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135 avis
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I can't recommend highly enough
Publié le 2021-05-03
We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software.
Avantages
Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.
Inconvénients
Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.
Réponse de Treshna Enterprises Traduire en Français
Hi Jeremy, thanks so much for taking the time to leave us this feedback! It's great to hear you're enjoying the system and are making use of our integrations to help streamline managing your club. We appreciate you pointing out areas we can improve for your business and will take this aboard for our future improvements to the system.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
GymMaster - all the gym software options and support team you need. All for a very reasonable...
Publié le 2020-05-27
From day one, GymMaster has been an extremely professional company to work with, and the software has been nothing but positively impactful for my business. The price is so reasonable for what you get as a gym/fitness center, including full time support by email, and they always answer the phone for a support call or question I have.
At the time of the Corona virus mandatory gym closure, GymMaster was one of the first companies to reach out, with a plan/options already in place. I chose the MASS HOLD option they created, and this made things so easy during this hard time. They had quickly came up with a solution to what the gym would need within hours of us having to close the doors. So far this option they set up has been flawless, and has saved me several headaches.
They have been more than fair about invoice payments to them during this time, as I never had to ask, they stepped up and offered plans of assistance to help gyms fight through this tough time.
I will continue to use GymMaster, I have no interest in even finding another Gym Software company or service, this has worked wonderfully for me and I highly recommend you set your gym up with GymMaster.
Avantages
I found the set-up for GymMaster software to be very easy to integrate with my business, as well as merchant service account. Clear and easy to use instructions, but what I also find extremely helpful is GymMaster staff and support team always available to help. The software is very user friendly, easy to set up basic operations of the business and also to make changes along the way, (signing-up members, changing class times, adding staff, selling online product/services). I also find beneficial that I can set up to print out any type of analytical report. The software easily checks members in by FAB or front desk staff, and the member portal works great for my member to sign-up for classes, book appts. etc on the free member portal app. If I ever need help, again GymMaster support team has always been available to help!
Inconvénients
Navigating through the backend in the very beginning was a little frustrating at first, as there are a lot of options, and some of the phrasing can be a little confusing until you get used to it. Some tabs and links that can be accessed from several points, which was a bit confusing, but GymMaster staff and support team has always done a great job of helping understand the back end, answer questions and how to adjust settings specific to my business model. I can call GymMaster pretty much at anytime and they will help me make the necessary adjustments, while explaining how to do it myself for the next time. Really helpful and great instructors. They make sure you have all questions answered and things in place before the call ends.
Really friendly, helpful support team.
Réponse de Treshna Enterprises Traduire en Français
Hi Katie
Thank you for your wonderful review. We are thrilled to hear GymMaster works well for your business and has provided you all the tools you require to make life easier for you.
We do take pride in providing the best support we can for our clients and that we are always here to assist wherever we can.
We hope you and your members keep safe and well during Covid-19 and don't hesitate to reach out to us for further assistance.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Review
Publié le 2019-09-03
Good
Avantages
The software is easy to use and teach yourself.
Inconvénients
Support, while awesome, it is hard to remember what the time change is.
Alternatives envisagées
MindbodyPourquoi passer à GymMaster
More robustRéponse de Treshna Enterprises Traduire en Français
Thank you for this review Stefanie, we appreciate you taking the time to send through your feedback. We have recently expanded our international support team, and increased our support hours to make it easier to keep in touch with us.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gym Master Wins.
Publié le 2019-09-26
I have owned and managed gyms for over 18 years and used the best software providers on the market that money can buy from staff/schedules/PT's/check-ins/POS/invoicing/online stores/reporting etc, anything a gym uses I've seen in most platforms & with out a stretch GM leaves the best of them for dead. Honestly if your considering starting to use member management for your gym/PT clients or switching GM will give you everything you need. If your unsure, hook up the free trial and don't be shy to call support, I've spoken with pretty much all staff and they all go above and beyond. This is very rare to find so I can only assume management is bang on perfect.
Avantages
Customization GM offers is brilliant and extremely flexible. The dashboard is accurate and doesn't require double checking in reports, it's "at a glance" format tells me all the crucial things I need to know without wasting hours of running reports and filtering in excel like other providers I've used in the past. GM has saved me time and in turn money because of this.
Boasting a huge degree of customization, I've found there's still a few things I'd like done - as soon as I raise a ticket with my request, less than 24 hours later I have a reply and usually they can provide what I've requested in the next 24 hours. AMAZING, considering other providers rarely reply to the first request at all.
Support staff are probably the best I've ever seen. Nothing's too hard, and whilst I understand I am suppose to book in training times to use the platform, they never mind if i just pick up the phone for a quick chat to query things. There customer service is that of a face to face skilled/genuine salesman, not something you expect from a tech company in another country. Not to mention the rep in accounts & the rep in development, true to there word and make it all too easy. GM You have blown me away.
Inconvénients
CON: I'm addicted to using it because it's so enjoyable to use and user friendly. So that's the con, it takes up to much of my time cause I love using it. HA HA HA. Truly no con here.
Maybe some time zones get displayed in NZ rather than my Adelaide time zone. Again GM fix it straight away.
Réponse de Treshna Enterprises Traduire en Français
Hi Paul
WOW, we are feeling very humbled by your feedback. It's great to hear that our software has been so enjoyable to use. We also take pride in responding to clients requests as we know we are continually improving the system for our end users.
If you have any further suggestions for improvement please don't hesitate to let us know, the support / development team are always ready to take the call.
Thank you again for the wonderful feedback.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Why GymMaster works for our business!
Publié le 2019-08-29
It has been good. I feel that there could be some more proactive support in regard to the features as we have had to do most of the learning going in blind and did not realise its full potential.
Avantages
The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.
Inconvénients
There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.
Réponse de Treshna Enterprises Traduire en Français
Hi Sebastian and Thanks for your review! It's great to hear you are finding the automation and KPIs helpful in growing your business!
Your feedback is very valuable to us in improving the system (and our training techniques) for your business and others - we will be sure to take your pointers on valuable metrics, graphs and training onboard in the ongoing development of GymMaster.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic Software!
Publié le 2019-04-30
While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!
Avantages
The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.
Inconvénients
I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.
Réponse de Treshna Enterprises Traduire en Français
Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed.
It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
GymMaster is the basis for our entire operation
Publié le 2020-07-22
GymMaster allows us to operate our facility without staff fairly easily with minimal technical experience. Setup was a learning curve we were able to work through with our IT business partner but once we had everything setup we were very impressed at how everything was able to be integrated fairly seamlessly. The app, while still quite glitchy, allows us to monitor what's going on at our 24 hour facility remotely at all times. Our members love being able to use their apps to monitor their memberships and buy products on their own after hours. Tailgating works perfectly and allows us to easily monitor when non-members have entered without prior arrangement or with permission as a dropin with a friend. Being able to unlock the door remotely via the app is also great for when we have visitors or a member has forgotten or having issues with their fob.
Avantages
It integrates our security, automatic subscription payments, inventory and member app that our members find easy to use and accessible 24 hours a day.
Inconvénients
Some background features seem to exist that we don't know are on or able to be changed. Some things happen automatically by default that I do wish were default set to off that we don't know are on until some unforseen action happens. As we learn to use it more and more we are able to work through these things but sometimes with updates it seems there are more 'default' options appearing waiting for us to find.
Réponse de Treshna Enterprises Traduire en Français
Hi Angela
Thank you for the feedback. We are pleased to hear GymMaster has become such an integral part of the running of your business.
The default options are something the team are already aware of and are currently addressing those.
Thank you again for the great feedback and we look forward to working with you for many years to come.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Software, but a few suggestions...
Publié le 2021-09-21
This software works great for member management, tracking classes, collecting dues, new sign-ups, and selling products.
Their are some very simple fixes that would greatly improve the quality of this software for smaller gyms.
Avantages
The interface and the fact that there are explanations next to each function.
Can give members freedom to manage their account and membership through portal
The amount of fail-safe's in place to avoid mistakes or over charges
Just an excellent overall software
Inconvénients
That we are unable to provide a description for our classes, but can for bookings. Our gym only offers classes, so we have no need for bookings. PLEASE ADD ONLINE DESCRIPTIONS FOR CLASSES TOO.
That we cannot put variations (size, color) on products which forces us to put in a new product for every single size and color. LOOK INTO HOW SQUARE POS FUNCTIONS WITH VARIATIONS.
Réponse de Treshna Enterprises Traduire en Français
Courtney, appreciate you taking the time to give us this feedback and for your suggestions on future improvements!
You'll be pleased to know that online class descriptions are currently available in the system, if you'd like a hand with this please don't hesitate to reach out to support.
The point of sale improvement you mentioned is on the team's radar, I have notified them of your interest to assist in prioritizing the project.
Thanks again
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Thanks and hopefully see you again.
Publié le 2022-09-12
It was great. Good
Communication and support.
Avantages
We liked the seamlessness of membership sign up and swipe access assignment.
Inconvénients
It was challenging werent able to fully integrate with debit success.
Réponse de Treshna Enterprises Traduire en Français
Renee, thanks for taking the time to leave us this feedback. Glad to hear you're enjoying the streamlined experience our fully integrated 24/7 access system has to offer.
Thanks for your note on the billing provider front, hopefully you found a solution that suits from the range of other providers we have on offer.
Be sure to get in touch with support should you need any assistance with this, or any other requirements for your gym!
Thanks again
- Secteur d'activité : Automobile
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Keeping track of fitness & gym membership
Publié le 2022-07-10
GymMaster helps me stay in control of my fitness schedule
Avantages
GymMaster is straight forward & user-friendly. I log on most days to book Gym classes and manage of subscriptions. There is also a portal to order protein shakes & coffees for after your workout.
Inconvénients
It would be great if they could incorporate a bit of a sharing platform for gym users to share their progress, motivation & support.
Réponse de Treshna Enterprises Traduire en Français
Sarah, thanks for your feedback on your experience with us so far!
Awesome to hear about your thoughts on the system from the perspective of a member.
We hear what you're saying about bringing more social elements into the system! helping clubs build their community is definitely a big focus for us and you'll be pleased to hear we do have some projects in the works on this front!
Thanks again!
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Awesome Club Management Software - especially if you have a 24/7 club
Publié le 2017-12-21
Avantages
I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.
Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.
Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.
Customer service is great - you are not going to find this level of customer service in many other companies.
Integrated billing is easy to use and works great - makes life easy.
There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.
The software is getting new features all the time. Just in the last year I have seen a lot of great features added.
Réponse de Treshna Enterprises Traduire en Français
Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gym Master Review
Publié le 2020-04-14
Overall Gym Master suited our Business model perfect. The Gym master support and customer service suited me on personal level, making my job easier and stress free.
Avantages
Most Gym Master features worked extremely well to suit our business model. The interated billing feature with ezidebit made membership data and direct debits simple and effective to use. Point of sale, setting options and reports were all easy and effective to follow taking into account not being tech savvey! If there was any difficulty gym masters support team went over and above to help with any issues and made instructions very clear simple to follow.
Inconvénients
The booking system was probably the one thing i got stuck with, However it wasn't really a feature our business got round to using. Had our Buiness put the time into activating the booking system it probably would have worked well.
Réponse de Treshna Enterprises Traduire en Français
Hi Della-May
Thank you for the wonderful feedback, we are always pleased to hear how GymMaster has helped businesses in their day to day running.
We are also proud of our support team as they are always ready to assist where we can.
Keep safe and healthy.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gym master is amazing!!!!
Publié le 2021-07-16
the software is so good, the support team are really friendly and always willing to help.
Avantages
I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up.
Inconvénients
non, i love everything about it, i really cant think of anything
Réponse de Treshna Enterprises Traduire en Français
Po, thank you for the fantastic review. We are always pleased to hear such positive feedback. We strive to make the system as user friendly as possible and can to fit in with individual requirements. The support team here are always happy to assist when needed.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great software. Amazing customer service.
Publié le 2017-07-29
All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.
Avantages
When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!
Réponse de Treshna Enterprises Traduire en Français
So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.
- Secteur d'activité : Musique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I love "The Bash" formerly known as "Gigmasters"
Publié le 2021-02-16
OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!
Avantages
I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product!
Inconvénients
Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gym Master is TOPS
Publié le 2019-08-29
It has been great- very supportive from first demo to final implementation and right through day to day usage.
Avantages
#1 is the fantastic customer service and the team's responsiveness to all issues.
Inconvénients
Hard to say, there's not much to dislike. I would like to see a bit more development in the area of client assessments/measurements and reporting for trainers.
Réponse de Treshna Enterprises Traduire en Français
Thanks so much for your review John.
So happy to hear you are finding GymMaster and the team helpful for your club!
Your feedback on assessments/measurements and trainer reporting will be taken onboard for future developments and improvements to the system.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great!
Publié le 2019-08-02
Overall it has been a good experience!
Avantages
I like that you can bill the customers account for purchases. I like how you can view account history. I like how easy it is to use. Customer service is great, [SENSITIVE CONTENT HIDDEN] is my favorite!
Inconvénients
That you cannot take all linked members and main members member owing and bill one big amount I have to go to each person to bill their account.
Réponse de Treshna Enterprises Traduire en Français
Hi Sara, thanks for taking the time to leave us this review!
We're so glad you are enjoying your experience with GymMaster.
This functionality is currently on our radar as a feature to implement - in the mean time we would be happy to schedule a session to discuss other debt collection features available through GymMaster that might help streamline the process.
Thanks again for letting us know, client feedback helps us prioritize features that will improve the software.
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Great customer service. Very user-friendly.
Publié le 2018-03-04
Avantages
Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.
Inconvénients
As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.
Réponse de Treshna Enterprises Traduire en Français
Hi Chris, we're over the moon to hear that GymMaster's given you so many benefits! We look forward to continuing to work with you well into the future.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gymmaster
Publié le 2017-02-11
We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them.
Avantages
Easy to use
No down time
Updates remotely
Fantastic back up from service staff/tech staff
Inconvénients
Nothing springs to mind, we probably don't use it to its full potential
Réponse de Treshna Enterprises Traduire en Français
Hi Lee! Thank you so much for taking the time to leave such a glowing review! We look forward to continuing working with you well into the future
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Rise Fitness
Publié le 2019-08-30
Avantages
The compatibility with the locking mechanisms at our gym allowing 24/7 access for our members.
Inconvénients
The mobile app is not very robust and would be great for this to be optimized so our clients could use it more for many other things and for me to schedule clients, etc. also would be great to use for access into the gym.
Réponse de Treshna Enterprises Traduire en Français
Thank you for this review Paola, we really appreciate your feedback.
We are continuing to develop the app capabilities, please feel free to reach out to your client manager with any requests or ideas for improvement.
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Innovative
Publié le 2017-11-27
Avantages
They are working hard to customize features to suit different types of business. No request is ever denied without careful consideration. and the customer service is quick at answering
Inconvénients
Sometimes the hardware fails, however, the new update has been great. The biggest con about this software is the reporting is inaccurate.
Réponse de Treshna Enterprises Traduire en Français
Hi Jarryd, thanks for your kind words, we really do pride ourselves on the development of GymMaster being driven by our clients.
We're sorry to hear you've been experiencing inaccuracies with your reporting - and would love to get this sorted for you as quickly as possible. Please send us an email to [email protected] with details of your issue so we can get your reporting back on track!
- Fiona
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Customer Feedback
Publié le 2019-04-23
My experience with GymMaster has been exceptional. They have delivered an outstanding service and understanding each time we call for assistance or looking for the best option on how we can utililize the software more efficiently.
Avantages
Cost saving and user friendly.
The software has allowed us to set-up our schedule classes and other services to reflect our business needs. GymMaster’s reporting set-up and templates are taking our business to another level. The reporting allows our business to identify ways on how to improve our service and increase our revenue each week. As for the templates it has made is easier for us to reach out to our members daily.
Our customize app has taken our business to another level. Our member finds it easy to access and use our app.
Inconvénients
Sorry I don't have any cons about this software. Changing provider to GymMaster has been the best decision for our business (gym).
Réponse de Treshna Enterprises Traduire en Français
Hi Phoebe
Thank you for the great feedback. The team here at GymMaster are always thrilled to see how the software can make such a positive difference to our clients and the day to day management of the business.
We look forward to assisting you further into the future.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Great company to work with, and great product for the money.
Publié le 2018-02-23
Avantages
The software is very user friendly. It is also fairly easy to navigate. If you need help with something there staff is very helpful and quick to respond. Anytime I have had a issue the tech support had it resolved very quickly
Inconvénients
Had some problems with the software communicating to the database once in a while but that got better over time. At first when we had to input the programs with dates it was a little difficult to figure out but that improved as we continued to use the system. Just a lack of experience
Réponse de Treshna Enterprises Traduire en Français
Hi Matt
Thank you for taking the time to give us some great feedback. At GymMaster we do strive to always improve the system so our customers get a better experience. Our support team are always ready to assist.
Wish you all the best and don't hesitate to contact us if we can help in any way.
Regards, GymMaster
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing Team
Publié le 2021-05-28
Love the customer service that they have shown to myself and my team.
We will forever recommend GymMaster!
Avantages
Love how easy the menu is to use. Customer service is great too.
Inconvénients
There was really nothing wrong it. No cons.
Réponse de Treshna Enterprises Traduire en Français
Hi Gerardo, thanks so much for your kind words. Our team works hard to give the best service possible so its always nice to pass this feedback on to them!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Software
Publié le 2019-03-07
Great customer service
Avantages
I enjoy using gym master, i like how easy it is to navigate and they make it so simple adding members and billing them. I especially like how I have the option to bill automatically or manually.
Inconvénients
No cons with this software I would recommend it to anyone who would like to keep track of their clients!
Réponse de Treshna Enterprises Traduire en Français
Thank you for this great review Tayo, it's a pleasure working with you. We will continue to deliver on great options for making it easier to run your business.