late hours, on weekends… you name it!

Now the software – just WOW! OwnerRez has saved our company so much time and energy. From calendar syncing, guest communication, automated emails, an amazing variety of reports, integration with other platforms (VRBO, Airbnb, Booking.com, QuickBooks), etc. – I could not imagine functioning without it. Best of all – the hosted application is fast! In addition, the website hosting gives us an all-in-one solution to be able to see everything that is happening from one place and share that with our customers. It even works on your mobile phone!

I could go on and on – but you get the idea – I love this software and more importantly – the company and service behind it!

Inconvénients

There are too many options? HA! This software does so much that truly complete configuration can take some time - but is that really a con? I can't really think of a con or complaint.

Julia
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Really happy with Ownerrez after trying many other softwares

Publié le 2022-04-27

I rent six properties in a remote location in Greece. Each one has some very specific needs in how...

I rent six properties in a remote location in Greece. Each one has some very specific needs in how I manage them. I do the online part and work together with the owner who is on the field and need many specific things from me. With ownerrez a lot of what I used to do in like 5 steps using different softwares now are done in one step. I have a complete picture of my scenario of reservations and finances without doing anything. Before I had to do many entries in different softwares. I am really happy with their customer service too. They are fully committed to us clients and to improving their product. Highly professional and dedicated to excellent quality.

Avantages

I has a lot of flexibility for my unique needs as the manager of 6 vacation rentals in Greece. Basically everything I had needed so far I found a work around in OwnerRez. Or the staff helped me to find a solutions. Few things I still need to do outside of it. But my workflow managing my listings and reservations has really become simpler and much much faster.

Inconvénients

It is not as beautiful as other options I’ve used. And it is not as user friendly either. But all other options I’ve used had some critical limitations that I couldn’t work around. For my type of property management I needed some very specific things. Together with the staff at ownerrez, always by email, but efficiently, we almost always found a solution.

Alternatives envisagées 

Hostaway, Little Hotelier, Guesty et Lodgify

Pourquoi choisir OwnerRez 

Hostaway had some bugs and limitations and over complications on the money collection and quote to guests etc. Lodgify was way too limited and inflexible to me.

Logiciel antérieur 

Hostaway et Lodgify

Pourquoi passer à OwnerRez

Flexibility within a really robust system and highly professional staff super committed to their product and to solving my unique needs.
Brian
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

OwnerRez has the features and support!

Publié le 2022-04-25

I recommend it!

I recommend it!

Avantages

The functionality is pretty incredible, and the support team is very very thorough .

Inconvénients

It's not the most modern interface. I value function over attractiveness, so I don't mind too much. It's still somewhat intuitive.

Lorraine
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Love OwnerRez- by far the best I’ve used

Publié le 2022-07-06

Excellent! Although it was good when we first joined It has improved so much more in the past 16...

Excellent! Although it was good when we first joined It has improved so much more in the past 16 months I just hope they continue to listen to customers and implement the suggestions.
Excellent customer service too!

Avantages

Ease of use, PM Management, automation. Payment section

Inconvénients

Not enough features available to non US based clients. Would love to be able to access insurance and sms and if it linked with zapier even better!!

Alternatives envisagées 

Guesty

Pourquoi choisir OwnerRez 

Cost, lack of features, errors in owner statements on supercontrol

Logiciel antérieur 

Tokeet et Smoobu

Pourquoi passer à OwnerRez

Price, features, ease of use
Michelle
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

OwnerRez a MUST for newbies or seasoned professionals to use for STR's

Publié le 2022-06-08

Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and...

Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and encouraged by the OR team and understand how MUCH the software (and people) can offer to my new rental business.

Avantages

Once "trained" with help from ProConnect, I felt much more confident in navigating ALL the various options OR provides

Inconvénients

When I first signed up, I felt overwhelmed with the vast amount of information available on OR (via video tutorials and help docs). The sheer amount of information made me nervous, but once I worked with Customer Service/ProConnect (Lisa M), all my worries faded and I began to understand the processes much more and my confidence in using the software grew exponentially

Alternatives envisagées 

Guesty For Hosts et Lodgify

Pourquoi choisir OwnerRez 

Prior to signing up with OR (Jan/Feb 2022?)

Logiciel antérieur 

Lodgify

Pourquoi passer à OwnerRez

All the various features OR offers to hosts/owners/managers via the software, automated emails, and direct booking website
Chuck
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

More powerful than expected

Publié le 2020-01-13

In the competitive world of short-term rentals, there are a number of booking sites to be listed on...

In the competitive world of short-term rentals, there are a number of booking sites to be listed on and lots of information to synchronize. OwnerRez allows us to do that all in a single place.

Avantages

The OwnerRex software is more powerful and flexible that it appeared at first glance. We quickly found we were able to customize huge portions of it, take advantage of automation to reduce labor, and found many of its functions were actually an EASIER way to perform tasks than on the connected booking sites.

Being a progressive web app, we quickly found that it worked well across all of our mobile platforms as well.

Inconvénients

Many booking platforms have their own proprietary messaging features and do not make them available through APIs. So we still have to login to each service when inquiries or bookings come in, but that is a problem with the booking sites, not OwnerRez.

Alternatives envisagées 

iGMS et Lodgify

Pourquoi passer à OwnerRez

The community of owners were are very enthusiastic about the product, which got our attention. It works with many of the online booking sites. It will work with VRBO using the API which allows us to process payments ourselves.
Stacie
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

OwnerRez is the Best!

Publié le 2019-09-07

Everyday, we feel like we find a new feature that we didn't know about before, that makes running...

Everyday, we feel like we find a new feature that we didn't know about before, that makes running our business easier, and they are adding more all of the time. The customer support is superb! CSRs are very responsive and patient with our questions.

Avantages

OwnerRez has everything we were looking for in a property management system. From automated emails to accounting, to integrations with Price Lab, VRBO, TripAdvisor and more, this product has the most bang for your buck!

Inconvénients

It's not a con, but there is a LOT to learn. But, customer support is always there to help and they have some great articles too.

Tina
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I LOVE OWNER REZ!!!

Publié le 2020-06-13

Avantages

I love everything about OwnerRez - - the software is so easy to use! It makes my life so much easier! The customer services is excellent! I would never think of using another software to help coordinate my reservations and guests.

Inconvénients

Nothing. I love OwnerRez! They rock!

Brian
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Dont Sleep on OwnerRez. Highly recommend.

Publié le 2022-09-10

I couldn't be happier. It's a great product with great customer support at a fair price. To me,...

I couldn't be happier. It's a great product with great customer support at a fair price. To me, this is a must-have as a vacation rental operator.

Avantages

I have yet to find a feature that's "missing" from OwnerRez. Everyday it feels like I find a new feature and/or use for the software. It really does everything I need it to with other features that I didn't even know I'd want until I discovered and used them. Their customer service is absolutely wonderful. Every question asked is responded to quickly and in detail.

Inconvénients

It's ugly. Truly this is a non-issue as a user, and one that shouldn't stop anyone from selecting OwnerRez to manage their vacation rentals. But the marketer in me knows that if this software was a little more aesthetically pleasing and intuitive, they'd secure more new users.

Alternatives envisagées 

Hostaway

Pourquoi passer à OwnerRez

A recommendation from a friend who tried a bunch of options and said that appearances are deceiving and OwnerRez was the sleeper pick.
Gretchen
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Incredibly Powerful

Publié le 2022-08-03

OwnerRez support has been amazing--I've clogged their inbox many times while setting up and they...

OwnerRez support has been amazing--I've clogged their inbox many times while setting up and they not only get back to me lightening fast, but they look at my account and suggest other things I can do next.

Avantages

Starting out I went with a very simple property management software to avoid overwhelm, but quickly outgrew the simplistic platform and wanted more robust features and functionality. OwnerRez has that in spades--but it's not complex, just robust and extremely thoughtful.

Inconvénients

Waiting for VRBO messaging integration but other than that, zero complaints.

Alternatives envisagées 

Hostaway

Pourquoi choisir OwnerRez 

More power, features and functionality

Pourquoi passer à OwnerRez

To be honest, I had that day to implement and I had a call with Hostaway and they blew off the call, so I signed up for OwnerRez and never looked back. Zero regrets.
Dale
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very happy and the team is helpful

Publié le 2021-08-06

I like how it will integrate with all my booking channels. I am new to this and wanted something...

I like how it will integrate with all my booking channels. I am new to this and wanted something that would reduce my ability to make mistakes. OwnerRez it is.

Avantages

It is relatively easy to figure out and they have an extensive library of resources to help you set up. But customer service support is my favourite. Quick and detailed responses with Links showing me how to do things. Had it not been for the customer service support I may not have finished setting up. THANK YOU

Inconvénients

I think the ability to test would be helpful. Maybe I missed that.

Alternatives envisagées 

Lodgify

Pourquoi passer à OwnerRez

Customer Services for OwnerRez is in my time zone, based in North America and has a good reputation.
Calli
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Customer Service

Publié le 2020-08-24

Avantages

- One central place to see all of my bookings, send emails, and manage 4 vacation rental properties
- Great customer service - helpful implementation checklists, very responsive and helpful customer service reps even during the free trial period
- Imports property info from Airbnb & VRBO

Inconvénients

- Calendar needs to sync in real time. I like to know immediately when a booking comes in - as is, the sync takes up to an hour.

Alternatives envisagées 

Guesty

Pourquoi passer à OwnerRez

OwnerRez posts their prices online - I didn't go with one of their competitors because they didn't. I prefer companies that have transparent business practices.
Jill
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

OwnerRez Integration Leads to 50% Increase in Gross Revenue, Better Reviews and So Much Time...

Publié le 2021-06-02

We've had an amazing experience with OwnerRez, and have been thrilled with the ease of use on a...

We've had an amazing experience with OwnerRez, and have been thrilled with the ease of use on a daily basis. Customers are seamlessly searching our listings on multiple booking sites, making their reservations, paying for them, signing our Renters Agreement, and followup with us with positive reviews, all made so so simply by OwnerRez (we're especially fond of the automatic email trigger systems, which have automated the majority of guest interactions). I highly recommend OwnerRez.

Avantages

OwnerRez has been instrumental in growing our vacation rental portfolio from 2 units to several more. The software makes cross-listing among different booking channels a breeze, and the single reservation calendar helps us keep a firm handle on all our reservations. If I had to pick just one favorite aspect of the software, it's that, once fully implemented, we are able to offer direct bookings and are no longer tied to the big players in the vacation rental industry. That means we can enforce our own policies on house rules, guest damages and more. OwnerRez gave us that freedom. My second favorite aspect was the integration with dynamic pricing software, which has led to an almost 50% increase in gross revenue from previous years.

Inconvénients

OwnerRez wasn't the easiest to implement - we took about a month to fully integrate, and learn the ins and outs of the software. That said, they do offer a concierge integration service (which we didn't utilize) which might be especially helpful if you don't have the time to learn the software in detail yourself. But the time we did spend learning the software gave us the confidence in knowing how to use the entire system, and the support forum is incredibly robust. Somewhere in the help docs is the answer to our problem, almost every time. The remaining times we send a quick email over to Support, and they respond with the answer and steps to solve the problem, even on the weekends, which is incredible. The most difficult aspect of integration wasn't OwnerRez itself - it was our time in learning the complexities of the software, and just how much it can do for us, from credit card processing integration to dynamic pricing integration, to smart door locks, plus of course the main features of one place to house your customer interactions, listings and booking channel integrations.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best thing I've done for my business

Publié le 2020-09-01

I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This...

I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This has worked perfectly for me & I also love the ‘app’ on my phone, each properly is color coded on the calendar and I love being able to clearly see, even when out & about, which dates are booked by which guest at which property. But even better are the features I did not even realize I was missing:

*Templated communications send automatically with triggers
*API was added in early 2020 mainly because I wanted all the guest info come over automatically so the triggers could work properly, but then VRBO had their crazy year of double damage deposit deductions and not paying hosts for weeks after the guests had stayed. I was eminently grateful that I was collecting the VRBO CCs myself.
*The emails I send through OR allow me to see if the guest has opened them
*The rental agreement is sent automatically via triggers and connects with an e-signature set up that is included in the OR fees I pay, no add on e-sign fees
*I can send an automatic email to AirBnB guests requesting a real email address so I can remain in contact in the future
*There is the ability to see and utilize the AirBnB messaging via OR’s CRM function
*All property set up, photos, listings etc. is done on OR, so one set up goes to VRBO/ABB, and the same with edits, updates, etc. You can set pricing differentials between the sites, but otherwise the pricing updates also goes out automatically
*Having OR has allo

Avantages

The way it makes my life better every day

Inconvénients

For the initial set up, I would have been smarter to pay for the concierge service.

Susan
Susan
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Owner Rez completely simplified how we run our business

Publié le 2021-06-16

Owner Rez has the most outstanding customer service I have ever experienced. I have never not...

Owner Rez has the most outstanding customer service I have ever experienced. I have never not gotten a response to a question within 30 minutes or less, and that’s day or night.

Avantages

Pricing is reasonable

Very useful options available to manage multiple vacation rentals across multiple channels

Interfaces seamlessly with QuickBooks

Interfacing seamlessly with our Website

Robust automated guest emails and triggers

Inconvénients

The calendar is fixed by month and not following which makes seeing turnovers at month end very difficult to see

No way to send emails on a certain day of the week (I.e./ remind guests it’s trash day)

No way to allow other people to also be able to log in and only see the calendar but not the financial side. This would be useful for cleaners etc.

Dawn
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My "go to" booking and management solution for new vacation rental owner/manager clients

Publié le 2020-01-18

I've been a web developer for over 22 years and focused primarily on the vacation rental sector for...

I've been a web developer for over 22 years and focused primarily on the vacation rental sector for 6+ years. I've integrated other solutions into wordpress websites and many solutions are just not mobile accessible enough or not as friendly to smaller vr businesses (focus on 50+ properties customers) and have sub par support and documentation. Some just don't work at all as advertised.

OwnerRez is now my favorite solution provider to work with after trying a bunch. They always have my back and I know my clients will all be treated golden. I sure wish more companies were like this!

Avantages

I have not once heard a complaint from clients about this product, in fact all are well-pleased with it and how it integrates (totally mobile!) with the wordpress genesis websites we build and customize.

The documentation and support that OwnerRez provides is second-to-none and certainly not found with other solutions that are reasonably priced. In fact, many companies that provide these tools for a lot higher cost have terrible documentation and support. This not only makes my job much easier but also helps my clients.

Inconvénients

Some clients want features that OwnerRez does not yet have. I find that it's not only the perfect entry product for new VR owners/managers but like every solutions, it can have limitations. But they are always shifting and adding new things so doing a good job keeping up with the listing site/industry changes.

Garry
Garry
Note globale
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

OwnerRez does everything I need in a vacation rental software, and a bunch I didn't know I...

Publié le 2018-06-15

It makes running my business easier than I could have imagined. It's the one system I can't live...

It makes running my business easier than I could have imagined. It's the one system I can't live without. The automation that it provides makes it so I don't hardly need to lift a finger. Many people say that Short Term Rentals are not passive income investments. OwnerRez challenges this notion.

Avantages

I wish I could give 6 or 7 stars for Features and Functionality and Customer Support. The software and support team are outstanding. I've tried running booking plugins on a Wordpress site, and that gave me lots of headaches. While searching for new plugins, I found OwnerRez and a few other similar applications. After researching reviews online, I narrowed it down to two and tried the other one first. It still left me wanting in some areas. Then I tried OwnerRez and I was hooked. Since I had other issues with Wordpress overall, I jumped right in and added the OwnerRez hosted web site too. It's super easy to configure, and very reasonably priced. And did I mention the support is awesome? Every once in a while I find something new that I think would be a great addition. Some of those have already been incorporated as new features in the product.

Inconvénients

I briefly considered giving 4 stars for Ease of Use, because there are so many options and features that sometimes it's overwhelming. But overall, I think that's a great thing, and it wouldn't be fair to rate them less than 5 stars. And anything that I have trouble with, I just send an email to the support team and get a response within a few hours. Or if I can't find a feature, they let me know exactly where it's located. The more I use it, the easier it becomes.

Randy
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Premier Vacation Rental Software with Excellent Customer Service

Publié le 2013-10-16

I built my business on the OwnerReservation.com (OwnerRez) software/program. I went from $0 to...

I built my business on the OwnerReservation.com (OwnerRez) software/program. I went from $0 to $250,000 in revenue in 1 year all because of the integration and ease of use provided by OwnerRez. THe program easily integrates with all of the popular sites such as homeaway, vrbo, flipkey and more. They have even set up custom scripts for me to integrate with other sites. My housekeeping contractor can easily keep up with required cleaning by viewing the schedules that are automatically updated by OwnerRez widgets on any web site I want to put them on. They provide custom reports on bookings, taxes, occupancy rates, revenue, etc. all from the program. Also, bookings are automated. The email responses to the prospective traveler provide a bookable link to a secure web page where the traveler agrees to my contract and makes the booking themselves. Calendars on all sites are automatically updated to reflect the new booking and money for the booking is automatically deposited to my checking account next day. The system automatically collects the remaining payments and sends a confirmation to the traveler, automatically sends out an email to the traveler a few days prior to their arrival with custom instructions and finally authorizes a security deposit the day prior to the guest's arrival date. I really have no intervention in the process other than to release their security deposit with a few mouse clicks the day of departure! In fact, I manage all of this using my Android phone
I did an extensive online search before deciding on Ownerreservations.com software. I now have 6 rentals and it's sooo easy to manage everything that has to take place even during the season when we are booked solid for 4 months during the summer with this software. I was able to learn how to operate the software very quickly and for those times when I ran into a snag, the team of support staff at OwnerRez was able to quickly provide support. They provide top notch customer service, all the bells & whistles to make your vacation rental business easy to manage and profitable right away. I truly believe that Ownerrez is the best software available and I highly recommend it to anyone that has a vacation rental.

Ben
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

After 25 Channel Manager Demos I chose OwnerRez

Publié le 2020-09-03

I've covered a lot in the other areas, but they really are fantastic. I'm only about a month into...

I've covered a lot in the other areas, but they really are fantastic. I'm only about a month into working with them and I have an entire booking engine up and relatively smoothed out in every major way. Let me tell you... as someone who has worked in tech for a long time... that is not usually the case with something this detailed... I'm not a plug-and-play kind of operator either. I like to maximize the features available, so this is coming from a person who stress-tests systems.

Avantages

Their customer service is SECOND TO NONE in my experience. They have direct API integration to all the major channels, tutorials for everything you need to build out your own site, API partnerships with tons of great 3rd party services and seem very open to integration with more if requested. Rolling out new technologies and upgrades constantly... This is the team I want to be on. Interactive and supportive.

Inconvénients

Since their focus seems to be vigorously on functionality, 3rd party inclusion/API syncing, and constant growth within their own custom system, I would say the one issue they have is that while they focus on FUNCTION, they're less bothered by FASHION. Everything works beautifully (in my experience) but not a lot of the action behind the hood is sexy. It's like PC vs Mac. But I will take function over UI any day.

Leonardo
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best for the price

Publié le 2022-02-23

Avantages

Price, easy to use, API, guest messages including email and sms, customer service, constant platform updates and improvements.

Inconvénients

Poor owner portal and just major API channels connect

Ken
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Eagle Has Landed

Publié le 2023-06-19

Very supportive with gentle, tactful reminders on the implementation progress and the remaining...

Very supportive with gentle, tactful reminders on the implementation progress and the remaining time left to fulfill the Client's portion of the implementation obligation. Always felt like we had a 'lifeline' we could call while migrating our data from another existing Owner Rez client.

Avantages

The integration with VRBO, credit card payment management, integration with QuickBooks On-Line, integration with our housekeeping vendor's software, prospective guest inquiry management notifications

Inconvénients

Because of the tedium required to integrate with the booking companies, there are some mind-numbing moments to get up and running when entering each specific property

Robin
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use, great Customer service

Publié le 2023-08-03

My experience from the very start has been great.

My experience from the very start has been great.

Avantages

I really like their user interface and support. The way they communicate their How To's makes using the system very easy. Its not technical, its very user friendly. They also give examples in their how to's which help explain how to use a feature. very helpful.

Inconvénients

I'd like to have more flexible options with setting up discounts.

Mark
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

If you want to be VRBOutstanding....you NEED this, even with just 1 property!

Publié le 2022-08-24

This is the only way to not only scale but to provide a GREAT guest experience and build your...

This is the only way to not only scale but to provide a GREAT guest experience and build your direct bookings. I strongly suggest the use of OR to everyone I interact with as my success is ties to it.

Avantages

This is a Swiss Army knife, the most COMPLETE knife as it has everything one needs to excel in short term rentals all in 1 login.

Inconvénients

The UI is a little dated but if you are used to it not a big deal. Many newbies think it looks dated and don't look past the features to give it a chance. It has been around a WHILE, they know what users need and supply functionality over aesthetics.

Jennifer
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A real godsend!

Publié le 2017-03-01

I found this amazing system and I have been one happy camper ever since! OwnerRez has really...

I found this amazing system and I have been one happy camper ever since! OwnerRez has really streamlined my Scrapbooking Rental Property business in so many ways. I love the reports and the ease of use. Their customer service is out of this world! They helped me make the program work for my business by tweaking things on their back end. In a matter of just ONE DAY at that!!! They give you a true 30 day trial to use all aspects of the program too.

Avantages

Ease of use, customer service, price and reports

Inconvénients

I would like to be able to have more control and design options in the email templates. I'd like to put multiple photos in my welcome email.

Réponse de OwnerRez

Nice to have found you too, Jennifer! Great to have you onboard. We have a lot of plans coming for email templates actually. Some of it got delayed because of other things, but we're on the same page there for sure!

Kelli
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Property Management Software and inexpensive!

Publié le 2022-01-25

We were using a rather expensive and more complicated property management software, so it has been...

We were using a rather expensive and more complicated property management software, so it has been great discovering this company. We have had a great experience with OwnerRez and are very impressed overall!

Avantages

I especially love the support team! They were quick to respond to my emails, and always very helpful. I'm also very impressed with the integration features.

Inconvénients

As for the initial setup, I'd like to be able to transfer some information manually, rather than always using a spreadsheet. But once I got the hang of Excel, it became easier.