GymMaster - Avis

very satisfied, makes tracking membership, payments very easy and has reduced admin right down to a minimum

We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software.

Good

From day one, GymMaster has been an extremely professional company to work with, and the software has been nothing but positively impactful for my business. The price is so reasonable for what you get as a gym/fitness center, including full time support by email, and they always answer the phone for a support call or question I have.
At the time of the Corona virus mandatory gym closure, GymMaster was one of the first companies to reach out, with a plan/options already in place. I chose the MASS HOLD option they created, and this made things so easy during this hard time. They had quickly came up with a solution to what the gym would need within hours of us having to close the doors. So far this option they set up has been flawless, and has saved me several headaches.
They have been more than fair about invoice payments to them during this time, as I never had to ask, they stepped up and offered plans of assistance to help gyms fight through this tough time.
I will continue to use GymMaster, I have no interest in even finding another Gym Software company or service, this has worked wonderfully for me and I highly recommend you set your gym up with GymMaster.

I have owned and managed gyms for over 18 years and used the best software providers on the market that money can buy from staff/schedules/PT's/check-ins/POS/invoicing/online stores/reporting etc, anything a gym uses I've seen in most platforms & with out a stretch GM leaves the best of them for dead. Honestly if your considering starting to use member management for your gym/PT clients or switching GM will give you everything you need. If your unsure, hook up the free trial and don't be shy to call support, I've spoken with pretty much all staff and they all go above and beyond. This is very rare to find so I can only assume management is bang on perfect.

It has been good. I feel that there could be some more proactive support in regard to the features as we have had to do most of the learning going in blind and did not realise its full potential.

I loved my experience with Gymmaster. I've seen it change and update as well over the years, which was nice to see as a gym owner. We've had a lot of things change in our gym concept, as we tested different aspects of memberships, point of sales, etc. and everything was always smooth sailing with Gymmaster because everything was logged and the customer support was always ready to help us through any process.

This software works great for member management, tracking classes, collecting dues, new sign-ups, and selling products.
Their are some very simple fixes that would greatly improve the quality of this software for smaller gyms.

I had a great experience with them and plan I’m using them in the future

When I purchased my business it was still in the dark ages with regard to technology. Implementing Gymmaster changed the whole business model. It enabled me to change to a 24hr gym & enabled me to have members join up online without having to constantly pay for staff to be on Reception. When there were a few teething issues at the beginning, the Support Team were super helpful. So great to be able to ring them up when you have ideas of things you'd like to try etc.

The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

the software is so good, the support team are really friendly and always willing to help.

Keeping an up to date data base is great with the members. Really enjoyed the one on one training in lockdown with [SENSITIVE CONTENT]. She is amazing. [SENSITIVE CONTENT] is an other stand out staff member. Always happy to help. I will miss this team. Last day at the gym tomorrow.

It has been great- very supportive from first demo to final implementation and right through day to day usage.

Overall it has been a good experience!

The software helped set goals and reach them for my business. It also gave me the ability to have more freedom and worry outside of my business!

It was very easy to organize and create the memberships and different class options I wanted to offer.

All good here

Great software for medium to large business owners, with outstanding customer support services. Once the software was upgraded to 24/7 access, it reduced work hours by over 50%!

Easy access for our staff and members to the gym timetable, newsletter and coaching staff. Clients are able to book in their workouts and track their progress.