ZoomShift - Avis

Ease of employee management and weekly schedule creation.

The customer service representatives have been super timely in responding to any inquiries and have been incredibly pleasant to work with. I believe the software, combined with the customer experience has made working with ZoomShift a wonderful experience.

The pros:
-quick and easy platform for communication
-accesible to everyone

The cons:
-constantly crashing and loses communication with the server
-much more confusing to drop/pick up shifts
-frustrating when helpful features were available, then erased, then returned

It's honestly been one of the greatest software tools we've implemented. Staff has been great and answered any and all of my questions. I, and my staff, use the app every day.

Efficiency in scheduling and having information immediately connected to staff is a blessing compared to our previous manual individual set scheduling policy. It has normalized the regular need to adjust start times, stop times and work assignments (You know....Vacation liability, PTO, call outs, unexpected client demands and on and on). We can now focus on providing the excellent client and patient care that we strive to achieve every day with the comfort that we have the proper skilled labor in position to meet that goal. And when we don't we have a much easier time adapting.

Zoomshift has become essential to easily managing our staffing and schedule. With about 90 employees, it's so important to have everyone connected and Zoomshift keeps us all on the same page. The developers are fabulous and absolutely interested in making the program work for us as a client. I can't imagine operating without it!

Fantastic. Used it for 7 years, 2 as an employee user and 5 as an administrator. Highly recommend.

Great customer service and support. Overall intuitive use. My team enjoys the clarity of roles. Pretty happy with the platform aside from some specific technical issues.

Keeps things more clean and organized, less room for error b/c before we were just using google docs

Right off the bat, let me say that I absolutely love this software!
Clock in from your phone? Check!
Copy schedule templates by week to save time? Check!
Assign new positions, locations, and employees on the fly? CHECK!
With a feature-rich program that lets you create schedules, approve and review timesheets, and print reports of wages and earnings, there's no management question that ZoomShift can't answer.
And if a question or two happens to slip by, rest assured that ZoomShift offers one of the best customer support services I've ever experienced. Just click a bubble on the corner of your screen and a chat bubble pops up, and within moments the team at ZoomShift will shoot back a response to solve any problem you may encounter.
It's like instant messaging your best friend in IT.
And the 'low cost' to 'feature-rich application' ratio is INCREDIBLY imbalanced in favor of the user. For only a few dollars per employee, gain over 20 different tools and utilizations to help you track time, initiate group discussions, drag and drop employee timeslots, filter by store or employee, it's an all-around MUST for anyone maintaining a business, and a clock-in system setup on your computer or tablet only adds more sweetness in the icing on the cake.
It seems like I'm rambling, but there really IS this much to talk about when it comes to ZoomShift. And I swear by my life that I'm not paid or sponsored by ZoomShift at all.
These guys deserve some credit for listening to the people that want a complete scheduling workstation.
Gone are the days of mentally draining timeslot puzzle solving chores.

ZoomShift has clocked in.

My people cannot clock into a shift until they are on site. This encourages them to be there a little early so they can get the full shift on the clock. They must clock out or the shift is considered unfinished. They only get paid for finished work.

This product has saved me so much time, with being able to copy schedules, print out the payroll, and the time sheets.

So far, Zoomshift has had most of what we as a small restaurant group of five different distinct concepts needs. However, there are still a lot of issues with one manager's actions bleeding over and affecting the other restaurants. Customer service has been prompt and helpful most of the time, and it does feel like our suggestions are being taken seriously. I'd still love to see much better siloing and more robust walls between restaurants. I'd like to be able to see only when there is a conflict with employees who work at more than one location, and have the rest of all the information be separated. The filters are useful, but it would be better if there was more separation between locations.

It is an "out of sight, out of mind" app that helps us take care of business. It allows all staff and management to be on the same page for scheduling.

Overall ZoomShift was an easy software to navigate through and was simple.

One of the biggest benefits is the ability of our team to know their schedule without having to come into work.

It's easier to schedule on this than on paper because it has movable parts. Still it can be confusing and I am unhappy that there is no way to call and talk with someone. Emails back and forth are cumbersome when you're trying to fix something in the moment.

Great customer support. All of my questions have been answered! There are a few functions I wish it had but overall it has helped me to be more efficient when scheduling my staff. My staff love the feature of the app and being able to get alerts on their phones.

ZoomShift is a great way of controlling and organising staff, and keeps an easy to view record of who has done what and when. Clocking in function via the app is brilliant and makes it easy for the staff to use.
I've tried a number of other apps and this is the best by far - plus it's developing all the time so will only get better and better!

Zoomshift has worked great for us thus far even though we are using it in a different industry than its intended for. We managed to adjust the features in a way that they seem to work quite well. So far the biggest issue we have is NOT being able to drag shifts from week to week. The monthly view would be great if we could move shifts to another week which happens often in our industry. Another small thing that would be a great feature is the ability to sort locations alphabetically. Besides those 2 things everything has been working quite well.

I chose Zoomshift over other scheduling software because of the ease of use. The schedules i'm managing change weekly so I love the way I'm able to save a shift templates and just choose which shift is needed day by day. The interface allows me to drag and replace shifts if I accidentally schedule something in the wrong spot, which is helpful when I'm trying not to spend all day on schedules. The customer service is also great, every time I have a question I just chat in and Jon or Ben are super quick to reply back.

easy to use and view. would be helpful if the client is allow to pick the features needed than choosing from the few fixed packages. Bit pricey when the number grow bigger especially for oversea client like me.

At first I loved Zoomshift, but as a small buisness owner who wears many hats, it changes too much and I don't have time for the "learning curve." I'm thinking about just doing the schedules the old school way, by hand :(