---
description: Logiciels de gestion des plaintes gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels de gestion des plaintes - Meilleurs logiciels et outils gratuits | GetApp Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion des plaintes gratuits](https://fr.getapp.ca/directory/841/complaint-management/software)

# Logiciels de gestion des plaintes

Canonical: https://fr.getapp.ca/directory/841/complaint-management/software

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## Produits

1. [Freshservice](https://fr.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews) — Centre de service IT conforme à l'ITIL
2. [Zoho Desk](https://fr.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2211 reviews) — Le premier logiciel helpdesk sensible au contexte du secteur d'activité
3. [QT9 QMS](https://fr.getapp.ca/software/105047/qt9-quality-management) — 4.8/5 (117 reviews) — Une solution de gestion de la qualité facile à utiliser et adaptable.
4. [InvGate Service Management](https://fr.getapp.ca/software/101213/service-desk) — 4.6/5 (108 reviews) — Logiciel de centre de service informatique
5. [Freshdesk](https://fr.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) — Logiciel d'assistance à la clientèle
6. [Avochato](https://fr.getapp.ca/software/108663/avochato) — 4.7/5 (135 reviews) — Messagerie SMS pour les ventes, l'assistance et équipes opérationnelles
7. [HelpDesk](https://fr.getapp.ca/software/116767/helpdesk) — 4.6/5 (180 reviews) — Logiciel de cas d'assistance pour un support client simplifié
8. [Zendesk Suite](https://fr.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) — Le support client rapide et efficace
9. [LiveAgent](https://fr.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) — Un excellent service client commence avec le meilleur logiciel d'assistance
10. [Bitrix24](https://fr.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 est destiné aux PME et aux grandes entreprises. Le produit convient également aux équipes distantes qui veulent rester en contact et collaborer efficacement.
11. [Salesforce Service Cloud](https://fr.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) — Offrez un service client d'excellence
12. [JIRA Service Management](https://fr.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews) — Un centre de service extrêmement simple construit sur Jira.
13. [Apptivo](https://fr.getapp.ca/software/2046686/apptivo) — 4.4/5 (708 reviews) — CRM pour la gestion des comptes clients
14. [Tidio](https://fr.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) — Communicateur pour les entreprises avec chat en direct, messagerie et e-mail en un seul endroit.
15. [CXone Mpower](https://fr.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Logiciel Cloud Contact Center
16. [Smartsupp live chat](https://fr.getapp.ca/software/101363/smartsupp-live-chat) — 4.6/5 (343 reviews) — Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
17. [Vtiger CRM](https://fr.getapp.ca/software/10283/vtiger-crm) — 4.3/5 (336 reviews) — CRM tout-en-un pour les petites entreprises
18. [Front](https://fr.getapp.ca/software/102177/front) — 4.5/5 (286 reviews) — Logiciel de messagerie et boîte de réception partagée pour les équipes
19. [XM for Customer Experience](https://fr.getapp.ca/software/130147/customer-frontlines) — 4.6/5 (255 reviews) — Plateforme de gestion de l'expérience client
20. [SAP Customer Experience](https://fr.getapp.ca/software/90379/sap-crm) — 4.3/5 (245 reviews) — Logiciel de CRM pour les grandes entreprises
21. [LogMeIn Resolve](https://fr.getapp.ca/software/2055969/goto-resolve) — 4.4/5 (214 reviews) — Logiciel d'assistance informatique tout-en-un
22. [Issuetrak](https://fr.getapp.ca/software/101433/issuetrak) — 4.6/5 (205 reviews) — Logiciel de suivi des problèmes pour le service d'assistance et le service client
23. [Vivantio](https://fr.getapp.ca/software/91516/vivantio) — 4.3/5 (178 reviews) — Logiciel pour centres de services fiable, crédible et souple
24. [Missive](https://fr.getapp.ca/software/2057204/missive) — 4.9/5 (147 reviews) — Boîte de réception collaborative pour les équipes
25. [Hiver](https://fr.getapp.ca/software/20502/hiver) — 4.7/5 (146 reviews) — Gérez le support client et les leads commerciaux directement depuis Gmail.

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## Catégories connexes

- [Logiciels de gestion des cas d'assistance](https://fr.getapp.ca/directory/3479/it-ticketing-systems/software)
- [Logiciels de chat (clavardage)](https://fr.getapp.ca/directory/561/live-chat/software)
- [Outils de relation client](https://fr.getapp.ca/directory/650/customer-engagement/software)
- [Logiciels de gestion des services d'assistance](https://fr.getapp.ca/directory/580/issue-tracking/software)
- [Logiciels CCM (Customer Communications Management)](https://fr.getapp.ca/directory/1139/customer-communications-management/software)

## Liens

- [Afficher sur GetApp](https://fr.getapp.ca/directory/841/complaint-management/software)
- [Toutes les catégories](https://fr.getapp.ca/directory)

-----

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