---
description: Logiciels CEM (Customer Experience Software) gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels CEM (Customer Experience Software) - Meilleurs logiciels et outils gratuits | GetApp Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software) gratuits](https://fr.getapp.ca/directory/601/customer-experience/software)

# Logiciels CEM (Customer Experience Software)

Canonical: https://fr.getapp.ca/directory/601/customer-experience/software

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## Produits

1. [Zoho CRM Plus](https://fr.getapp.ca/software/113643/zoho-crmplus) — 4.4/5 (71 reviews) — Engagement client de bout en bout avec dix applications CRM intégrées
2. [Zoho Desk](https://fr.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2212 reviews) — Le premier logiciel helpdesk sensible au contexte du secteur d'activité
3. [Zoho CRM](https://fr.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6973 reviews) — Logiciel CRM web et mobile intégrable
4. [Freshdesk](https://fr.getapp.ca/software/10317/freshdesk) — 4.5/5 (3425 reviews) — Logiciel d'assistance à la clientèle
5. [Fin](https://fr.getapp.ca/software/2082142/fin) — 4.6/5 (14 reviews) — Agent cloud optimisé par IA pour le service client
6. [livepro](https://fr.getapp.ca/software/122747/livepro) — 4.8/5 (182 reviews) — Système de gestion des connaissances
7. [Marvin](https://fr.getapp.ca/software/2059011/marvin-1) — 4.8/5 (12 reviews) — La plateforme d’informations client pour les équipes modernes.
8. [Survicate](https://fr.getapp.ca/software/101401/survicate) — 4.6/5 (99 reviews) — Le moyen le plus rapide de recueillir les opinions des clients
9. [Zendesk Suite](https://fr.getapp.ca/software/9448/zendesk) — 4.4/5 (4079 reviews) — Le support client rapide et efficace
10. [Hootsuite](https://fr.getapp.ca/software/20432/hootsuite) — 4.4/5 (3796 reviews) — Le leader mondial de la gestion des médias sociaux
11. [Pipedrive](https://fr.getapp.ca/software/90507/pipedrive) — 4.5/5 (3050 reviews) — Avec Pipedrive CRM tool plus rien n’arrête les vendeurs
12. [LiveAgent](https://fr.getapp.ca/software/91301/liveagent) — 4.7/5 (1781 reviews) — Un excellent service client commence avec le meilleur logiciel d'assistance
13. [LiveChat](https://fr.getapp.ca/software/8385/livechat) — 4.6/5 (1723 reviews) — Logiciel de service client Premium pour le chat en direct et bureau d'aide
14. [Trustpilot](https://fr.getapp.ca/software/113149/trustpilot) — 4.5/5 (1204 reviews) — Plateforme de gestion des avis clients pour les entreprises en ligne
15. [Intercom](https://fr.getapp.ca/software/91379/intercom) — 4.5/5 (1133 reviews) — Plateforme de messagerie client pour les ventes, le marketing et l'assistance
16. [Bitrix24](https://fr.getapp.ca/software/90602/bitrix24) — 4.2/5 (990 reviews) — Bitrix24 est destiné aux PME et aux grandes entreprises. Le produit convient également aux équipes distantes qui veulent rester en contact et collaborer efficacement.
17. [Typeform](https://fr.getapp.ca/software/91581/typeform) — 4.7/5 (964 reviews) — Faites de la collecte de données une expérience avec des formulaires personnalisés.
18. [Sogolytics](https://fr.getapp.ca/software/108133/sogosurvey) — 4.7/5 (730 reviews) — Plateforme de création d'enquêtes, de sondages et de questionnaires en ligne
19. [Birdeye](https://fr.getapp.ca/software/112535/birdeye) — 4.7/5 (704 reviews) — Gestion de la réputation en ligne
20. [Lime Connect](https://fr.getapp.ca/software/90636/userlike-live-chat) — 4.6/5 (647 reviews) — Aidez vos clients quand c'est important, où c'est important.
21. [Sprout Social](https://fr.getapp.ca/software/20453/sprout-social) — 4.4/5 (606 reviews) — Logiciel de gestion des réseaux sociaux pour les entreprises
22. [Tidio](https://fr.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) — Communicateur pour les entreprises avec chat en direct, messagerie et e-mail en un seul endroit.
23. [NiCE CXone](https://fr.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Logiciel Cloud Contact Center
24. [Survio](https://fr.getapp.ca/software/110583/survio) — 4.5/5 (571 reviews) — Un outil de création d'enquêtes pour recueillir les retours d'opinion des clients et des employés
25. [Hotjar](https://fr.getapp.ca/software/101789/hotjar) — 4.6/5 (540 reviews) — Obtenez des informations et des retours grâce à l'analytique mobile et de site web.

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## Catégories connexes

- [Logiciels de chat (clavardage)](https://fr.getapp.ca/directory/561/live-chat/software)
- [Outils de sondage](https://fr.getapp.ca/directory/234/survey/software)
- [Outils de satisfaction client](https://fr.getapp.ca/directory/1029/customer-satisfaction/software)
- [Logiciels de NPS](https://fr.getapp.ca/directory/1963/nps/software)
- [Outils de relation client](https://fr.getapp.ca/directory/650/customer-engagement/software)

## Liens

- [Afficher sur GetApp](https://fr.getapp.ca/directory/601/customer-experience/software)
- [Toutes les catégories](https://fr.getapp.ca/directory)

-----

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