Virtuagym - Avis

Facilité pour la prise des rendez-vous pour nos membres. Gain de temps et gestion de mon business facilitée (facturation et domiciliation).

Rien à signaler en particulier si ce n'est la gestion des factures que je ne maitrisais pas immédiatement.

I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!

Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.

Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.

Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.

The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work.

Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends.

The ability to create workouts with avatars for clients.

Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.

High functionality, great user experience/design

More options for reporting/analytics would be helpful.

-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization

-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.

Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier

The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service

The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized

none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone

A good application for both personal use and professional use as it has a variety of functions. For personal use such as carrying an easy training plan to see short-term results. Business use leads to better performance in its use and project management

So far the application is very good help

AWFUL ACROSS THE BOARD. TOTAL RIP OFF. ZERO CUSTOMER SERVICE. CONSTANT PROBLEMS WITH SOFTWARE. RUN. MINDBODY IS 1000X BETTER. SO GLAD WE SWITCHED BACK TO MINDBODY.

AWFUL CUSTOMER SERVICE. INADEQUATE APP. USER EXPERIENCE WAS AWFUL AND CONFUSING. WAY OVERPRICED.

They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract.

You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a [email protected] email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments.

-If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts brand off the ground and teach through an app, and Virtuagym's setup was pretty impressive.

-With the app design, there's a section on my web portal dedicated to just that, from design interface, to what I want to offer, to the schedule and more. By the time my app was ready to go live, all they had to do was refer to my app design section to upload everything. I didn't have to do any app coding whatsoever, so that saved hundreds of hours and thousands of dollars in app developer costs.

-The scheduling software is pretty top notch. I'm able to list all my classes and connect it to a calendar on my website that's always live.

-The Pro version of my app gives my clients an additional app, the Foods app, where they can keep track of their nutrition, calories and macros. Pretty much gives my clients 2-apps-in-one.

-The Support Team has been very responsive to me. They get back to me pretty fast. The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training.

-The Coaching design of the software is great!

-I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow.

-Clients are unable to listen to their music at the same time as watching any of my videos. However, the support team is aware of this hiccup and is looking into it.

-One option that I really liked about the previous software I used (Zen Planner) was the ability to list ranks and creating conditions of when they'd be ready to test for a promotion. However, I also understand Virtuagym's focus is sports and exercise, not exclusively to martial arts, so it makes sense that it wouldn't offer this.

-The check-in desk software could use some work. Right now it's only Windows-based, so that cuts out other people like myself that use a Mac. Easiest thing they could do would be having an easier check-in process on the dashboard that I could open up on a web browser on my iPad, with pictures of my clients that they would tap to check in. Maybe the check-in software on Windows is great, but I haven't had the opportunity to test it yet.

Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress".

Has a lot to offer.
The foodapp is great
Customer administrations is good, but need a lot of solvings
Roster app is great. Easy overview of groupsessons and PT.
Extra pay options are good.

Trainingsapp is to difficult to use. Takes to much time to search for excersises.
App is not ready for Ipad.
Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions.
Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor.
Taskapp is not easy to use.

- Easy to use
- alot of features
- Good app setup
- Good platform layout.

- Support reply is really really bad..... Long reply time when you write a email.
- No phone line for service or support.
- Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark)
- Still working to get the automatic payment system to work, but there not helping out.

I like the content and the presentation, back end content, and app store app

I am still waiting for Ezidebit Aust to become apart of the integrations - I was initially informed it would be less than 1 year to onboarding but 2 years later I am still waiting.

It is very user-friendly with all the bells and whistles required to increase clientele, impress them with a feel of large corporation and offers every tool to allow you to offer a good service to help your clients reach their goals.

So far, no. They have improved the overall system since 2018 when I first had it. It answered many complaints trainers had back then.

There were features such as app development that seemed exciting but we never got that far.

Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract.

Customer service is friendly and easy to access

I give feedback all the time to customer service.
I'm frustrated with Virtuagym. I've made several attempts to create motivating challenges for my Rockstar Clients only to be disappointed because Virtuagym is not working right and their data is not being processed into the challenge.
This is soooo disappointing. I get my clients all excited for a challenge, they sign up and then it doesn't work. It creates mistrust from them in me and the app and it's a let down. Especially since I am a loyal customer with over 100 members.
Also, STILL waiting after months on the sycn for Fitbit to be corrected.

Different options members have with logging their information, easy manual check in process

Out dated, not being able to merge multiple favorites to one, active with a profile is misleading if the members have not completed the waiver for reporting, reporting features aren’t 100% helpful (shouldn’t have to export in order to run a report). With being with the company for a little over a year the system has went down a lot.

App with Exercise Library I thought would be a great thing for our business

Software is very annoying to figure out. I'm very good with this stuff and having several issues figuring out what does what. Alot of simple features, they just do not have the capability of doing for some reason..

The Virtuagym software is awesome. It has allowed me to start up and run my company without having to worry about billing, scheduling, video workouts, etc. Customer service A+

No cons thus far, this software is a real blessing.

The billing and scheduling is what I like the most about this app.
Billing- keeps the client updated on their payments amd how many credits they have on their account to be able to purchase sessions. Allowing the clients to be able to schedule the days they train. All easy to navigate and a smooth transition of adding my website to this app.

There will only be a few things I'd change a out this app, clients and the public, being able to write reviews. If the virtual avatar can showcase the muscle this being used, have it highlighted. To show the client the muscles being used in video not only through picture.also if it had a voice and talked the client through the workout. Also, hoping for some new updates on the avatar.

Pretty easy to use. Does a good bit for my business.

Some glitches in the program and mobile app is tough