ABC Glofox - Avis

Logiciel très bien lorsqu'il fonctionne.

Plusieurs bugs nous ont fait perdre des membres et des paiements récurrents/automatiques. Un en particulier offre des séances depuis plus d'un an à nos clients, et Glofox n'a rien mis en place pour le résoudre. Désormais, un nouveau bug empêche le renouvellement des abonnements et nos clients ne peuvent plus réserver et venir. La réponse du service client ? "Nous transferons votre demande et vous dirons quand nous aurons un retour". Un client ne peut plus travailler, mais aucune urgence chez Glofox, cela fait bientôt une semaine. Nous n'en pouvons plus.

Ease of carrying data, payments and booking classes

Don’t know yet , still have t set it up and started using it

Super easy end-user experience. Owner dashboard also pretty simple to use. Onboarding has been very smooth with quick bespoke app developed.

App showing 4 weeks in advance (as per settings), web portal showing 2 and half months in advance. Struggling with support to fix it.

My onboarding manager Louise.

I’ll be honest I found Glofox itself a bit rocky, as from the start I felt very miss sold however, Louise restored to faith in the company.

The hidden fees throughout from the cost not including VAT to the costs associated with amplify and so on.

There continuous suppst to help set ot al up.

I have no complaints so far. It takes time to set it up but very happy with the service

Glofox has incredibly helped me with customer retention, wining client trust, easiness for booking management, yearly accounts. Glofox has been the best tool for my studio; like having a receptionist and accountant at the same time.

None. Everything has been the best help i could have wished for.

Easy to use for the member's to book, get confirmations and see their booking on the app. Great back end information and easy to use for the owner

Nothing, everything is easy to set up and the app can be customised to your business

All of the help from [sensitive content hidden] was absolutely amazing! As someone who has never had any business experience before, this whole process was overwhelming however [sensitive content hidden] managed to make every situation simple, he was always there to answer any questions straight away and never left me waiting. he gave me great advice and i cant thank him enough!

none, everything was straight forward and simple to understand and i was never left feeling unsure

[sensitive content hidden]! She has been a fab support in our set up. Glofox is much more efficient and current then previous apps we’ve used before

Maybe being told that multiple bookings could be made under one name (not by [sensitive content hidden])

[sensitive content hidden], my onboarding manager has been so helpful in getting my profile set up. She's always on hand to give advice when I need it.

Not being able to have a data capture pop up on my page, but I learnt it was due to my membership.

The sale method from [sensitive content hidden]. Genuinely he provided an in-depth, no question too small or big experience. The app is strong, it provides every service I need to run a business without the stress. Come lease signature glofox will be used in every aspect of the company.

There wasn’t any cons. There was an option for anything I wanted.

Ease of use
User friendly
Payouts section

Can’t make a week off inputted to calander have to just delete or hide calander

Glofox is very easy to use both as a client and an owner. As a client what I liked the most is you can easily book without signing too many forms. As an owner it has great reports, lead management and marketing.

There are a few features which need to be included. The late fee is something which is very important for pilates studios. I understand this can be done manually however when you have lots of admin work to do this is tiresome. I recommend this process be automated and the studio owner can select the amount the client will be charged if they do not show to class or cancel within the cancellation period. I also recommend Glofox included more functions in the cancellation window. For early morning classes I would like to have an eight hour cancellation period so people understand if they get into the class or not before going to sleep. Whilst for daytime and night classes the cancellation period can be 2-4 hours or whatever the owner deems suitable. This gives the owner more flexibility and something I would like to see in the future.

When my meeting was with [sensitive content hidden] . He spent more than 45min to explain to me everything and answer all my questions. I found Glofox app so easy to use. And other team member from Glofox [sensitive content hidden] also very helpful , answer all my questions immediately.

Basically I can easily manage everything from registration to Finance

The membership renewal and signing up is very helpfull and easy to keep on top off with the dashboard also having the shop on the app is good.

Trying to get members to use the app sometimes people come back and say they can't sign up

Glofox is nice to look at, and simple enough for staff

Glofox's functionality and intuition is very low. The system cant even send out an email for a cancelled class's. The only option to notify clientele is if they 1. have the app downloaded & 2 have push notifications turned on...... This blows my mind. How can a booking system not send out a direct message to notify clientele. This is one example of many.