Outreach - Avis

Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales Leader, it helps provide visibility into all activity metrics, keeps reps on track with daily/monthly activity, and takes the guess-work out of identifying prospects a rep needs to follow up with or prioritize throughout their outbound sales motion.

Some of the reporting functionality could be improved. For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time. Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization)

I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it.

There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1.

What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit.

What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it.

If you need the best of the best when it comes to email automation / sales email prospecting / personalization in bulk... This is IT. Definitely.

This is absolutely not the cheapest tool, but if value is more of a concern to you than price, this is it.

It's not the cheapest software out there, so email automation needs to be critical for your business. If it is, don't hesitate. If it's just an every-once-in-a-while thing, then Mailshake, or others like it, are good products too.

It took a while to get this properly set-up so it was working for us and not the other way around. Coming from Salesloft, we were able to set things up in a very similar away. We were able to map the key fields to Salesforce and the automation and rules are flexible enough for it to work well for our team of 10 SDR's.

Although many fields map to Salesforce, things like "snooze date" and calendar appointment dates don't map over. Although it's not a deal breaker, it means that the SDR team (as well as the SDR manager) have to go back and forth between systems to manage and report on these pieces.

Outreach has really powerful automation "sequences" for sending emails out to leads. It also includes powerful custom fields.

Their API has a lot of overhead and oddities, making it difficult to get up and running with a custom integration.
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I really enjoy being able to access Outreach in multiple channels--from my inbox, browser tab, or within Salesforce. It makes my life a lot easier.

An update a few months ago made the process of accessing recorded calls much more difficult to access. They're still there, but you have to go through more steps to review calls.

It allows you to ensure that every response that is interviewed face to face with the customer is highly productive. One platform to increase efficiency and effectiveness for Marketing, Sales Development, Closing and Success teams. Outreach provides fully customizable profiles and roles, and I love that it allows managers to lead their teams to success. In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

Frankly, I haven't come across anything that I don't like. Very useful software. It gives you the chance to optimize the customer lifecycle for greater revenue and securely collaborate on a large scale. An excellent software that I find quite useful has nothing that I don't really like.

- Much easier to go about your day job and provide you with a single point of access
- Very intuitive and integrations work well
- Best sales platform I've ever used.
- Support are very quick to answer, very helpful and take into account what you're saying - happy to take feature requests too.
- Best practices shared a lot helping make the best of the solution.
- As an outbound calling rep, Sequences are great to ensure you're covering all your territory and providing regular touchpoints

- Some teething issues with VOIP, but generally works well - support are very quick to answer and helpful.

Being able to prospect, contact prospects, and manage accounts and pipeline all in one solution. Having the integration with Salesforce allows for efficiency and seamless workflows within the sales organization.

Not having the ability to record calls and have conversation intelligence created a need for an additional solution that was a significant cost to the organization.

Use of use and easy integration with Salesforce.
Separate prospects and Accounts
Awesome reporting tools
KPI made easy

No Voice mail drop
Difficulty with incoming calls
Support takes forever to get back to you

This system has saved me thousands of hours of emailing and contacting clients. It has also helped me organize the way I speak to my clients. The best feature of the platform is the ability to setup email sequences and fully customize the way they are sent out. It also integrates directly to Salesforce, so it pulls the lead info automatically!

At times, Outreach struggles to sync with my email or Salesforce. Other than syncing, there really isn't much to complain about with Outreach.

What I like most about outreach is the ability to target multiple organizations at a time. You can actively reach out to many people within an organization to get your message across. Outreach takes the manual part of prospecting away and automates it making for a more streamlined and efficient process. It covers the user error part that happens when outbound to 100 plus organizations.

Outreach can be clunky at times. The user interface is some times hard to navigate. There is no back button so if you want to go to a new page you have to start all over.

Easy to use and navigate. Integrates well with Salesforce.

The send later feature on email frequently does not work. Also tends to freeze up a lot when doing email tasks.

Sequences are good, however this can be achieved with most CRM's these days. Call task lists work well, but you need to tag everything before being able to filter between tasks.

The software basically stopped working about 1-2 weeks ago. We can no longer change owners of leads, add tags, set up filters. We've tried on multiple devices, with multiple team members, but nothing. I've been told there's no date when this will be fixed, so we have an unusable CRM. I've raised tickets in the past which on average took about 1-2 weeks for a response, but I thought urgent issues would be resolved. The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back. Save yourself the stress and find a different CRM.

I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences.

There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt.

1. Ease of usage
2. Loads of features
3. Scheduling of tasks
4. Inbuilt phone calls
5. Automation scheduling of emails

1. Phone numbers not available for APAC region
2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts