Escapia

4,6 (154)
Donnez votre avis!
Logiciel de location de vacances et système de gestion des invités

Note globale

4,6 /5
(154)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,4/5
Simplicité d’utilisation
4,3/5
Support client
4,6/5

90%
des utilisateurs recommandent cette application
Classer par

154 avis

Dan
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Overall Product

Publié le 2023-01-31

Couldn't function well without it. Very pleased

Couldn't function well without it. Very pleased

Avantages

Not only does the software have all the functionality, channel management and ease of use one would expect, but very important to us, it provides good trust accounting and absolutely far and above customer support.

Inconvénients

It took some time to learn initially but that was due to its expansive overall functionality. Many upgrades to the software over the years has greatly enhanced the ease of use.

Alternatives envisagées 

Hostaway et Guesty For Hosts

Pourquoi passer à Escapia

Superior customer service. Accounting and Owner Statements included.
Kelley
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Thank you Escapia!

Publié le 2022-05-24

Wonderful! Everyone is nice, knowledgeable, and helpful.

Wonderful! Everyone is nice, knowledgeable, and helpful.

Avantages

Always can reach someone if I have an issue. 24 hour service!!

Inconvénients

I’m still confused on some accounting, but I’m sure I will get that straight soon!

Bradley
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Does a lot of stuff... if you can figure it out

Publié le 2018-09-19

Avantages

Escapia has a lot of features: EscapiaNET allows you to distribute units to many listing sites and other softwares, the rate engine and fees allow you to set up a lot of rate rules etc, and the reservation grid makes it easy to see which units are booked when. There are also a lot of reports available to generate from Escapia.

Inconvénients

Escapia's biggest con really is that it is so complicated. Nothing is easy to do in Escapia, nothing is intuitive. Even after using it for years I still have a hard time remembering and figuring out where everything is. There is a lot of support documentation, but even that isn't always easy to use, and some of it is outdated.

Lisa
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Escapia Software provides the up-to-date reservation options to consumers.

Publié le 2024-02-24

Overall the experience is good and the software updates are very beneficial.

Overall the experience is good and the software updates are very beneficial.

Avantages

Easy to use, once you can navigate certain aspects of the software on your own with experience.

Inconvénients

Customer service in the accounting area can be challenging to achieve as Tier Two must receive a message to assist, yet rarely call back however email their response. Sometimes training the consumer in this area would be more beneficial and in the long run, would not only educate the user but decrease their volume of call if they would let the consumer ask questions and receive options for ways to operate in a financial situation in the software. Tier Two should provide more adequate service and training as it is or should be included with the software. Accounting questions can not be answered by the team that typically answers support calls.

trent
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Escapia user review

Publié le 2024-02-27

It's a robust software that covers all the bases. Great reports and overall very user friendly.

It's a robust software that covers all the bases. Great reports and overall very user friendly.

Avantages

Very user friendly. Training new employee is so simple with all the tools available.

Inconvénients

We'd like a better a communication hub that has better notification when inquiries come in. Also be able to respond via multiple platforms, like texting.

Jeremy
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Essential Software for Vacation Rentals

Publié le 2024-02-28

Escapia has evolved over the years, so much so, that I believe we stuck with the right software and...

Escapia has evolved over the years, so much so, that I believe we stuck with the right software and appreciate how modules have been updated and improved. Still more to go in my opinion but it is making my job easier as time goes by. Thank you.

Avantages

Support Team is outstanding - friendly, efficient and patient saints!

Inconvénients

Inflexible in certain areas. We have had to make accommodations to the software in order to satisfy our business model: (i.e. when it comes to managing 30 day rentals, the calendars and rates need to be closely monitored; we pay our internal reservations a commission based on rent revenue and had to devise a way to track this over and above 3rd party agent commissions; we have policies that differ by property and some functionality must be universal for all properties.

Michael
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excapia is hands down a great software and company to use.

Publié le 2024-04-02

Avantages

Ease of use. Technical support. Amazing staff.

Inconvénients

My biggest challenge would be the lack of history it reports.

Cristina
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Escapia Review 2024

Publié le 2024-02-22

Our overall experience has been a good one. I know there will always be hiccups along the way, but...

Our overall experience has been a good one. I know there will always be hiccups along the way, but being able to reach out to a responsive support team is critical. So if it wasn't for the Escapia support team coming to the rescue during those times, my rating would probably not be as good.

Avantages

Easy to use and customer support is awesome and agents have always been professional and kind.

Inconvénients

Over the last 2 years, I've learned a lot of different features in Escapia but learned new things along the way.

Nicole
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Software

Publié le 2024-02-21

Absolutely LOVE this software!!! It was a game changer for me!

Absolutely LOVE this software!!! It was a game changer for me!

Avantages

I love how it streamlined my vacation rental business. The best part for me other than how much easier it made it for me to run my business is the customer service. They are always very friendly and very knowledgeable. They are wonderful at walking you through your problem without making you feel like you are wasting their time. This software was a game changer for me.

Inconvénients

The calendar is hard to read for me due to it being so small

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Escapia has worked great for our companies needs.

Publié le 2017-11-14

As our business has grown the software has made our day to day work easier and more streamlined....

As our business has grown the software has made our day to day work easier and more streamlined. Escapia has been great about adding and updating the product on a regular basis with customers imput.

Avantages

We have used Escapia for years and have seen a lot of changes along the way. The software is easy to use and train new employees on.

Inconvénients

Over the years we have found the the customer service to be challenging and the software does not handle long term rentals easily.

Cathy
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Escapia is a powerful professional tool to help you run your businss

Publié le 2018-07-11

A powerful tool for the complete needs of a vacation rental management company, from providing...

A powerful tool for the complete needs of a vacation rental management company, from providing guest quotes, customizing guest arrival experience, to managing accounts.

Avantages

The accounting side of this software is strong and a knowledgeable user has powerful tools. Owner statements are transparent and clearly structured. Correspondence is attractive and easy to customize. The various tools available for setting rates/manipulating rates are easy to use. The reservation grid is easy to understand, and the filters and quotes make the reservationists' work easier and more consistent. Integration with Glad Hospitality helps provide a good guest experience without much effort (once the initial setup is complete). The reports are informative and useful. Bank reconciliation tool is an absolute essential. Having used Escapia and other VRM software while working for other companies, when I started my own company, I knew the only software I wanted to use was Escapia.

Inconvénients

Features for automated or scheduled correspondence are weak. There is no "notes" area associated with owners for keeping a record of requests, authorizations, etc. Because it is a powerful system, to develop the skills necessary to fully take advantage of its many useful features means you need to invest some time and effort. That is not really a "con" to me. If you have a good tool, you want to learn to take full advantage of it. However, for a new user, it could seem a little scary. But we found that it's not terribly difficult to learn what you need to learn in order to successfully take advantage of the system as a basic user, and that if you want to stop there, you can and you'll still have a good system. It's worth putting in the work, though, to become a skilled user to take advantage of the full capabilities of the system.

Heather
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software for PM's of all sizes

Publié le 2024-02-14

Escapia made setup super easy and has always provided great support while keeping the cost...

Escapia made setup super easy and has always provided great support while keeping the cost affordable. They continue to release new features and products annually to assist property managers.

Avantages

Escapia is very easy to use and offers great support. Most staff is trained within 2 days even if they have no experience with vacation rental software. The integration with many channel partners allows us to maximize our properties exposure and secure the best renters.

Inconvénients

It would be nice to have the ability to customize some reports.

Alternatives envisagées 

CiiRUS et Guesty
suzanne
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best software out there for Property Managers

Publié le 2018-12-05

WE are very proud to be a part of the Escapia partnership with their software we have experienced...

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

Avantages

Throughout the years our staff has worked with Barefoot, Property Plus and Property Boss. Escapia by far is the best choice for us. We like the grid view and the ease of reporting as well as the high level of support given by the customer service staff and account relations. If you advertise on HomeAway websites like VRBO the integration is seamless and easy. Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors

Inconvénients

Sometimes there are a few too many steps to get things done, but when you provide feedback to the support staff they will work to improve things. We really feel like partners with with Escapia team.

Brian
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Best Overall PMS system today

Publié le 2021-10-08

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

Avantages

Ease of use and strength in functionality

Inconvénients

Reconciliation and lack of out of the box solutions. All must be custom.

Gary
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We've built our whole company using Escapia. The sales and tech support teams are incredible.

Publié le 2017-11-02

Avantages

Easy to use. Good owner statement and reporting features. Grid based inventory. Support questions are immediately addressed.

Inconvénients

We need the ability to send correspondence from multiple email addresses. There should be a separate email address drop down menu box for each office, or for each unit somewhere in the set up. It's an odd feature to be missing, because everything else about every unit and office is customizable (the correspondence documents, the booking modules, the rate plans and the unit setup. It would be so great if each unit could be assigned to a "send from" email address so that confirmations and statements came from that email, or from the reservations agent in charge of managing that property.

Pamela
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great integrative tool for property managers, it has allowed me to professionalize business...

Publié le 2018-04-03

All business information in one place.

All business information in one place.

Avantages

There is a lot to learn at first and there was good training classes. Most beneficial is knowing there is customer support to support you with any issues and you can get that support right away. They are also helpful in customizing to meet our needs. It also becomes intuitive as time goes on. I love how it's integrated with HA/VRBO and Glad as well as other network partners, it makes my life easier.

Inconvénients

Some limitations within correspondence templates. I wish there were ways to make the templates more professional, there are a lot of moving pieces within templates and I haven't found out how to lock in a template design.

Ashley
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Software!

Publié le 2021-10-12

From the customer service line to the software everything runs seamlessly.

From the customer service line to the software everything runs seamlessly.

Avantages

Easy to set up and learn. Great reports!

Inconvénients

I have had a bad experience with the software to date.

Alternatives envisagées 

Checkfront
Melissa
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great investment for this small vacation rental company.

Publié le 2017-12-19

Increased online exposure

Increased online exposure

Avantages

The software is easy to use and has met the needs of our small rental office. We enjoy the self paced online tutorials for training new staff members. We are glad they have streamlined the Glad to Have you product directly into Escapia. They are always working to make the program better & more efficient.

Inconvénients

These are very few but are mainly with the support staff. Recently called in and received 3 different answers on how to fix an accounting issue. When it comes to more complex accounting issues, a possible suggestion would be to send callers to more experienced staff verses having them speak to the "new" person.

Abby
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We've used Escapia for 11 years and depend on their excellent support staff to keep things...

Publié le 2023-01-20

After 11 years I'm still very happy with Escapia. I know they are working hard to update and...

After 11 years I'm still very happy with Escapia. I know they are working hard to update and improve all features in the software. And because of their excellent customer service people, we are staying with them for the future.

Avantages

Customer support is easy to reach and very helpful. They are always working to improve the software and be current and ahead of the competition. In today's complex market, that is not an easy job.

Inconvénients

As the company's bookkeeper I've always wished for a better accounting module. But for reservation management, it is great.

Emily
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

If we leave Escapia, I quit.

Publié le 2016-11-09

The software is incredible. Support is a-ma-zing. Our Client Solutions Manager is possibly the...

The software is incredible. Support is a-ma-zing. Our Client Solutions Manager is possibly the most responsive person I've met in my whole life. Hands-down, my favorite thing about Escapia is that THEY are never satisfied with where they are. Any question I have or suggestion for improving functionality is taken seriously. I have never worked with any software (in this industry or any other) that is so in tune to what their clients want. I've told our business owner, "If we change software, I quit."

Avantages

Escapia is never happy with the status quo. They listen to clients and make sure the software grows with our needs.

Inconvénients

Check in! It's not functional. We go off-book and use a Google Spreadsheet. It has a long way to go.

Gail
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

I’m not liking the changes Homeaway has made

Publié le 2019-03-01

I have a good account manager that helps me through the changes they make, and that has made my...

I have a good account manager that helps me through the changes they make, and that has made my decision to continue to list with them easier. They used to be a lot more “ vacation manager friendly”. I prefer to stay with the subscription model vs the PP, and feel like since they changed I haven’t been getting as good of booking results.

Avantages

The reach that Homeaway /Escapia has is undeniably huge. I like that they have established a bridge or portal with my software company, so I only have to enter the listing info once.

Inconvénients

I really dislike the way they have changed their business platform from a marketing platform to a booking platform.

Brittany
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Escapia is a staple PMS in the VR industry!

Publié le 2022-10-28

Very positive - would recommend any PM looking to have 20+ properties to consider.

Very positive - would recommend any PM looking to have 20+ properties to consider.

Avantages

I have used Escapia for over 8 years now (as of 2022). I love the escrow accounting side of things paired with reservation/calendar management. Escapia is easy to use once you learn the software and offers a multitude of reports/setup options to customize things the way you need.

Inconvénients

I wish Escapia would integrate with more 3rd party tech companies and not have so much of a closed API feed.

Paula
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Tool That Let Our Business Grow

Publié le 2018-11-12

It is always uncomfortable to change software but once you go through process it is very rewarding....

It is always uncomfortable to change software but once you go through process it is very rewarding. The biggest hurdle is getting all the info transferred and entered. We took our time and did not try to rush the process and this made it easier on everyone the day we went live.

Avantages

We needed a software that would not only book all our reservations but integrate with our accounting. This has been the biggest asset. It does not let anything fall through the cracks.

Inconvénients

Rates are the biggest issue that we have found difficult but support has always been there to assist us.

Michelle
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Holiday Rental Management

Publié le 2023-06-04

Has been a wonderful experience. The team help with transition from one platform to another and...

Has been a wonderful experience. The team help with transition from one platform to another and have found the support to be fantastic.

Avantages

I love the Reservations Dashoboard. This allows me to manage my week and future bookings.I can get an overall view of my properties in terms of availability, what is booking, and what property I perhaps need to focus on.

Inconvénients

Daily banking reconciliation and monthly reconciliation.

Tere
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

Escapia has gotten bigger and better over the last 7 years that we have been using the...

Publié le 2017-10-05

Avantages

Ease of use. The reservation grid is simple and reliable, giving you an accurate overview of bookings and availability. The support staff is excellent. Someone always answers the phone and has the solution, it wasn't always like that a few years ago. There are plenty of options with rate rules. Making last minute adjustments is not overly time consuming.

Inconvénients

I love to utilize the booking reports, they are very useful. I wish there were more specific reports.