Qualio - Avis

Simple but complex at the same time, great features.

Docuemnt formatting could be improve, but very good currently.

I like the version control of documents and that minor changes can be made without sending the document for re-training. Customer service is exceptional with issue and queries being addressed as soon as possible.

The 'compare against' function is not very useful as often it highlights entire sections of text instead of the specific changes. It also shows code when changes are made to tables or images.
The inability to revision control templates directly.
If templates update, changes within sections have to be applied manually to documents in draft.

It is the best document management system which consist of whatever things you required with respect to ISO standards and as well as the company standards. It can be configurable. Best interface, controlled documentation, easy to use and to show external parties.

There are no such thing that i dislike, but some sort of feature incorporation while releasing a patch or full release can be taken as feedback from current users so that the new feature or full release can contains the things which are mostly required by the end users.

*Customer Service
*Ease of initial installation
*Sandbox feature

*Suppliers module
*Improvement suggestions not always acted up efficiently

I like that it is easy to use and understand. The training documents and virtual assistance has been extremely useful in teaching new staff how to use the program.

The formatting capability of documents and information contained in events.

Ease of use. Compliance with FDA, CE, and TGA requirements for QMS.

Nothing. The team really listens and implements changes requested by the customer.

I like that it is really easy to navigate and help centre works great, it really helps in every step of the way.

I don’t like the fact that it’s less flexible and with terms of document control and user permissions.

A system that is user friendly, easy to set-up and meets all requirements of ISO 13485

documents structure (hierarchy) not visible, impossible to copy events configuration from Sandbox into PROD

Qualio provides a seamless transition from the first inquiry to the product handover. Qualio is easy to use and implement which was the most important thing when selecting a system to use at my company. I needed to ensure that employees are comfortable using a system and focusing on creating documentation and other items and not worrying about how to use the software.

As with any system there are always features that you wish existed. However, Qualio does a great job at accepting ideas and implementing them over time.

I have not been using it long and have not been able to use all of its features, but so far I have not had any major problems with it. It is good to know what changes have been made. We will be using it for training in the future and would appreciate your dedication and cooperation when needed.

Change control is better for us and your support.

Easy to update changes to the event forms

Audit trail and compliance risk as cannot view comments and detailed trail of an activity.

Qualio is the first cloud-based QMS I've used and it was relatively easy to learn due to its no frills UI. Their platform is updated from time to time which improves the experience (for example, document editing and reviewing has been improved over the past couple years).

Perhaps out of scope, but Qualio would be great if it could be linked to some form of inventory management system. For example, in quality events sometimes specific materials need to be identified and currently there is a lot of double-entry in our system (Qualio, then in another spreadsheet or software). Also, there are some minor inconveniences that continue to exist, such as links that go to a superceded document. Perhaps there could be a feature which allows for smart linking to a specific version vs. most current version.

I think Qualio is a good tool to improve the training of the company's staff.

I think Qualio could be more visually appealing.

Qualio is extremely easy to use, with a streamlined interface that ancitipates the user's needs. In doing this, it streamlines the time required to create, edit, and access documentation in a secure way, and does not require a large amount of training or time to get used to.

Small cosmetic and quality of life improvements are needed in specific areas, yet they are the exception to the rule in most cases and do not seriously impact the system's value.

flexible, able to customize as per company's requirments.

document editable format is still have some limit function

It documented all the changes and updates.

Can't run report or easy access to report even though the data are in Qualio. Will be great if user can run a table report and export the information into excel sheet.

The features I like the best is ease of use.

In my opinion, there are no cons in using Qualio

I like the simplicity of the software, and the ease of configuration for the user. If a new document type is needed, it's literally just a few clicks away. I like the intuitive navigation and the ease of adoption by the end users.

At this time, the only place I can fault Qualio is in the data reporting capabilities. Running basics like how many open/closed NCRs or how many SOPs approved is fine, but without more capability built out, or an external API (like a BI report or crystal intelligence tool), I can't get to more data within records. I do know they are working on this however, and generally at the start up level, you're not yet in need of super detailed reporting within your QMS yet anyway. The basics they provide will more than get you off the ground!

After the initial 'new interface' confusion which is normal for a new application, the product is actually very easy to use

Can't use existing documents as a template for new documents

The workflows are very intuitive and with basic training a new user can navigate very easily.

There is huge potential within Qualio to add on things like calibration management or Internal audits management. So it would be great to see additional modules / use cases added.

The ability to integrate with other systems is not very visible.