Front - Avis
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267 avis
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Facilite la communication
Publié le 2022-04-26
Avantages
Front permet aux équipes d’interagir de façon simple, rapide et efficace.
Inconvénients
L’intégration avec Aircall n’est pas la plus optimale
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best email software ever
Publié le 2020-03-12
We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails...
We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Avantages
Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
Inconvénients
When I need to speak to all the team, I have to create a discussion and add them all, one by one.
I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Software!
Publié le 2023-01-18
Using front has helped us massively to provide even better customer service. Being able to locate...
Using front has helped us massively to provide even better customer service. Being able to locate and assign emails to team members speeds up the process, and gives us a professional look.
Avantages
The whole package front offer is fantastic. It's easy to use and set up. The rules allow us to assign certain emails to team members, send auto replies and move emails to other inboxes. The templates are great, this saves us time in writing the same type of emails.
Inconvénients
The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 0.0 /10
One of the worst email applications I've ever used
Publié le 2018-04-02
Avantages
The overall look of Front is simple, which is nice.
The snooze function on emails.
The support staff were friendly and quick to answer.
Inconvénients
My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.
There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.
1. No calendar. Cannot make appointments, set up meetings, etc.
2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."
3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.
4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.
5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.
6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.
7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.
8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.
I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Great Software, Terrible Billing and Support Policies
Publié le 2020-07-31
Avantages
It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.
Inconvénients
-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat.
-During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high.
-Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Love Front- Would Recommend
Publié le 2020-08-19
Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the...
Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.
Avantages
It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.
Inconvénients
I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)
Alternatives envisagées
Zendesk SuitePourquoi choisir Front
HubSpot was AWFUL! I am so passionate about this. We had several situations with HubSpot where emails were sent to the wrong individuals with support tickets, the site crashed completely, and it was inconvenient that they did not have a mobile app. We got a Customer Success Representative at HubSpot assigned to us and they "follow-ed up" on the bugs and were never fixed. Eventually she ghosted us. Switching to front was the best thing that could've happened to us.Logiciel antérieur
HubSpot CRMPourquoi passer à Front
As part of our product offering, we send emails from our client's email domain to appear as it is from them. With these integrations, Zendesk's product was unable to support the configuration but Front was able to.- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
I love Front
Publié le 2022-09-24
I love Front and I never want to stop using it.
I love Front and I never want to stop using it.
Avantages
I love being able to tag coworkers on emails instead of forwarding it to them.
Inconvénients
I wish threads were more customizable... merging certain ones together that wouldn't necessary give you the option to merge normally.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Front is the best Shared Inbox for collaborative customer support
Publié le 2019-12-18
Front truly is a dynamic tool for teams looking to improve their internal workflows for external-fac...
Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.
Avantages
My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.
Inconvénients
The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great aggregator tool for Customer Success
Publié le 2020-07-14
I lead a customer success team that uses Front daily.
I lead a customer success team that uses Front daily.
Avantages
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5). We stay connected on each user, and can easily run reports and track year over year metrics. We especially like the ability to chat back and forth before we respond to tricky situations, and the ability to Snooze.
Inconvénients
I would love for more integrations - specifically survey functionality, or the ability to have automation once you close out an email/chat. We have this on intercom but it lives within the intercom platform now.
Alternatives envisagées
Zendesk SuitePourquoi passer à Front
I like that it can pull together everything, and be accessed on the go.- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
We wouldn't be the same without Front
Publié le 2020-05-28
Front is the backbone of communications, from talking with customers, taking care of signups and...
Front is the backbone of communications, from talking with customers, taking care of signups and inquiries and handling customer support, Front lets us do all of that remotely.
Avantages
Front helps us respond so much faster as we collaborate on high impact messages and it lets us know what each other's doing. The support team is also really fast and reliable.
Inconvénients
Runs on Electron, so can be a bit slow. Some missing features but the team is iterating really quickly.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant Version d’essai gratuite
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Makes Customer Success Simple
Publié le 2019-08-01
We use a pooled system for our customer success team for accounts in the SMB segment, and Front is...
We use a pooled system for our customer success team for accounts in the SMB segment, and Front is our new shared inbox system to facilitate communication between CSMs and customers
Avantages
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights
Inconvénients
Can be difficult to implement, time consuming to create but saves time in the long run
- Secteur d'activité : Meubles
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great software, hard to be without
Publié le 2020-04-22
Avantages
The best part of Front is that it only adds a layer on top of already existing things, such as an e-mail inbox. Other helpdesk software systems tend to be built around their own database structures and add e-mail on top of that instead. The approach that Front uses also means that if one were to ever leave Front, every single correspondence with customers is still sitting in your e-mail account (s).
Inconvénients
There's not really anything I've ever disliked about the software. My pet peeve is that they've raised the prices quite dramatically over the last years. I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices once they have a big enough customer base. But all in all, the software in itself is great.
Pourquoi passer à Front
Because Front uses a completely approach which I think is a much more logical one, especially for a company like hours where each "ticket" or correspondence is usually resolved quickly.- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
excellent app for mail and teams
Publié le 2023-01-30
Avantages
very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis
Inconvénients
a bit expensive, but the value added is very high. Should have better prices for small companies
Alternatives envisagées
Gmail- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Front is a game changer
Publié le 2023-01-18
Since we started with Front in 2018 its been a game changer for the company. We no longer are...
Since we started with Front in 2018 its been a game changer for the company. We no longer are bogged down by individual emails and use team emails that has streamlined work flow. The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a customer to someone else on the team and the integration of apps make keeping in touch with our driving via text simple and all in one place.
Avantages
Ability to internally communicate effortlessly, workflow management, integration of apps, email organization, team email distribution
Inconvénients
mobile app does not do everything that the desktop app does
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Front's Daily Usage
Publié le 2023-01-18
Overall I'm satisfied with the product, it helps us a lot
Overall I'm satisfied with the product, it helps us a lot
Avantages
I can write comments and tag colleagues under specific mails
Inconvénients
In a conversation, when I click on a mail I will see the preview of the first mail I haven't read in that conversation. This may mislead if I am in a hurry
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
A Great App for Unifying and Streamlining your Communication Workflow
Publié le 2019-04-01
Front has a positive influence on the way I process communication because it allows me to aim for...
Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.
Avantages
Front is a beautifully designed app for managing private and team emails as well as your company's other communication channels such as chat widgets, social media platforms and even SMS through a service like Twilio. I appreciate the thoughtfulness that has guided Front's development over the years. The Front team's dedication to optimizing the app based on customer feedback is evident in each iteration, and it's great that the Front app is regularly freshened with feature updates and additions. Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow. One "inbox" for all your accounts is awesome!
Inconvénients
There are a couple of pain points for me when it comes to my daily usage of Front. My chief complaint is that at this time there is not bi-directional sync of archived or permanently-deleted messages. In my case, archives and deletes in my Office 365 account are synced to Front, but when I apply the same actions in Front, they do not sync to Office 365. This behavior is annoying in the context of my personal inbox—messages acrue and clutter the inbox—but counterproductive for a shared inbox with a mix of Front and Office 365 users. The obvious solution is to move all users to Front but in my case it is not realistic to onboard our entire team at once. Front should sync all actions back to Office 365. My second and last complaint is Front's calendar: it's not as robust as it should be if it's intended to be used instead of, say, Office 365. The experience for creating timed versus all-day events is cumbersome and to my knowledge, cannot be toggled between. Additionally, there is no functionality for creating recurring events. Unfortunately, my time is currently wasted switching between Front and Office 365 for simple calendaring tasks. I am looking forward to the Front team addressing both the sync and calendaring issues in an upcoming release. These pain points are partially behind my hesitation to push Front to all team members.
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The New Front-tier of Remote Working
Publié le 2022-12-20
My overall experience with Front is it allows you work efficiently, keep in touch with your team at...
My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just allows you work faster.Personally, I believe it is a great tool to have for any organization because of the integrations and features it offers.
Avantages
Front looks like a regular email with upgrades which includes the followingArchive: This is used instead of deleting in case to need it again you can do a searchOpen: This is where your emails that needs to be handled are kept. Whether or not they are read or unreadAssigned: My favorite, once an email is assigned to you, you must handle it. You are able to assign task or tickets to yourself or unassigned as well.Snooze is another good one. This is like a parking lot. You can leave a ticket here and pick it up tomorrowOther things I like about Front are, It allows you to integrate your personal and work emails in one place and offers the option for personal inbox, team inboxes and the ability to assign a conversation. Front even gives you the option to add your companies plugins.
Inconvénients
As a user, I honestly can't think of anything that's missing right now. It's a great tool.
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Front: your home base for email communication with customers
Publié le 2020-11-28
Using Front, I am able to reach many customers on a daily basis. Front helps me solve their...
Using Front, I am able to reach many customers on a daily basis. Front helps me solve their problems by allowing me to communicate quickly and effectively. I can't praise this software enough.
Avantages
I use Front daily to communicate with customers. Overall, Front is a powerful and accessible email client with a very pleasing UI.
What I like in particular is the template functionality. Templates for emails can be stored, changed at any time, and are lighting-quick to access. I also like Front's internal messaging system for writing notes to colleagues (using the @ system). This means I can leave notes for colleagues, for customer cases that require more time or team input.
Front's search functionality is also unparalleled. If my organisation has ever had any contact with a customer, I can find it using the barest of search strings. To give an example: Front will pull up alternative email adresses that customers have, by cross-referncing known information such as customer name.
Lastly, the UI uses colors that aid readability, but are also visually very pleasing.
All in all this software is critical to my daily work, and is the most pleasant and easy-to-use email client I've ever used.
Inconvénients
I personally find very few faults or things that could be improved, that would have a direct effect on the work I do. Having said that, I find the conversation tracking function ever so slightly redundant. This is because I keep track of conversations myself, by having multiple Front tabs open. On the alternate tabs, I use search strings to keep all prior conversation with a customer open. I am aware however that this is my personal style of working, so it doesn't say much about the tracking function itself.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Front is amazing tool to manage your email
Publié le 2022-05-25
It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a...
It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity
Avantages
Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email
Inconvénients
The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A Shared Work Model DREAM!
Publié le 2020-09-25
Avantages
My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails.
We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes.
In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.
Inconvénients
Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Buggy and slow product, with lack of attention to detail
Publié le 2018-05-06
Ability to respond to and manage emails as a team.
Ability to respond to and manage emails as a team.
Avantages
I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.
Inconvénients
The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great App for Team Management of Tickets and Emails from Various Sources
Publié le 2020-08-17
We're thrilled with our experience. Support team really does an incredible job at providing super...
We're thrilled with our experience. Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful. The application itself functions as expected for our inbound sales team to manage hundreds of inquiries with Canned Responses, auto responses, Snooze + Follow up, tagging, and collaboration. Highly recommend the tool. We use Zendesk for our Customer Experience team (support). It is a very robust tool and we haven't evaluated fully what it would look like to move to Front App from Zendesk. The needs get very technical for huge customer support operations, so Front would probably be sufficient, but I haven't fully vetted that.
Avantages
I love the customer support. The tool behaves as expected and has the requirements we need to manage a global set of 6 inbound sales teams, managing tickets that come from all of our property listing sites. It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management. Our company heavily relies on Front and is happy to do so!
Inconvénients
The analytics are pretty good, but could use some more flexibility. There are a couple niche, specific limitations that we have that we have to build workarounds for. Honestly can't think of a major pain for our use case. It is a sales use case, not customer support. Very rare down time, and any issue is displayed for all to see and addressed quickly.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Organize all the emails your teams receive in a flexible way with Front.
Publié le 2020-11-07
We use this software in the teams that are mainly dedicated to sales that are executed in our...
We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions.
Avantages
It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites.
Inconvénients
As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great for our case tracking needs
Publié le 2020-03-12
Front makes it easy to use email as a primary mode of communication with customers. It’s very easy...
Front makes it easy to use email as a primary mode of communication with customers. It’s very easy to sort and reassign cases, have internal discussions on cases, and quickly respond to and close some cases using canned responses.
Avantages
Cases are created directly from new emails that come in. For customers, it’s as easy as sending emails back and forth with us, but as agents using Front, we get so much more functionality. Things like canned responses, automatic case sorting and assigning, internal threaded discussions on individual cases, and integrations with third-party tools make Front almost the perfect choice for what we were looking for.
Inconvénients
As a user and not an admin, I am not exposed to the full extent of Front’s capabilities, but I am completely satisfied with what I do use. The only issue I’ve had thus far is when I use a canned response it contains three different fonts and just looks odd. This is only evident in the iPad app, but from Desktop they look fine. This was an issue in the way the canned response was created, and while even as a user I do have the ability to fix it, my first attempt failed. This may just be a training issue and I haven’t reached out to Front with help on it yet, but I know if and when I do I will receive excellent service based on others’ interactions with Front’s customer service.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best Email Client To Date
Publié le 2020-08-12
Front allows me to involve team members in an email chain using the comments feature, without...
Front allows me to involve team members in an email chain using the comments feature, without informing the client or unrelated individuals.
This makes distance working easier as we can collaborate on a topic or ask for assistance quickly.
Avantages
Easy inbox management, use of the archive feature and snooze allows you to delay not important emails, or to clean up emails awaiting replies.
Tags allow easy sorting of various tasks and topic related emails into one place.
Inconvénients
When viewing a discussion on the mobile app, it takes you from the start of the discussion, rather than the most recent message, which is a pain for internal conversations between multiple employees on a topic.
the search feature is implemented well, but needs some work with regards to discussions.