---
description: Logiciels CEM (Customer Experience Software) gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels CEM (Customer Experience Software) - Meilleurs logiciels et outils gratuits | GetApp Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software) gratuits](https://fr.getapp.ca/directory/601/customer-experience/software)

# Logiciels CEM (Customer Experience Software)

Canonical: https://fr.getapp.ca/directory/601/customer-experience/software

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## Produits

1. [Zoho CRM](https://fr.getapp.ca/software/9908/zoho-crm) — 4.3/5 (7003 reviews) — Logiciel CRM web et mobile intégrable
2. [livepro](https://fr.getapp.ca/software/122747/livepro) — 4.8/5 (182 reviews) — Système de gestion des connaissances
3. [Marvin](https://fr.getapp.ca/software/2059011/marvin-1) — 4.8/5 (13 reviews) — La plateforme d’informations client pour les équipes modernes.
4. [Zendesk Suite](https://fr.getapp.ca/software/9448/zendesk) — 4.4/5 (4094 reviews) — Le support client rapide et efficace
5. [Hootsuite](https://fr.getapp.ca/software/20432/hootsuite) — 4.4/5 (3803 reviews) — Le leader mondial de la gestion des médias sociaux
6. [Freshdesk](https://fr.getapp.ca/software/10317/freshdesk) — 4.5/5 (3486 reviews) — Logiciel d'assistance à la clientèle
7. [Pipedrive](https://fr.getapp.ca/software/90507/pipedrive) — 4.5/5 (3062 reviews) — Avec Pipedrive CRM tool plus rien n’arrête les vendeurs
8. [Zoho Desk](https://fr.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Le premier logiciel helpdesk sensible au contexte du secteur d'activité
9. [LiveAgent](https://fr.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews) — Un excellent service client commence avec le meilleur logiciel d'assistance
10. [LiveChat](https://fr.getapp.ca/software/8385/livechat) — 4.6/5 (1728 reviews) — Logiciel de service client Premium pour le chat en direct et bureau d'aide
11. [Trustpilot](https://fr.getapp.ca/software/113149/trustpilot) — 4.5/5 (1207 reviews) — Plateforme de gestion des avis clients pour les entreprises en ligne
12. [Bitrix24](https://fr.getapp.ca/software/90602/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 est destiné aux PME et aux grandes entreprises. Le produit convient également aux équipes distantes qui veulent rester en contact et collaborer efficacement.
13. [Typeform](https://fr.getapp.ca/software/91581/typeform) — 4.7/5 (982 reviews) — Faites de la collecte de données une expérience avec des formulaires personnalisés.
14. [Sogolytics](https://fr.getapp.ca/software/108133/sogosurvey) — 4.7/5 (729 reviews) — Plateforme de création d'enquêtes, de sondages et de questionnaires en ligne
15. [Birdeye](https://fr.getapp.ca/software/112535/birdeye) — 4.7/5 (707 reviews) — Gestion de la réputation en ligne
16. [Lime Connect](https://fr.getapp.ca/software/90636/userlike-live-chat) — 4.6/5 (649 reviews) — Aidez vos clients quand c'est important, où c'est important.
17. [Sprout Social](https://fr.getapp.ca/software/20453/sprout-social) — 4.4/5 (609 reviews) — Logiciel de gestion des réseaux sociaux pour les entreprises
18. [Tidio](https://fr.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) — Communicateur pour les entreprises avec chat en direct, messagerie et e-mail en un seul endroit.
19. [NiCE CXone](https://fr.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) — Logiciel Cloud Contact Center
20. [Survio](https://fr.getapp.ca/software/110583/survio) — 4.5/5 (571 reviews) — Un outil de création d'enquêtes pour recueillir les retours d'opinion des clients et des employés
21. [Hotjar](https://fr.getapp.ca/software/101789/hotjar) — 4.6/5 (545 reviews) — Obtenez des informations et des retours grâce à l'analytique mobile et de site web.
22. [Thryv](https://fr.getapp.ca/software/113901/thryv) — 4.2/5 (538 reviews) — Logiciel de gestion tout-en-un conçu pour les petites entreprises
23. [Twilio](https://fr.getapp.ca/software/90610/twilio-communications-platform) — 4.4/5 (513 reviews) — Apporte des fonctions vocales et de messagerie à vos applications web et mobiles.
24. [Zoho Survey](https://fr.getapp.ca/software/91188/zoho-survey) — 4.6/5 (456 reviews) — Tous les types d'enquêtes, plus simples et plus puissantes.
25. [Alchemer](https://fr.getapp.ca/software/9664/alchemer) — 4.5/5 (393 reviews) — Prenez des décisions plus intelligentes avec la meilleure plateforme d'enquête au monde.

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## Catégories connexes

- [Plateformes de service client](https://fr.getapp.ca/directory/231/customer-service/software)
- [Outils de satisfaction client](https://fr.getapp.ca/directory/1029/customer-satisfaction/software)
- [Logiciels CRM](https://fr.getapp.ca/directory/562/customer-support/software)
- [Logiciels de support informatique](https://fr.getapp.ca/directory/287/help-desk-ticketing/software)
- [Logiciels CCM (Customer Communications Management)](https://fr.getapp.ca/directory/1139/customer-communications-management/software)

## Liens

- [Afficher sur GetApp](https://fr.getapp.ca/directory/601/customer-experience/software)
- [Toutes les catégories](https://fr.getapp.ca/directory)

-----

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