---
description: Logiciels d'assurance qualité pour centre de contact gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels d'assurance qualité pour centre de contact - Meilleurs logiciels et outils gratuits | GetApp Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'assurance qualité pour centre de contact gratuits](https://fr.getapp.ca/directory/3834/contact-center-quality-assurance/software)

# Logiciels d'assurance qualité pour centre de contact

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## Produits

1. [Zoho Desk](https://fr.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Le premier logiciel helpdesk sensible au contexte du secteur d'activité
2. [LiveAgent](https://fr.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews) — Un excellent service client commence avec le meilleur logiciel d'assistance
3. [RingEX](https://fr.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) — Système téléphonique pour entreprise basé sur le cloud pour les employés utilisant des appareils BYOD
4. [Salesforce Service Cloud](https://fr.getapp.ca/software/91754/salesforce) — 4.5/5 (832 reviews) — Offrez un service client d'excellence
5. [Talkdesk](https://fr.getapp.ca/software/100659/talkdesk) — 4.5/5 (734 reviews) — C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
6. [GoTo Connect](https://fr.getapp.ca/software/103797/GoTo-Connect) — 4.5/5 (671 reviews) — Communications professionnelles tout-en-un dans le cloud.
7. [NiCE CXone](https://fr.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) — Logiciel Cloud Contact Center
8. [CloudTalk](https://fr.getapp.ca/software/114835/cloudtalk) — 4.4/5 (271 reviews) — Logiciel cloud pour call centers conçu pour les équipes de vente et d'assistance
9. [XM for Customer Experience](https://fr.getapp.ca/software/130147/customer-frontlines) — 4.6/5 (255 reviews) — Plateforme de gestion de l'expérience client
10. [Insightful](https://fr.getapp.ca/software/101651/Insightful) — 4.8/5 (253 reviews) — Logiciel de surveillance des salariés et application de gestion du temps
11. [JustCall](https://fr.getapp.ca/software/2047760/justcall) — 4.1/5 (225 reviews) — Logiciel de sondage par SMS pour les secteurs de la santé et de l'e-commerce
12. [Bright Pattern](https://fr.getapp.ca/software/91164/bright-pattern) — 4.8/5 (104 reviews) — Logiciel de call center multicanal sur le cloud
13. [Amazon Connect](https://fr.getapp.ca/software/2057092/amazon-connect) — 4.5/5 (96 reviews) — Solution de centre d'appels omnicanal évolutive
14. [Zingtree](https://fr.getapp.ca/software/103425/zingtree) — 4.4/5 (95 reviews) — Construisez votre propre dépanneur de type question-réponse
15. [eDesk](https://fr.getapp.ca/software/102115/xsellco-helpdesk) — 4.4/5 (71 reviews) — Le seule helpdesk intégré pour eCommerce no. 1
16. [Froged](https://fr.getapp.ca/software/2050795/froged) — 4.5/5 (56 reviews) — Logiciel d'engagement client
17. [Call Center Studio](https://fr.getapp.ca/software/2037283/alotech) — 4.5/5 (47 reviews) — Logiciel cloud de gestion de call center
18. [ScorebuddyCX](https://fr.getapp.ca/software/91775/scorebuddy) — 4.5/5 (43 reviews) — Logiciel d'assurance qualité pour la notation (appels/e-mails/chats/réseaux sociaux)
19. [Freshcaller](https://fr.getapp.ca/software/108817/freshcaller) — 4.0/5 (35 reviews) — Call center sur le cloud pour le support client et les ventes
20. [Zendesk QA](https://fr.getapp.ca/software/2047802/klaus) — 4.9/5 (24 reviews) — Plateforme de gestion de la qualité et du support client
21. [Zendesk Explore](https://fr.getapp.ca/software/8201/bime) — 4.2/5 (23 reviews) — Business Intelligence as a Service
22. [Natterbox](https://fr.getapp.ca/software/102375/natterbox) — 4.1/5 (22 reviews) — Système téléphonique général 100 % natif dans Salesforce CRM
23. [Invoca](https://fr.getapp.ca/software/101915/invoca) — 4.5/5 (20 reviews) — Logiciel d'analyse et de suivi des appels
24. [Dixa](https://fr.getapp.ca/software/107757/dixa) — 4.3/5 (20 reviews) — Plateforme de service client tout-en-un
25. [EvaluAgent](https://fr.getapp.ca/software/2039907/evaluagent) — 4.7/5 (20 reviews) — Solution d'assurance qualité pour le service client et les ventes

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## Catégories connexes

- [Plateformes de service client](https://fr.getapp.ca/directory/231/customer-service/software)
- [Systèmes téléphoniques](https://fr.getapp.ca/directory/294/telephony/software)
- [Logiciels pour centre d'appel](https://fr.getapp.ca/directory/275/call-center/software)
- [Logiciels CRM](https://fr.getapp.ca/directory/562/customer-support/software)
- [Logiciels CEM (Customer Experience Software)](https://fr.getapp.ca/directory/601/customer-experience/software)

## Liens

- [Afficher sur GetApp](https://fr.getapp.ca/directory/3834/contact-center-quality-assurance/software)
- [Toutes les catégories](https://fr.getapp.ca/directory)

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