Salesforce Experience Cloud - Avis

A great tool to implement external portal for customers or partners based on Salesforce backend

It is necessary to study how it works for a correct use

Import of data, ability to run reports and query related to my business, ease of use and tracking abilities of my team.

Limited ability to set up my own data tables, change cvs file formats and retrieval of reports via handheld device easily and without minimum attempts.

Article management is robust, and allows for a lot of fine control on whats displayed, in both a wysiwyg editor, and jumping into the underlying HTML. Visual editor makes putting together the pages themselves very easy

Segmenting off articles between an internal and external is difficult to impossible. Any support issues go through India based agents, who constantly want phone calls and screenshares, and dont seem to know the product that well.

1. Good integration and platform between business user and customers
2. Great and simple UI, making searching easier.
3. Good statistic display. Simple and to the point.

1. Constant OTP request even though “remember this device” has been checked.
2. Loading times. When you log in first time of the day, it will take some times

Great tools for collaboration.

There are tons of features that can be enabled with this software. As long as your SF Architect/Developers know what they're doing, the sky is the limit.

At times the UI/UX can be buggy and hard to read. Also, inputting data can be a hassle without an auto-save feature. If you take too long inputting data and your connection timesout, you have to start all over again.

Ease of use and customization is the best in the industry. Great client support. Nothing else to say really.

Nothing. The product sells and speaks for itself. Great stuff. Best cloud solution by far in the industry.

Their support staff is always there when I need them. I am looking forward to the path towards growing my business.. Very easy to use.....Seamless

ease of use

reports and dashboards

One of the best CRM softwares out there! Love, Love, Love it! Happy with all the functionality and ease of use.

It is a slightly pricey product. Its not much of a complaint because I understand you get what you pay for, and as far as bang for your buck goes, it's worth it.

Features
Scale
View of Consumer

Complex
Expensive if you don't understant how to properly uttilize all features and functions.

Fairly easy to use. The sales people don't get to see what others are doing. You can determine exactly who sees what information

It seems kind of clunky sometimes. It isn't very easy to tailor specifically to your needs, you just use as is

This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.

Thankfully, I don't have too many cons regarding Salesforce Community Cloud. It's a bit pricey, but you get what you pay for!

great tool for building websites, portals, and another digital touchpoint to engage all of your potential clients.

N/A Works Excellent. Go Digital! never had any issues using this tool

As with other Salesforce products, the customization is key. This seems to have the least capabilities on all the clouds, but it is constantly improving, so there is that hope

The support and functionality does not compare in anyway to the other clouds. We recently had to change license types and the only solution was to re-create all our users because the technology was not there. Mind you,it took 4 months to get this answer since no one knows about community products in support

Great tool for tracking leads and value for your clients. Keeps client information/lead information very organized, can integrate with Outlook as well.

Not very user friendly, I know that there's trail blaze classes but this can be a little intimidating.

There are a variety of templates we could choose from when creating our community, and even once we selected a template there were still a lot of customization options to make it look and feel like our brand. And obviously another big benefit is that Communities integrate seamlessly with other Salesforce products (Sales Cloud for us).

We have a public community right now, so anyone with a link can access it. There is a lot of administrative work that goes into setting up and adding users if you want to go that route, so all your customers/partners have their own username/login/profile. This option gets really expensive really fast, so if you're on a budget Community Cloud might not be the option for you.

This product gives you the ability to manage everything virtually while keeping all the great features a regular Sales force application brings. Its extremely user-friendly and easy to learn.

Sales Force community cloud can be slightly on the slower side at times and there are some bugs that hamper the true potential of the application from time to time as well.

It was very help in terms of tracking leads. Before using Salesforce I difficulties evaluating the validity of my leads

It doesn't really help when it comes building custom CRMS. I tried to create a custom CRM tool for my business but it was complex

Best software and ease of use were the best features.

The cost and bloatedness were the worst aspects for me.