Escapia - Avis

It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation. The ease of adjusting rents and creating rate rules allows for more revenue at the end of each year without any mistakes.

This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage headlines and guest inquiries right from Escapia. We have tried other softwares that boosted in helping our business, but the lack of support those companies gave us, ultimately made us stop using them. We have a million parts moving each day and we need a central hub that keeps everything on track. Escapia is that for us!

I like the changes we are seeing in Escapia. I still have some baggage from their past communication practices (starting around 2018) that have given me a lasting impression of a "like it or leave" attitude. By this, I mean that they would make sweeping changes that felt at odds with their service partners, with little window for feedback or interaction, all while knowing that there are few better alternatives to their platform. They've improved their communication since 2018, but I still find myself unsure if their changes are for the better of their PM clients. I think they are taking the right steps, however, and my trust is being rebuilt in them.

I made the decision that Escapia would suit our needs best (in Feb of 2014).The integration is very detailed, but I knew what the end goal was when I had researched Escapia. One determining factor in going with Escapia, was the fact that HomeAway was so active and aggressive in this industry. It only made sense to partner with the Giant and take advantage of all the opportunities it would offer my company.

The things that I consider absolute PROS: They have automated all the tedious/time consuming processes such as rate building & yield management that I would spend days and hours on with our old software & now I do in about 30 minutes. I have the option of building my own rules & rate tiers, depending on our need to maximize occupancy & revenue. After my initial rules are built, I do not have to go in and spend 2 hours a day to make sure this is done..Escapia made it simple & it DOES the work for me. My saved time = revenue saved and made because I can now focus on new projects to produce new revenue streams.

Escapia also has so many opportunities to partner with multiple booking sites, that I have "new eyes" looking and finding my company every hour of every day.

For our marketing platform, I struggle with tracking and integrating between the time we developed a concept ->to putting it on our sites -> to launching the promotion(via any platform) ->to analytics->to eCommerce->to complete tracking. With our old software, it took sometimes a week to set all of that up from start to finish. With Escapia, I do it all at once, Again, so many saved hours and best of all ACCURATE Tracking and Conversion Reports & a websites that do what they are supposed to do: WORK.

They have support that answer and listen to the issue and most of the time walk you thru it and find the problem immediately and "teach" you how to address and fix it. That is worth the integration itself.

You have to do the work on the front end but after that it is pretty painless & we have more than made back the cost of the software in saved time, revenue, happy guests, our favorite: HAPPY OWNERS. The owner access is simple, easy & our owners are more than pleased with this aspect of Escapia & they have noticed the new and maximized exposure Escapia gives us.

I can say without hesitation, I made THE BEST choice for our company and could not be more pleased and my expectations have been blown away by Escapia and what it gives me.

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

Great software for a small to medium sized vacation rental business!

After 11 years I'm still very happy with Escapia. I know they are working hard to update and improve all features in the software. And because of their excellent customer service people, we are staying with them for the future.

As our business has grown the software has made our day to day work easier and more streamlined. Escapia has been great about adding and updating the product on a regular basis with customers imput.

Great customer service. Very robust feature list. I couldn't possibly manage our rental list without a strong piece of software like Escapia.

From the customer service line to the software everything runs seamlessly.

I have nothing but positive things to say about Escapia software. It is the best!! They are constantly making it better by doing upgrades and adding features to an already great platform! This software has great functionality and is easy to use. It integrates with our website so our guests can see live availability calendars. The automatic payment processing along with some many other features are huge time savers.

The customer support is phananominal! I always get a live person who is knowledgeable and can quickly help me solve what ever challenge I am having! They always follow-up to make sure everything is working correctly and to be sure the resolution is working.

I highly recommend Escapia! You will be happy you converted to it! I know we are!!

Like the new features that are constantly being added to the software, constantly making each function more efficient. Another great things is that it directly feeds into other 3rd party websites so rates are photos are always up to date. The visual planner is perfect for managing many homes all at once with a quick scroll. I definitely recommend Escapia if you are looking for a user friendly easy to use software.

The software is incredible. Support is a-ma-zing. Our Client Solutions Manager is possibly the most responsive person I've met in my whole life. Hands-down, my favorite thing about Escapia is that THEY are never satisfied with where they are. Any question I have or suggestion for improving functionality is taken seriously. I have never worked with any software (in this industry or any other) that is so in tune to what their clients want. I've told our business owner, "If we change software, I quit."

A great VRM software that allows our business to run smoothly & successfully!

It is always uncomfortable to change software but once you go through process it is very rewarding. The biggest hurdle is getting all the info transferred and entered. We took our time and did not try to rush the process and this made it easier on everyone the day we went live.

There are so many great capabilities of the system, and we are a very small rental company, so there actually was more than we would have ever needed. We describe it as buying a Bentley when you really needed a Honda.

I don't think I even utilized every possible feature. It's a great product, but we just could not afford it.

Don't use Escapia's website services... It will make your website look and function really sub par.

We switched from Entech to Escapia at the beginning of 2014. We were a bit skeptical at first with the costs and how "awesome" this software was presented to us. After full implementation and using the product for over 10 months now, we couldn't be happier. The time this software has allowed us to focus on other important aspects of our business is huge. This is a one-stop-shop and is perfect for training various users in our office. HomeAway listens to their clients and is constantly providing updates to give back to their customers (at no extra cost). Areas of improvement would entail more precise support documentation and improved support service. When implementing and learning the software, it was a bit difficult as there was so much information, and a lot had been updated in the system since the presentation/documentation had been released. The best part of implementation is having one-on-one time with the team to truly get your feet wet and understand the in's and out's of the software. A current struggle includes the delay in support follow-up, creating a little more headache than originally planned. Regardless, I have no doubt in my mind that HomeAway is working to build this area of their team, too, to provide a well-rounded system. Hands down, this is the best and most economical decision our business could have made. In times when you always feel like you are two steps behind, Escapia proves you wrong with its capabilities and opportunities. We love our Escapia software and HomeAway team!

Excellent support and people behind the scenes

The staff is great to deal with and is always available for recommendation. The backside of the software is daunting, but once you get use to it easy to maneuver.