QuickBooks Online Advanced - Avis

QuickBooks Online Advanced

4,4 (888)
Gestion d'entreprise et comptabilité pour les petites entreprises

Note globale

4,4 /5
(888)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,3/5
Simplicité d’utilisation
4,3/5
Support client
4,0/5

89%
des utilisateurs recommandent cette application
Classer par

888 avis

Delphine
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Un logiciel professionnel de gestion et de comptabilité performant

Publié le 2022-12-15

Ce logiciel de comptabilité de gestion financière est très précieux pour mon auto-entreprise de...

Ce logiciel de comptabilité de gestion financière est très précieux pour mon auto-entreprise de formation à distance mais convient aussi aux PME

Avantages

QuickBooks Online Advanced est une solution professionnelle à petit prix, très riche en fonctionnalités mais très simple à utiliser. Il permet d'organiser de façon fluide ses finances, de gérer des stocks, des ventes et des bulletins de paie . De plus, il permet d'intégrer de nombreuses applications. Son ergonomie et ses fonctionnalités pratiques en font un outil Intuitif et efficace.

Inconvénients

Mon seul reproche est que lorsque j'ai appelé le service client, j'ai été aidé par des représentants qui en savent moins que moi sur leur programme. la tarification un peu élevée l faut un peu de temps pour s'y habituer. Surtout lorsque vous configurez le système pour la première fois

Christine
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Outils de fiscalité

Publié le 2023-08-20

Avantages

Un outil a multiples fonctions et permet une organisation fluide des finances

Inconvénients

La maîtrise un peu difficileLa configuration du système

Pascal
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Gestionnaire de note des frais

Publié le 2023-10-28

Avantages

Un bon logiciel d'affaires de bout a bout avec une version d'essai gratuit

Inconvénients

La tarification est spécialisé et encore la non disponibilité dans certains pays

benjamin
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 7.0 /10

La relation client est beaucoup plus simple et pratique

Publié le 2023-11-21

Avantages

Le client à accès à son espace ce qui permet de facilité la communication entre l'expert comptable et le client. Le client est plus impliquer dans sa comptabilité et est donc plus acteur de celle-ci

Inconvénients

Certains clients, ne maitrisant pas correctement les nouvelles technologies, trouvent difficile d'apprendre à utiliser ce logiciel. L'interface pourrait être un peu plus guidé pour les personnes ne maitrisant pas les nouveaux outils technologiques.

Guillaume
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Gérer sa compta pour pas cher

Publié le 2022-12-01

Avantages

-Simplicité-Intuitivité-Ergonomie-Fonctionnalités

Inconvénients

Les fonctionnalités d'import pour générer des factures depuis un excel ne sont pas très développées.

Charlaine
Note globale
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de gestion de flux de travail

Publié le 2023-10-12

Avantages

Avec ce logiciel , j'ai une facilité à voir clair dans mon travail. Il est est très pratique

Inconvénients

Aucun inconvénients particulier . Néanmoins je suggère que vous améliorez davantage les fonctionnalités. Ce serait bénéfique à tous

Kouadio franck arnold
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

bon outil de gestion

Publié le 2022-10-26

Avantages

bon logiciel dans la gestion comptable dans le fonctionnement des entreprises débutantes pour booster leur productivité au quotidien avec une facilité d'utilisation

Inconvénients

la tarification un peu élevée pour les petites entreprise dans le de leurs activités

Kavindu Githsara
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Streamlining Your Finances with QuickBooks Online Advanced

Publié le 2023-01-16

Overall, QuickBooks Online Advanced has been a valuable tool for our business. The user-friendly...

Overall, QuickBooks Online Advanced has been a valuable tool for our business. The user-friendly interface and automatic data backups have made it easy to use and the advanced reporting and inventory management features have provided valuable insights into our financial performance. While there are some limitations, such as limited customization options and higher cost, the benefits of this software outweigh the cons for our business.

Avantages

As a user of QuickBooks Online Advanced, I have found it to be a reliable and user-friendly accounting software for our business. One of the biggest advantages of this software is the user-friendly interface that makes it easy to navigate. This has been a huge time-saver for my team, as we don't have to spend hours trying to figure out how to use the software. Another great feature of QuickBooks Online Advanced is the automatic data backups. Not only that, but also the advanced reporting and inventory management features have also been a great asset to our business, allowing us to track our inventory in real-time and generate detailed reports on our financial performance.

Inconvénients

One of the downsides of QuickBooks Online Advanced is the limited customization options for invoices and purchase orders.

Joe
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 7.0 /10

The Best Option Out There

Publié le 2019-12-11

We were doing all of our accounting manually before and it got to a point where we could not keep...

We were doing all of our accounting manually before and it got to a point where we could not keep up. Now none of our upcoming expenses are a surprise and we know with great accuracy what our financial position is while we are determining if an opportunity is right for us.

Avantages

I like that it is universally used so no matter how many different financial professionals from how many different companies I have to deal with they are familiar with the software so there is no learning or teaching curve there.

Inconvénients

The biggest flaw I would say is when a new 3rd party program comes out that works well with my business Quickbooks seems to lag behind in having some kind of integration available. Ideally I would like all my softwares so integrate with Quickbooks so that I can use the full power of the system.

Alternatives envisagées 

Xero

Pourquoi passer à QuickBooks Online Advanced

Because Xero is new and if it catches on that will take years, Quickbooks is THE accounting software and I feel like it always will be.
Joyce
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

QBOA Review

Publié le 2023-10-25

Financial management.Business performance management.

Financial management.Business performance management.

Avantages

With QuickBooks Online Advanced, I am able to automate financial management procedures such as billing and invoicing.

Inconvénients

I do not have any issue at the moment that disappoints me while using QuickBooks Online Advanced.

Eric
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

As a General Contractor I wouldn't recommend

Publié le 2021-02-10

Frustrating

Frustrating

Avantages

Nothing really. We used to have QB desktop and it was pretty solid, but it was clunky for our remote accountant to access the desktop version (possible, just challenging for only our accountant or we could be on the desktop version at a time). Otherwise it the desktop version was great.

Inconvénients

Where do I start. Customer service knows 'zero' about the construction industry hence can't relate to questions regarding simple things such as sub-contractor W9 and certificate of insurance (COI) storage. QB desktop has a place for input of COI storage with the addition of 'reminders' when a sub's COI expires. The online version has nothing for this (and this is a big deal for a growing general contractor - keeping track of COI manually is a huge pain). Also, when adding a project (location) for an Existing customer one would think you could go into an Existing customer profile to create a new project - but no, you have to create an entirely new CUSTOMER to do this, when all you are doing is adding a project to an existing Customer. It's baffling. Our accountant also doesn't like QB online and commented it was designed by website designers - not accountants. I agree. We're looking for new accounting software.

Norah Bird
Note globale
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Quickbooks

Publié le 2023-08-30

Overall I am impressed with the software, I just do not like being held ransom by having no means...

Overall I am impressed with the software, I just do not like being held ransom by having no means of reviewing the history of our accounting records electronically. We can only review static, saved documentation

Avantages

I like the fact that it is fairly accurate in predicting what account should be used once it has encountered the same transaction from a bank account or credit card.

Inconvénients

The constantly increasing price but no new features to justify the increased cost. I think the thing I dislike the most is that the system will not allow the User to take a backup copy. We rely on their cloud and if we stop using their software, we cannot run or produce an electronic backup that we can review without continuing to pay for the software subscription. It is imperative that reams of reports and ledgers are and no electronic format that we can review our records.

Michael
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

QBO Improving

Publié le 2019-12-11

We experience little downtime, despite some slowing of speeds. We're impressed with QBO at this...

We experience little downtime, despite some slowing of speeds. We're impressed with QBO at this time.

Avantages

Many new features being updated regularly. Does what we need it to do.

Inconvénients

Speed improvements as our file grows is very important.

Alternatives envisagées 

QuickBooks Desktop Enterprise

Pourquoi choisir QuickBooks Online Advanced 

Cloud-based computing was very important in our decision. A company we know that would be around and continue to improve.

Logiciel antérieur 

QuickBooks Desktop Enterprise

Pourquoi passer à QuickBooks Online Advanced

Cloud-based computing is the main reason we switched from Enterprise.
Russell
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 7.0 /10

Ubiquitous and necessary, but far from perfect

Publié le 2022-07-19

It is a necessary evil.

It is a necessary evil.

Avantages

Online access is convenient. Most clients are already using it. Easy to get accountant access. Bank feeds are superior to the desktop product. Integrates with many different tools through Zapier. Works with a large array of direct 3rd party add ins.

Inconvénients

It lacks basic and essential features such as reliable backup/restoration of data, month end closing tools, etc. forcing us to pay third parties to make up for what QBO lacks. The receipt capture is too limited and is very poor at matching transactions if it doesn’t automatically recognize a receipt.

The system is extremely nit picky about which type of transaction you are using in the moment. This is not an issue with QB desktop as you can easily enter almost any type of transaction from the register without the need to tell it what you are doing in advance.

The product does not often get substantive improvements and yet the subscription fees are very high and are increasing over time. Pay more, get the same product.

Réponse de Intuit

We appreciate you taking the time to write your review, Russell.

We want to be sure you're enjoying your time with QuickBooks, and that you're getting the most out of your product. If you have any suggestions about what you think would make QuickBooks better for your business and others, please don't hesitate to send these over for our Developers review using the 'Feedback?' icon in-account.

Also, if you need assistance or run into any issues, please don't hesitate to get in touch with our QuickBooks Technical Support Team by phone or chat using the 'Help (?)' icon > 'Contact Us' right from within your account. We'd be more than happy to take care of you.

-Faith, The QuickBooks Team

STACY
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

ACCOUNTING MADE EASY

Publié le 2023-11-14

Avantages

QuickBooks Online Advanced is cloud-based. It supports multiple users, and I can assign specific access levels to team members in the company.

Inconvénients

Price point is a bit more expensive than other accounting softwares. It tends to glitch at times and run slow.

Tanya
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great accounting app

Publié le 2023-10-12

We use quickbooks everyday and it is easy to use. It has a lot of great features to provide. Its a...

We use quickbooks everyday and it is easy to use. It has a lot of great features to provide. Its a one stop application to do a lot of things.

Avantages

The best advantage for quickbooks online is that you can access the company books from anywhere. It makes your work remote. Also it is very easy to use and most of the time customer support is good. Also they give a good initial discount for the new user.

Inconvénients

I think there are few features missing like to customize more reports.

Lea
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Worth the price.

Publié le 2023-11-03

I am very pleased with Quickbooks, I won’t use another system.

I am very pleased with Quickbooks, I won’t use another system.

Avantages

Quickbooks online is a great tool for financial tracking of our non-profit. It has a learning curve but there is plenty of support to help you understand the system.

Inconvénients

Sometimes the bank and quickbooks disconnect and I have to reconnect them. A small issue but annoying.

Kyle
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ease of use

Publié le 2019-12-11

The chart of accounts feature of QBO is much cleaner than the two previously used accounting...

The chart of accounts feature of QBO is much cleaner than the two previously used accounting softwares. Also the reporting functions are much more user friendly for non-accounting employees trying to find financial information that makes sense to them.

Avantages

Everything is very clean, and easy to navigate. The general features of the software are user friendly to all levels of accounting. If you have never used an accounting software before QBO makes it very accessible to find important and valuable information about your finances with relative ease.

Inconvénients

The more in depth features do take a little time to navigate. There are also a lack to "advance" features for some of the functions but it overall fits the bill. There is nothing that is missing that is an absolute need for business function- just more of a "would be nice".

Alternatives envisagées 

Xero

Pourquoi choisir QuickBooks Online Advanced 

Enjoyed the interface better. The template is much easier to navigate and I find the accounting features to make much more sense to me personally.

Logiciel antérieur 

FreshBooks

Pourquoi passer à QuickBooks Online Advanced

Used the other product briefly and made the final decision for QBO after not being able to get in contact with the other company's customer service for multiple days to resolve any issues.
Selcuk
Note globale
  • Secteur d'activité : Gestion des investissements
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A Financer's Dream

Publié le 2022-12-08

The platform is incredibly intuitive and provides a wide range of features and tools that make it...

The platform is incredibly intuitive and provides a wide range of features and tools that make it easy to manage finances. The reporting capabilities are comprehensive and accurate, and the cost is worth the investment.

Avantages

I have been thoroughly impressed with QuickBooks Online Advanced. The platform is incredibly intuitive and provides an array of tools and features that make it easy to manage finances. The accounting and invoicing processes are efficient and user-friendly, and the reporting capabilities are comprehensive and accurate.

Inconvénients

One of the drawbacks of QuickBooks Online Advanced is the cost of the subscription. While the features are worth the investment, the cost can be steep for small businesses with limited budgets. Additionally, the platform can be complicated to navigate for those with limited accounting experience.

Leah
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Truly great program

Publié le 2023-06-08

It has been an overall positive experience. Our old program was clunky and really was not designed...

It has been an overall positive experience. Our old program was clunky and really was not designed like move modern programs. Quickbooks Online Advanced is truly a great product.

Avantages

I like that everything is easy to use and intuitive. We swapped from another program and were able to jump right in and start working immediately with little to no training.

Inconvénients

The only issue that I have with Quickbooks Online Advanced has to do with the integration with Clio. The issue happens when you write one check to a vendor for multiple client matters. It ports them over to Clio as one entry. Other than that everything works perfectly.

Richard
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Quickbooks Online for Aircraft Maintenance

Publié le 2019-12-11

Avantages

Quickbooks Online allows us to streamline our accounting process as well as inventory tracking. Our customers love to be able to receive estimates and invoices online as well as pay online. With unlimited chart of accounts and excellent reporting features we are able to monitor the pulse of the company daily.

Inconvénients

If you are not an accounting guru, have access to an accountant or you do not understand debits, credits and accounting concepts you are going to feel lost. There is an extreme learning curve for small business owners who go from physical books and spreadsheets to Quickbooks Online. Once you learn everything you will find the software very helpful, but when you first get started odds are, you're going to inadvertently make a big mess of your books until you figure it all out.

Kristen
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great step up from QB desktop

Publié le 2019-12-11

QB Advanced has been a great addition to our workplace. I am the main user and I like the ease of...

QB Advanced has been a great addition to our workplace. I am the main user and I like the ease of reports and other functions.

Avantages

The product is user friendly. It is easy to navigate and find all the features. The tech support are always friendly, fast and always help with any questions I have had.

Inconvénients

There are many features that we do not use, but I'm sure would be helpful to other companies.

Alternatives envisagées 

Quickbooks Online

Pourquoi choisir QuickBooks Online Advanced 

Needed QuickBooks Online for our new company system and chose Advanced to get the most out of the product.

Logiciel antérieur 

QuickBooks Desktop Enterprise
Utilisateur vérifié
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Revolutionize the Way You Manage Your Finances With QBO

Publié le 2023-02-12

Avantages

I love how it is user-friendly and intuitive, making it easy for me to manage my finances without having an extensive background in accounting. Also, I can access my financial information from anywhere, at any time, as long as there is an internet connection.

Inconvénients

There is nothing I liked least about QBOA.

Alternatives envisagées 

FreshBooks

Pourquoi passer à QuickBooks Online Advanced

Because Quickbooks Online Advance offers a wide range of features, including invoicing, expense tracking, and reporting, allowing me to manage all aspects of my company's finances in one place.
Brandon
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

TMG QB Online Review

Publié le 2022-12-02

The product is easy to use and comprehensive for how we use it.

The product is easy to use and comprehensive for how we use it.

Avantages

I like the integration options available through the web version vs. the desktop version. We have been able to provide advanced reporting utilizing these features.

Inconvénients

I wish the Advanced version had the backup feature included and wouldn't require the large additional fee to include this feature. I also wish the budgeting tool was included in the basic version and didn't require a higher level option since budgeting should be done at the basic level for any small business. I also wish the integration to Power Bi was no longer in beta so that functionality can be fully utilized.

Ross
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Software

Publié le 2022-10-18

Overall my experience has been good, a few times either myself or another user has made a mistake...

Overall my experience has been good, a few times either myself or another user has made a mistake but with the help of online and phone support we got the issue fixed in a timely manner.

Avantages

Overall the software is easy to use and robust New features have a learning curve as with most things, the online help with this is good.

Inconvénients

The price can be daunting for smaller businesses or even individuals

Alternatives envisagées 

Xero

Pourquoi passer à QuickBooks Online Advanced

Recommendation from a friend who uses the lower tier package, but thought the higher tier package would be a good fit for us.