Glofox - Avis

Logiciel très bien lorsqu'il fonctionne.

Plusieurs bugs nous ont fait perdre des membres et des paiements récurrents/automatiques. Un en particulier offre des séances depuis plus d'un an à nos clients, et Glofox n'a rien mis en place pour le résoudre. Désormais, un nouveau bug empêche le renouvellement des abonnements et nos clients ne peuvent plus réserver et venir. La réponse du service client ? "Nous transferons votre demande et vous dirons quand nous aurons un retour". Un client ne peut plus travailler, mais aucune urgence chez Glofox, cela fait bientôt une semaine. Nous n'en pouvons plus.

Ease of set up, additional features, flexibility

I have no issues with the app whatsoever

Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members.

The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision.

We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class.

Glofox is non-intuitive and takes much longer to setup than other apps. I use Vagaro now, and they do everything I need an more for a 1/4 of the price.

There is nothing I liked about Glofox. If I could give them zero stars I would. Horrible customer service and when I requested a refund due to their false advertising during the initial sales call, I’m still waiting to hear from their “finance” team, which are clearly full of scam artists who don’t know how to conduct business.

Ease of use and implementation, very smooth

Some glitches that may occur periodically, not unlike any digital platform.

The program is easy to use. Navigation and setup works well and simplifies my daily routine for running the business. The App is by far the best feature with this programming. It is easy to use and gives clients very direct access to classes and events that are happening within the facility.

The least liked feature is not being able to print contracts and having to sign up parents for accounts so there children can have their accounts active. This is also not a martial arts based software system, however it works well for my studio which also has fitness classes.

Very user-friendly and aesthetically pleasing, with all the features our customers have come to expect.

Limited integration with MailChimp. Would prefer more ability to customize the product to my business.

The software is very easy to use and navigate.

I could benefit from a messaging forum type feature. Maybe this is available with the custom app but not sure. The current messaging abilities work just fine though.

The software is easy to use and self explanatory

Trying to set up the membership how I wanted was a bit tricky and I needed help from the Glofox team

I love how easy it was to setup from a backend standpoint. Clients also have an easy time using it which is a huge bonus.

I *really* wish there was an option to allow clients to enter a promo code or discount code at checkout.

It allowed me to work on other elements of my business by managing a lot of the admin work

Not being able to book clients in regularly/permanently over a longer term allowed for their accountability to drop off

This software is very user friendly, easy to understand and easy on the eyes. It offers exactly what we need for our daily business.

At the beginning I had a large amount of issues with customer service. Sometimes weeks without an answer, both e-mail and phone, being that the customer service reps are in Ireland I think. But this has been changed greatly in the past few months.

It’s simple and user friendly. It has streamlined my calendar and client bookings to have them online.

It’s very challenging to follow the revenue reports and be able to know which client purchase is associated with the statement. It would be helpful if it was labeled by client/user name. There are also a few glitches with the software that I’ve mentioned to support but there hasn’t been a resolution. For example, when my clients import their class to their phone calendar the business address shows up, not the class location address. This has caused a lot of confusion with my clients. The timeline from purchase to direct deposit is also not consistent. Some times it takes 2 days, sometimes 5, that makes accounting difficult.

For me, as a owner of a really small business, it was really hard to work during pandemic time.
Our reality was too much work and not enough clients, not because we were not good enough to sell, but because we did not have the people to deal and give the propper service for all our new customers.

We were always struggling with delay of communication - and not enough time to respond all the clients doubts. With glofox, some questions are alredy answered by email and by the app itself.
Now we have more time to focus and train our time, so we can have a high standarts customer service.[

We were afraid to make the full transaction to an online system because the prices were really higher for us.
But in three months of the system we managed to have more than 3 times more students now.

it´s gave us the opportunity to sell ir large scale and to delivery our work for people all over the globe.

Me and my time are happy with the results.

Thanks a lot.

There is nothing I would say, I would like least.
But from my experience - all my students don´t realize they have access to recorded classes in the app.
I would make this botton more easy to notice - because it is important for us that all the people do benefit from the classes we are leaving ther eofr them.

I like the visual appeal and layout of the software and how easy it makes it for people to book in online but also how easy it makes it for me to be able to allow clients to buy online courses and workshops as well as classes. (Senior account executive) contacted me initially when i was setting up in business but at that stage i had signed up with MBO and I wasn't going to change but fast forward a year and I actually got in touch with rep to talk about their software as my online sales weren't as strong as I wanted them to be. The changeover was made as painless as it could be, a lot of the credit for this has to go to my account manager and his customer support team, who are very good at what they do and I speak with rep on a regular basis which helps greatly when like me you're trying to grow your business. The partnership between Glofox and Yoga Alliance Professionals is also a big plus for me but in relation to growing my business, nothing tops having our own custom studio app which i am delighted to say is now starting to perform really well ( not much use having an app if you don't know how to utilise it or promote it and for this i have to thank account manager for showing me the way). i now feel like i have software that matches my ambitions for my business. It hasn't all been plain sailing but what is!. I really believe in Glofox and can see them going from strength to strength in the future.

The cons that i have experienced are simple, sometimes the software suffers from bugs but i know that Glofox work hard to eradicate this and in my experience the customer support team always have a solution to help you navigate around this until they find the problem so for me it's something i can live with as the updates and new additions to the software plus the fact that i can see through their reports, exactly where my business is growing.

definitely user friendly. was easy to setup, and is easy for our members to use. i like that memberships can be adjusted and like the reporting feature.

quite a few options have been changed recently making it not everything I signed up for. I don't like that they only offer quarterly billing, and is a bit pricey for what you get out of it given other prices I have been shopping around .
customer service has been horrible the last 6 months. I cannot ever get through to anyone, and when I do leave messages or send emails, I rarely hear back unless I harass over and over and over again. then when I do finally hear back it is usually a couple weeks later. this is the primary reason ihave chosen to switch away from glofox .
I also don't like that they don't have an app feature for admin, and that you have to use a desktop computer to run the software. you should be able to make sales from your phone or tablet.

From the very start the experience has been better than expected. The sales department immediately returned our call when initially inquiring about the software. They provided the answers to all our questions and scheduled a demo as soon as possible since we were on an aggressive timeline of trying to open our studio within 6 weeks of contacting Glofox. From onboarding, to setting things up, to getting us rolling within that timeframe was very impressive. Our questions while implementing were answered in a timely fashion and the online knowledge based articles they have on the product are very helpful and provided recorded steps of a lot of the task which make it even easy to implement. The smartphone app that comes with the package has been a blessing in disguise as it saves time and man hours allowing the members to see and schedule classes, pay for memberships, purchase merchandise, see studio news and updates right from the palm of their hands! Our members love the ease and use of the app not to mention us as small business owners. Last but not lease our post sales have been very impressive at this point and we believe the Glofox application has played a big role since it puts our business right in the hands of the potential and now members of our fitness studio. In the first week, we already have 31 members signed up for one our various packages via the app. As of this writing another 17 potential members have downloaded the app. Not to bad for the first week in business

There should be a way of modifying or even copying and pasting certain things within the dashboard like memberships, classes, etc...

The admin dashboard makes it really easy to keep track of my class schedule, memberships, payments and overall member activity. If you want to spend more time than ever before with your clients helping them achieve their goals, you need a system like this! The reporting section of the dashboard makes it effortless to monitor our performance: sales (by class, membership, course or even trainer), first time visits, bookings and attendances etc. This is great for identifying areas of the business that have room for growth. The app itself is so simple for our members to use. They can easily book their class or course and even pay for it straight through the app. If there's an update or news that I need to circulate fast, I can do it with the app, minus the hassle of calling up clients or wondering if they opened the email or not. These push notifications through the app are a great way to promote new classes or courses too. People see our messages on the home screen of their phone almost as soon as we send them and they can book in on the exact same platform. The perfect way to increase bookings and keep the momentum going! Not to mention, a great way to generate new leads. We can promote the app and encourage potential members to download it and get a taste of what we have to offer.

It would have been great if we found Glofox sooner!

I have found this software easy for our users. It has glitches at our end but the user interface seems to be simple and quite popular with our clients.

Customer Support is either terribly slow or sometimes non-existent. For the price we paid for this (over $6,000 for the year) I would expect some customer support but I often have to email 2 or 3 times over a series of days to get any response at all.

Initial service was great but then once you're paid up they pretty much ghost you.

-The dashboard is a life saver when it comes to managing my business. I don't have to spend countless hours on admin! I couldn't even imagine going back to tracking bookings, attendances and payments manually.
-Glofox designed an app completely tailored to my brand - so professional looking. A great way to make our studio stand out from the crowd.
-They also designed a booking and payment portal that connects with my website and Facebook page, so members can decide where and when they want to book their next class or make their next purchase. A great user experience!
-The reporting tool has most certainly helped me to make better decisions for the business as I can generate reports on our performance in the click of a button. Even if you're not tech savvy, it's super easy to navigate and understand. If I ever did have a question on some aspect of the product the support team are always available to answer questions.

Nothing!

Very quick to help and and answer questions. Super easy to use. Customers loved having the app.

Nothing I was very happy with it's continuous development to improve and the team listened to any feedback I gave.

We decided on this software because it had a number of features we thought would work well like book a buddy and it's integrations were really customisable for the site.

It actually doesn't live up to what it says it can do. Book a buddy is useless and integrations constantly glitch.

Loved the online website integration and the app. Made me feel very successful and fancy as a business owner. Made it so easy to have clients book in and for me to sort out clients online bookings from where ever i was as well.

WISH i could bulk text or email from course or class list!

I always wanted a platform that was simple, intuitive and with as few steps as possible to my and the clients' destination. It's clean, easy to use and smart! Always good and useful features being added without overwhelming the experience!

To be honest, I would like the waiver e-sign features to be fixed so that clients cannot book without signing them. Also the business has grown rapidly , for good reason, but support must keep up. Every individual I have dealt with at Glofox has always been extremely giving and attentive.

I like the idea of it. Their staff is very nice.

Nothing works as promised.