OwnerRez - Avis

I wish I could give 6 or 7 stars for Features and Functionality and Customer Support. The software and support team are outstanding. I've tried running booking plugins on a Wordpress site, and that gave me lots of headaches. While searching for new plugins, I found OwnerRez and a few other similar applications. After researching reviews online, I narrowed it down to two and tried the other one first. It still left me wanting in some areas. Then I tried OwnerRez and I was hooked. Since I had other issues with Wordpress overall, I jumped right in and added the OwnerRez hosted web site too. It's super easy to configure, and very reasonably priced. And did I mention the support is awesome? Every once in a while I find something new that I think would be a great addition. Some of those have already been incorporated as new features in the product.

I briefly considered giving 4 stars for Ease of Use, because there are so many options and features that sometimes it's overwhelming. But overall, I think that's a great thing, and it wouldn't be fair to rate them less than 5 stars. And anything that I have trouble with, I just send an email to the support team and get a response within a few hours. Or if I can't find a feature, they let me know exactly where it's located. The more I use it, the easier it becomes.

It's kind of easy to work with, unlike many others in the market, but is you have any problem or doubt, the support team is A-M-A-Z-I-N-G-L-Y fast to respond!! So you can solve most of the problems or doubts real quick.

no negative issues so far... I am still learning some functions, but so far it worked great for what I need.

I has a lot of flexibility for my unique needs as the manager of 6 vacation rentals in Greece. Basically everything I had needed so far I found a work around in OwnerRez. Or the staff helped me to find a solutions. Few things I still need to do outside of it. But my workflow managing my listings and reservations has really become simpler and much much faster.

It is not as beautiful as other options I’ve used. And it is not as user friendly either. But all other options I’ve used had some critical limitations that I couldn’t work around. For my type of property management I needed some very specific things. Together with the staff at ownerrez, always by email, but efficiently, we almost always found a solution.

The features of the hosted website, my website looks so professional. I was previously using Wix, and the difference in quality is astounding. The channel manager ensures all my photos match to all my listing channels.

They just removed a fee feature that allowed you to associate certain fees when using credit card processors, but was easily able to adjust and set up a surcharge to cover this.

Set up was easy with detailed examples to help guide you through the steps.

Not having a technology background, I do not have any suggestions for improvement-it works seamlessly for me.

OwnerRez has everything we were looking for in a property management system. From automated emails to accounting, to integrations with Price Lab, VRBO, TripAdvisor and more, this product has the most bang for your buck!

It's not a con, but there is a LOT to learn. But, customer support is always there to help and they have some great articles too.

The OwnerRex software is more powerful and flexible that it appeared at first glance. We quickly found we were able to customize huge portions of it, take advantage of automation to reduce labor, and found many of its functions were actually an EASIER way to perform tasks than on the connected booking sites.

Being a progressive web app, we quickly found that it worked well across all of our mobile platforms as well.

Many booking platforms have their own proprietary messaging features and do not make them available through APIs. So we still have to login to each service when inquiries or bookings come in, but that is a problem with the booking sites, not OwnerRez.

I love everything about OwnerRez - - the software is so easy to use! It makes my life so much easier! The customer services is excellent! I would never think of using another software to help coordinate my reservations and guests.

Nothing. I love OwnerRez! They rock!

It is relatively easy to figure out and they have an extensive library of resources to help you set up. But customer service support is my favourite. Quick and detailed responses with Links showing me how to do things. Had it not been for the customer service support I may not have finished setting up. THANK YOU

I think the ability to test would be helpful. Maybe I missed that.

- One central place to see all of my bookings, send emails, and manage 4 vacation rental properties
- Great customer service - helpful implementation checklists, very responsive and helpful customer service reps even during the free trial period
- Imports property info from Airbnb & VRBO

- Calendar needs to sync in real time. I like to know immediately when a booking comes in - as is, the sync takes up to an hour.

The biggest positive is the quick and responsive customer support. I often don't have time to go through the forum to see if the answer already exists and will shoot an email over to the help desk. I usually get a reply within an hour or two. If there is an article that will help, they send that too.
My second favorite is the ribbon calendar that I can color code as I need. It is easy to read in the fly which is how I operate on most days. The third favorite thing I use is the daily report so I can easily print the report on the way out the door and have all I need at a glance. Add to these the other helpful components that are really TNTM ("too numerous to mention") such as charts, comparisons, easy listing adjustments, and other tools I will probably never learn to use.... this software is really packed full of what each user needs for their own purposes.

There isn't anything I like least - although there are tasks of my job that are less appealing than others, such as assigning rates. I am learning how to grasp some of the larger concepts in this area but the software "makes sense" in how the different components of pricing is deployed - rates, seasons, discounts, etc.... Once one creates the greater goals, implementation becomes intuitive. As mentioned before, I have been very fortunate to have help from the developers on how to implement pricing despite the tediousness of the task.

The way it makes my life better every day

For the initial set up, I would have been smarter to pay for the concierge service.

Pricing is reasonable

Very useful options available to manage multiple vacation rentals across multiple channels

Interfaces seamlessly with QuickBooks

Interfacing seamlessly with our Website

Robust automated guest emails and triggers

The calendar is fixed by month and not following which makes seeing turnovers at month end very difficult to see

No way to send emails on a certain day of the week (I.e./ remind guests it’s trash day)

No way to allow other people to also be able to log in and only see the calendar but not the financial side. This would be useful for cleaners etc.

Anytime I have a question and contact OwnerRez I hear back from them very quickly. They always answer my question, but also make suggestions for things they notice on my site with them that could use some tweaking.

I love that because I am with OwnerRez I am able to require accidental damage insurance for all bookings, regardless of where they originate from. Without OwnerRez I would not have been able to do that since Inhave only 2 vacation rentals.

There is nothing.in I don’t like. It has done everything and much more than I expected.

The use of OwnerRez has streamlined my business in a way I could not have imagined. I no longer have concerns of double bookings, connecting with guests or collecting payments. I have saved so much time, work and simplified my business. Their customer service is outstanding. When I have a question, they are there to lead me. Recently, used their concierge service to add my newest property. I cannot express the level of personal care, value and education I received. I highly recommend using this service when starting OwnerRez or adding a property.

There is much to learn as this is an in depth software. OwnerRez offers a concierge service to get you started. This is well worth the minimal cost and you will feel like a "pro".

Their customer service is SECOND TO NONE in my experience. They have direct API integration to all the major channels, tutorials for everything you need to build out your own site, API partnerships with tons of great 3rd party services and seem very open to integration with more if requested. Rolling out new technologies and upgrades constantly... This is the team I want to be on. Interactive and supportive.

Since their focus seems to be vigorously on functionality, 3rd party inclusion/API syncing, and constant growth within their own custom system, I would say the one issue they have is that while they focus on FUNCTION, they're less bothered by FASHION. Everything works beautifully (in my experience) but not a lot of the action behind the hood is sexy. It's like PC vs Mac. But I will take function over UI any day.

Price, easy to use, API, guest messages including email and sms, customer service, constant platform updates and improvements.

Poor owner portal and just major API channels connect

There are so many automated templates to improve communication with each of my overnight rental guests.
Ease of use
Integration with my website and wi-fi door locks

Text messaging is something very important to me for sending door codes, but I understand that is under final testing and will be rolled out soon.

This is a Swiss Army knife, the most COMPLETE knife as it has everything one needs to excel in short term rentals all in 1 login.

The UI is a little dated but if you are used to it not a big deal. Many newbies think it looks dated and don't look past the features to give it a chance. It has been around a WHILE, they know what users need and supply functionality over aesthetics.

It's pretty easy to set up and very intuitive. I didn't know anything about Property Management going into this but the OwnerRez Software makes everything so easy.

The reporting/statement system isn't very robust but it gets the job done.

I especially love the support team! They were quick to respond to my emails, and always very helpful. I'm also very impressed with the integration features.

As for the initial setup, I'd like to be able to transfer some information manually, rather than always using a spreadsheet. But once I got the hang of Excel, it became easier.

The OwnerRez tool is a HUGE time saver for us to automate, track and communicate with all our guests, both direct bookings and OTA bookings. We especially love how well it keeps our availability calendar synced across the four different OTA websites that we use to market our vacation rental home. We also love the reusable e-mail templates that make it easy to automate our guest communications while using fields to still personalize the content of the e-mails.

None. We have been very satisfied with the OwnerRez product.

Everything....Have tried a multitude of others prior and this is the BEST.

Again...this is the best out there. I shall never choose another.

Purpose build for the vacation rental market and the features and capabilities align are so well conceived to align with all the major booking channels, inquiries, and direct. They cover day to day nuances as this overall market is evolving and think about ways to make the property owner more successful and avoid risks. They have tools and reminders that help those of us who are new to the industry optimize our listings as well.

While the set up covers what is needed, the expansive feature set requires time to optimize the listing. Well worth it though compared to limitations of other systems.