Re-Leased - Avis

the interface with Xero was driving reason for considering and it hasn't disappointed

not quite as intuitive as xero although this in part is due to situations being different on property by property basis.

The ease with which I can track tenants. My business is self storage so there is a lot of movement and short leases, and the automatic invoicing is a great help, as well as the ease of adding new tenants and archiving old.

As I am not integrated with Xero or other accounting software, it would be useful to have more monthly reporting on functions like cash received, EFT's for the month and YTD , occupancy levels , etc

Easy to read pages.
Can add a Google Earth map.
Can add multiple images.
Links to Xero accounting.

Images very slow to load.
No option for 'Leaseholder' instead of 'Tenant' details.
System can be very slow.
No page(s) to list Appliance details for a property.

Web based and apps make this easy to use on any workstation tablet or phone. The software automates all our regular functions and works as a single point data capture device. The intervention with Xero accounting software is pretty flawless.

Some of the contact handling is not 100% intuitive, particularly for less frequent users. But this is a minor quibble that just needs a little more familiarity.

ReLeased is user friendly and intuitive.

There are a number of features we would like which have yet to be rolled out, but we remain hopeful these will be implemented soon.

User friendly product, can access on tabs and mobile phones
Comprehensive product which includes management and finance both
Easy to manage multiple properties

Need to put lots of information about the property which is quiet time consuming, but without doing this product will not be useful.

I like the fact that everything to do with the property is all on one system from purchase to let, arrears, repairs, invoices.

I would like to upload emails to outside organisations as I send and receive them instead of having to copy and paste.

Easy to use. Trust accounting is really good. Training and onboarding has been really productive and enjoyable.

Cost .
Inputting big data. The big data drops are hard to use so we end up doing manually.
It would be good if there was a standard chart of accounts and tax items for properties where we dont manage accounts, only facilities and leases. Alternatively being able to enter info to leases without having a chart of accounts where we only manage certain aspects of the property/namely when we dont do accounting

Its super handy to have everything in one easily accessible place. User friendly. Easy to use. So much capability

That you cant preview files you have to download them then open them.

The fact that it has everything to hand to view in a quick and easy manner and retrieve any historical info

Not sure if I have any criticism at the moment being relatively new to the organisation and systems
I am sure that over time as I become more familiar with the software I will probably have questions about the capabilities but at the moment it seems to answer all my requirements.

Having all of our tenant information in one place was incredibly helpful, especially when various company members didn't share an office and needed to have something they could all access from different parts of the country/world. We all needed to see information about our properties and tenants but as this was constantly being updated we needed somewhere where the information could be stored, updated and accessed by us all. Re-leased has enabled us to check what was happening with various properties, check out tenant information and see what action had been or needed to be taken on a daily basis.

It takes a bit of time to familiarise yourself with everything and load up information. I think once you've put the time in and practised moving around within the software, it starts to become quite logical and much less daunting. Initially you do need someone to talk you through how everything works and then it starts to make sense.

Visually and functionally great with excellent customer support and capability to offer flexibility to our clients for trust accounting or non trust accounting, commercial or mixed used buildings, variety of owner statement options, reporting and owner portals for our clients to view their property status and more. Im impressed and will look forward to utilising the product to its fullest.

It lets me organize tasks, great service, tenants information, companies documents, it is fast, it lets me get finance reports.

Nothing so far, everything is good and handy, it has been a nice experience for all the tools it provides.

The interaction between xero account software and the way it stores all relevant dates and generates reports

That it doesn't remember the last screen that you were on when you go in and out of maintenance task.

Autobilling, Budget v Actual reporting linked to Xero, ability to store documents grouped by tenant and buildings, Key dates calendar

Rent reviews in arrears when all our billing is done in advance. Have had issues trying to link through to Scans attached to Xero invoices

i really like the fact that you can save documents to each tenant and to each property. i am able to save documents needed to access easier.

i least like the fact that if one of your current tenants transfers to one of our properties we are unable to transfer all their current details and have to set up the tenant completely from the start

Software is very easy to use and understand. Great features. Easy access to it from almost any device.

Lack or better yet no access to customer support. No access to software from my smartphone or pad.

My employees feel comfortable using the software and their work has become easier and the targets are clearer to achieve

Sometimes we do not find very clear the information about the upcoming vacant rooms because the system does not put the future tenants as occupants. It confuses us a little, but we do it manually.

It is very quick to find all the information I store, the system is very friendly, creating properties and tenancies is real easy.

We as the property give our tenants the option to move from one property to another, in the system I am NOT able to transfer one tenant from one property to another, I need to archive and create a new one with the very same information except for the new property.

Our ability to work with investors, manage multiple portfolios and multiple trust accounts has been made easy. The information is presented in a clean user friendly format.

Owner group management is quiet limited and this could be worked on. Minor customization like white labeling and custom labels to match our business is missing. Surely miss a mobile app.

I can see exactly what I need in my area, the customer service representative puts the maintenance tasks in per house and I can see them well.

We have not still found a way to organise the maintenance tasks from most urgent to less urgent. But we see them all and we organize

Released is very user friendly and easy to use and has some great features.

Easy to save and access important documents.

The maintenance function could be improved - the task function is not the clearest for reporting - i.e dates reported etc.

I like how we can create invoices and that Released syncs with our other softwares. It is very user friendly!

It's very friendly and fast, so far I haven't encountered any issue since it's very easy to save the data. At the moment everything has been very helpful since it reminds me tasks that I need to do.

It helped us keep all our customers information very organized and simple which makes it easier since we find things faster

The software is way too expensive for what we really need it for, we found got things to use but other softwares offering the same are cheaper and good too