GreenRope - Avis

I love how comprehensive it is and how well it has been thought through.

I think it's lagging compared to what is coming out now. They need to look at the feature set as compared to something like High Level and ensure they are on-par.

It is very flexible. This CRM has the ability to create custom "Groups". These can be customized for your business or, even work for organizing a little league team.
The ability to customize most of the contacts' information is also very nice. We can create different, trackable itmes within the client contact information that are relevant to our business.
The ability to email clients through the CRM and see if the email has been read is nice.

Workflows, while there, are clunky. Automatic workflows were one of the most important selling points for us however, we have abandoned using them.
Many of the emails sent out of the system for marketing purposes are not seen. They end up in spam folders.

Test send usually come in quickly.
You can now search in the email builder tool - which is very helpful.

The tool seems buggy, it seems like they make deploy updates while we are working and folders/files are moved or gone. I've had issues with saving. Either the email doesn't save, or the subject line doesn't change. I'm not confident when I close the window that my email will be there when I needed it.

The easy searching capabilities and the email tracking services. I love having one place that I can easily search a customer's information or put a reminder to follow up with them.

I wish the software made it easier to export the information. Many times when I go to export information, it seems to miss pieces of information that are in the system.

GreenRope's support is almost always available to help with our questions. It hasn't always been very intuitive, but their support has made our transition into a new software so much easier. For a small business, the price is very reasonable. And, the features cover exactly what we need.

There are a few features that aren't straightforward at first; however, the customer support and training videos are extremely good at explaining the more complicated processes.

The Customer Support and Ease of Use is exquisite. The software's functionality is accessible to any experience level.

There are quite a few functions we would like the software to have, such as the ability to be more company centric instead of contact based, that it doesn't have at present.

The adaptability to help us with e-commerce and a calendar scheduler. We had looked around for other CRM's to use but the main reason we kept this one was because it also had these futures and CRM all I one place.

Couldn't appropriately and clearly tag people and group people in a user friendly way. It was always very confusing to create groups and identify who was who.

First of all, I am a huge fan of Greenrope's chat feature. The team is always very helpful and patient to help resolve any issues you face.

Greenrope allows you to customize content beyond the limits what a typical builder offers, by requiring you to transfer the email from builder to the media library and then into the email as a template.

There is in depth reporting on how successful your campaigns are.

You can set up users to only access specific groups, which is extremely helpful.

This could also be consider a con, but the link to view your email in a web browser remains live even after you send out the campaign. This means that you can edit any mistakes made after the campaign. It also means that you can accidentally save over the file. (This has happened to us before and didn't realize until some people noticed it on social media. Yikes! Maybe I'm using the wrong feature here?)

The interface is sorted in a way that makes it very hard for a first time user. You really have to know what you're doing or spend a lot of time learning. I don't recommend for beginners.

There have been major bugs when you transferred the email from "builder" to "email". There were several issues with mobile responsiveness when we first started using it, and I spent a large amount of time discussing fixes with the chat support team. It ended up being a fix that I had to implement in the html, but it took a lot of hair pulling to get to a resolve.

Reminders, and the opportunity to take control of my tasks and see how the others are doing their owns . I thinks thats awsome

The inflexibility to create emails with cool design or have the oportunity to personalized alot of stuff

Unlimited users, quick customer support when needed, great pricing, extensive access customization features.

Toggling between groups is not as user friendly or intuitive as it could be, and setup is not as user friendly as it could be.

GreenRope just works the way you do...sure there is customization to be done, but the excellent support and online tutorials make it so easy. Forget sales enablement and email platform add-ons to supplement your CRM, it is all built in with GreenRope.
Not only is it the best CRM I have worked with it is definitely the most cost effective. Pricing is based on the number of contacts in your database, not the number of user seats. I feel that GreenRope is totally aligned with my business, as I grow my customer base and increase my sales revenue, then my cost to manage that larger contact base increases accordingly.

When implementing any new system there is always a learning curve. But the GreenRope implementation support is first class and has you up and running in no time.

Greenrope allows me to run my complete business from stem to stern without having to purchase any other unnecessary software applications.

I can run all of my events and memberships with the click of a button and ease of use.

The biggest frustration I have with Greenrope is not being feed my workaholic addiction. I am now able to work smarter and have more free time to work on my business because many of the business hours I wasted have now been automated and made my business life more simple.

Greenrope completely automated my business and made it possible for me to spend more time with my family and friends. Although

A ton, the organization of elements, I also like how user friendly it is to jump from section to section.

Nothing, I am new to GR so alot of my problems are more about me being new to it, than anything wrong with the software....

This software has all the features you want a CRM to have - no missing bits - having everything integrated is fantastic.

It is difficult to use and understand. The Group set up is questionable for small businesses who don't have multiple users.

GreenRope's features are extremely well-integrated with an intuitive, easy-to-use interface without the unnecessary complexity and long learning curve of other solutions. Furthermore, tech support has been top notch (e.g., responses often within minutes, personal attention).

I suppose that the only drawback is that there are so many features that I feel like I am missing out since I have not had a chance to explore or experiment with several of them.

The foundation of the Greenrope CRM that then ties into all other features is easy to implement and manage. From there, you can tie in as many functions as you need: email marketing, marketing automation, etc. All of the additional characteristics make the experience more valuable as a user.

There definitely is a learning curve. This is not much of a criticism, as it is a statement that is evident when applying such a system into your business operations. Give it time, it will pay dividends.

It covers so much information, probably more than our co. needs in some ways. I like that I can track activity and keep notes of what I'm doing.

I don't like that you keep customers in the system when they "Unsubscribe" but don't let me easily access their accounts so I can be reminded of that or why they did or when they unsubscribed.

Being able to send email blasts to large groups and be able to see who opened, read, and clicked on the emails is critical to my follow up process. It is extremely helpful to know the people who are interested.

Not being able to identify people who have read emails without having to go into each individual group.

ability to have many different type of email groups, ability to track and export bounces, ability to filter when broadcasts were sent; ability to clean lists as needed quickly and easily

some bugs once in awhile, but customer svc has helped us figure them out; import contacts page freezes quite a bit or takes long to load

Affordable, lots of features, great customer service

The interface is a bit dated, and I wish the survey function had better reporting capabilities.

organization. it helps me keep organized.

look up contact features never work right. while looking up a contact it will say not on file. then i enter it in as a new contact and try to save and it tells me it is already a saved contact.

It is very good with email control and email campaigns

A little unintuitive in terms of the operation. Still is a little difficult to extract detailed member management information for sales people. More geared to marketing as a CRM.

My technology skills are a bit limited. So, I was hesitant about using Greenrope when I was introduced to it.

Much to my surprise I have found that the apps that I use via the company I work with flow quite nicely and were much easier to navigate than I anticipated.

It can be a bit overwhelming at first. However after I learned what applied to me and what didnt, it became much simpler.

Ease of getting into contact information, keeping track of activity with the clients and the automation is great.

That I can't make notes in a personally sent email activity widget. Also, that we can't attach documents to emails.

The email templates and tracking capabilities are the features that I have used and like most. Its great to be able to quickly see who has responded and what they responded to.

List management is sometimes a challenge to handle as efficiently as I would like. Sometimes it would be great to be able to look at lists in a spreadsheet type format instead of one record at at time.