Field Squared - Avis

With our business at Sea Tow time is of the essence and critical. Members's information for a service request is received at Sea Tow International Services Inc. in New York, it is then compiled on Field Squared and sent to a local Captain this can be anywhere in the Continental US, Bahamas or the Caribbean. Field Squared provides this information in real time, within seconds the local Captain has all of the information needed for a quick response and better success for customer satisfaction.

The message is sent as a text to a local Captain so if he is out on a job he receives the text with all of the critical information right on is phone in front of him. It is also sent to a computer screen at the local Captain's office for staff to be informed, the entire organization is informed within seconds; outstanding !

Field Squared has saved so much time in disseminating information for Sea Tow which in turn has saved so much money. It is the solution for saving money and bringing an organization together, working better, on a new level of technical expertise.

A flexible, self-configurable solution for businesses of all sizes and with varied needs.

Fieldsquared was incorporated into our company to eliminate the use of paper forms and convert everything electronically which can be fully controlled via an app. The web app works great for scheduling tasks and adding projects/assets. However, when on the road the mobile app is very "buggy" and the user interface turns out to me more time consuming than time saving.

Overall it has streamlined the scheduling and data entry processes for our installation management team. It has also allowed us to get rid of clumsy paperwork at each install and taken away the need to try and read handwritten notes. We needed a system like this a long time ago. And now that we have it, we could not do without it. The communication on scheduling, the data we receive from each site, and the overall interaction between FieldSquared and Salesforce has saved us a lot of time.

Field Squared has helped us grow our business. It only took a few days to get started with Field Squared and they were there to help with whatever we needed. When i have a question or need help with building something on the Web App, I just use the Instant Chat Customer Service and get immediate answers. Field squared has defiantly been a game changer for us.

As a dispatch console, which is what our company uses for, Field Squared gets the job done sufficiently. It's customizable and gives you a lot of visibility at one time, which is necessary when you're working with a high volume of dispatches in a high demand field. Works seamlessly with Salesforce as well.

Field Squared has come a long way from when they first developed their web and mobile apps. They have increased their offering of customization settings quite a bit over the last year. This app works well for scheduling field service team members and collecting data real time.

I like the program, however, the ease of use can be frustrating. It seems that the schedule view has a different glitch almost weekly. So if you would like to view the calendar for more than one technician at a time it is very difficult due to how much that particular view glitches.

We like the idea of a web based system, as we don't want to invest any more into IT hardware, maintenance, etc... Field Squared allowed us to basically put a mobile interface to our SAP & GIS systems, and most importantly, gave us the ability to push data (mostly completed work orders and some photos) directly back into these systems.

We spend much of our time in the field, especially working rural utilities and the ability to work with digital forms, even when out of cellular coverage is a great benefit. We get our field data quickly AND with less errors. I recommend this product and company.