EZFacility - Avis

Ease of use, reliability, share-ability, time saving, accurate

I appreciate the personal relationships that I have with a lot of the EZfacility employees. Most of the people I talk to, know me on a first name basis, and they understand my situations.
I have never had a customer service problem, and I rarely have to wait more than 2 minutes to talk to a representative.

I wish the POS system would load faster and was more efficient. Also, I am not a fan of the "check-in" feature/window. If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.

The staff are very friendly and when then actually are able to help me, they are patient and try to answer all of my questions.
The list of capabilities of the software is long and wonderful.

This software is the most illogical, non user-friendly software I've used in a long time. When I get someone on the phone to help they make it seem easy, but once I'm left to work on my own I can't remember what to do. It's not intuitive and does not seem to have a logical organization.
I know that it has many many capabilities, but trying to figure out how to use all of them would take WAY too long. I wanted software that would be easy to use, not one that would take 2 to 3 weeks of training to learn how to use. Every time we have a new employee they will also have to endure lengthy hours of trainings. It's not an ideal use of time.
There are times I've called for help and the customer service person has said flat out, "I don't know." That doesn't help me as I'm trying to learn a new software system.

We used EZFacility for our Facility Rental Billing, Facility Resources Schedule, Clubs Membership Management, Members attendance check-in, Point of Sales, Packages Sale online, and Private lessons. The application is easy to setup and very user friendly. The application also included so many useful reports we needed. The accounting module is very detail and complete. The tech support is very friendly, helpful and professional, they resolve my issues promptly, and correctly - it is the best experiences I had with. EZFacility has provided me with the required training to ensure our implementation process is successful and our system up and running with no issues.

EZ Facility is s great all in one tool to run a sports facility.

EZ Facility can be too complicated for new employees. It takes a lot of training. It is a great set of tools, but they can be a little clunky.

The client profiles and accounts. Able to process payment easily and manage accounts. Accounting system is pretty straight forward and have usually found a solution to what we need.

Self Service. Would love to have it become more user friendly for our clients to be able to view their accounts, schedule privately, and have the overall appearance be more appealing for self service. Has been a reason I have looked at other products in the past.

You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it.

The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice.

The backing of amazing customer support. Because it is a beast we can't always remember how to do the once in a while things (change tax rates, add a new reservation type and put it online, etc)

That it cannot sync both ways with Google calendar or that there isn't an app to have it easily change schedules not thru a web broswer

It's easy to book clients on their chosen timings. Even classes wherein I could also link weekly, bi-weekly and so on. Since I am handling the classes schedule and group training bookings, it helps a lot to save time.

Lockers maybe? Since i have never used it since the beginning.

Scheduling, billing are easy to use and very beneficial for our facility. Scheduling is fantastic. Easy to use and easy to follow

Training is a little difficult for showing others how to use.

Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product. It's easy to use once you've gotten used to it.

Reports can be challenging to generate the information that you're looking for (ie memberships); customers were often frustrated with the self service because they couldn't access information about previous invoices; unable to purchase multiple items in one transaction or share between family members in one transaction in the self service portal etc., although it sounds like this might be something EZ is currently working on.

I like the functionality of the software, it is a great all in one system.

The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you loose your internet connection then everything stops, even POS and client check in.

No backups! The fact that EZFacility keep upgrading (updating) and adding new functionality that makes for a very professional, easy to use software vehicle!

The membership component. It isn't very editable and probably your least updated area of the software. For that reason it's our least liked part of EZFacility.

ease of use and customer support. customer service is excellent. No hidden fees with the POS system. reporting is great, a wonderful off the shelf product that can be used by different businesses. the online eCommerce is simple and great to use.

The membership reporting for just the number of contracts that exist is not possible without going through a few additional steps. It should be a report with just a click of the button.. the software product is somewhat expensive.

Simple for staff to use and easy for members to schedule their classes.

The staff facing part isn't particularly eye catching but it works well which is the main thing.

It would be great if members would receive a notification other than an email when moving from waitlist to scheduled.

scheduling is easy to use

no app. its very hard to use on your phone.

I very much like the ability to easily manage our trainer's schedules. Before using this program our trainer's schedule was all over the place and this has helped most with organization. You can also manage your payroll!

The customer support during the set up process was average at best. I had a few questions that remained unanswered for quite some time.

The ease of billing clients and creating invoices. We can create individual client profiles, add notes any time, and can save documents to their profile. Also have the ease of printing reports and statements.

The only issue I have had is that there have been errors on the client contracts that were saved in their profile. With your customer support team, we have been trying to figure out the issue.

Easy to navigate by tabs; customer service and technical support is superb! The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways!

The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments.

The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies.

There could possibly be a sliding scale for small businesses with fewer than 100 customers.

We started with the FA system which was horrendous and not user friendly...
A recommendation to EZ Facility has made the clouds disappear and alot easier to use! The back office assistance by staff is second to none...(ive made a few mistakes!) which have been fixed no problem

nothing very user friendly. always on the phone to help you !

tech support
On the website they have FAQ that are very helpful and I will read those before reaching out to tech support to see if I can just fix the problem

that there is no way for you to email a receipt to a customer unless you print, scan and email. Most of our sales are done over the phone or in email so it would be very helpful to have an option to email a receipt.

Software is very easy to operate. Love all the features, having our own app and whenever you have an issue, the customer service is top notch.

There's not really anything I don't like about the software. It would be nice if there was some support on Saturdays, but not that big of deal.

We've been able to maximize our efficiency at our fast paced gym with this software by having a more efficient scheduling, billing, attendance management, POS, and lesson system. Every feature in this software has been accurate thorough.

Sometimes reports can be tricky to navigate and generate but it seems this is something the support team is working on updating.

The software is very robust and can help in all aspects of the business. Whether it's scheduling fields, cages, lessons, camps, selling advertising: EZ Facility has you covered.

Nothing, it takes time to learn everything but customer support is top notch.