---
description: Logiciels de gestion du personnel pour call center - Découvrez les meilleurs outils. Comparez les fonctionnalités, les avis des utilisateurs, les prix, les types de licences et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels de gestion du personnel pour call center - Meilleurs outils et prix | GetApp Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion du personnel pour call center](https://fr.getapp.ca/directory/3707/call-center-workforce-management/software)

# Logiciels de gestion du personnel pour call center

Canonical: https://fr.getapp.ca/directory/3707/call-center-workforce-management/software

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Suivant: [Page suivante](https://fr.getapp.ca/directory/3707/call-center-workforce-management/software?page=2)

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## Produits

1. [Dynamics 365](https://fr.getapp.ca/software/90844/dynamics-365) — 4.4/5 (5849 reviews) — Logiciel ERP
2. [Salesforce Service Cloud](https://fr.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (828 reviews) — Offrez un service client d'excellence
3. [Talkdesk](https://fr.getapp.ca/software/100659/talkdesk) — 4.5/5 (733 reviews) — C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
4. [NiCE CXone](https://fr.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Logiciel Cloud Contact Center
5. [Five9](https://fr.getapp.ca/software/91276/five9) — 4.2/5 (484 reviews) — Logiciel cloud pour centre d'appels et call center
6. [Genesys Cloud CX](https://fr.getapp.ca/software/104597/genesys-cloud) — 4.3/5 (268 reviews) — Centre de contact omnicanal dans le Cloud
7. [Calabrio ONE](https://fr.getapp.ca/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) — Un logiciel complet de gestion des performances pour les centres d'appels
8. [RingCX](https://fr.getapp.ca/software/105435/ringcentral-contact-centre) — 4.2/5 (259 reviews) — Il s'agit la solution collaborative de call center du secteur.
9. [Aspect Workforce](https://fr.getapp.ca/software/106735/aspect-eq-workforce-management) — 4.2/5 (251 reviews) — Gestion des effectifs sur site, hébergée ou dans le cloud
10. [Insightful](https://fr.getapp.ca/software/101651/workpuls) — 4.8/5 (250 reviews) — Logiciel de surveillance des salariés et application de gestion du temps
11. [JustCall](https://fr.getapp.ca/software/2047760/justcall) — 4.1/5 (225 reviews) — Logiciel de sondage par SMS pour les secteurs de la santé et de l'e-commerce
12. [Playvox](https://fr.getapp.ca/software/108425/playvox) — 4.8/5 (109 reviews) — Logiciel d'assurance qualité pour les équipes du service client.
13. [ZIWO](https://fr.getapp.ca/software/131291/ziwo) — 4.6/5 (109 reviews) — Outil de centre d'appels basé sur API avec agents virtuels et réels.
14. [Sprinklr](https://fr.getapp.ca/software/100180/sprinklr) — 4.3/5 (91 reviews) — Gestion des réseaux sociaux, analyse sociale et planification stratégique
15. [Assembled](https://fr.getapp.ca/software/2058183/assembled) — 4.7/5 (85 reviews) — Une plateforme de gestion du personnel
16. [Modjo](https://fr.getapp.ca/software/2047976/modjo) — 4.7/5 (60 reviews) — Un logiciel d'intelligence conversationnelle pour les équipes commerciales.
17. [TCN](https://fr.getapp.ca/software/115551/tcn) — 4.5/5 (57 reviews) — Une solution cloud pour call center.
18. [Sharpen](https://fr.getapp.ca/software/101875/voice) — 4.4/5 (48 reviews) — Plateforme de centre d'appels dans le cloud
19. [8x8 Contact Center](https://fr.getapp.ca/software/107107/contactnow) — 4.3/5 (47 reviews) — Solution de centre d'appels
20. [Call Center Studio](https://fr.getapp.ca/software/2037283/call-center-studio) — 4.5/5 (47 reviews) — Logiciel cloud de gestion de call center
21. [BroadVoice Cloud PBX](https://fr.getapp.ca/software/103377/broadvoice-cloud-pbx) — 4.4/5 (30 reviews) — Solution PBX cloud pour les PME
22. [Ytel](https://fr.getapp.ca/software/104729/x5-cloud-contact-center) — 3.9/5 (26 reviews) — Logiciel de centre d'appels sortants primé (assistance 24h/24, 7j/7 aux États-Unis)
23. [RingCentral Engage Voice](https://fr.getapp.ca/software/121023/ringcentral-engage-voice) — 4.5/5 (23 reviews) — Logiciel de centre d'appels sortants pour les entreprises de toutes tailles
24. [Contact Center as a Service (CCaaS)](https://fr.getapp.ca/software/2059944/call-center) — 4.0/5 (21 reviews) — Logiciel de gestion des communications unifiées pour les centres d'appels
25. [Workforce Optimization (WFO)](https://fr.getapp.ca/software/101581/monet-live-wfo) — 4.4/5 (19 reviews) — Gestion des effectifs et optimisation pour les centres d'appels

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## Catégories connexes

- [Logiciels d'enregistrement des appels](https://fr.getapp.ca/directory/935/call-recording/software)
- [Logiciels pour centre d'appel](https://fr.getapp.ca/directory/275/call-center/software)
- [Plateformes de service client](https://fr.getapp.ca/directory/231/customer-service/software)
- [Logiciels d'assurance qualité pour centre de contact](https://fr.getapp.ca/directory/3834/contact-center-quality-assurance/software)
- [Logiciels de contact client](https://fr.getapp.ca/directory/593/contact-center/software)

## Liens

- [Afficher sur GetApp](https://fr.getapp.ca/directory/3707/call-center-workforce-management/software)
- [Toutes les catégories](https://fr.getapp.ca/directory)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.getapp.de/directory/3707/call-center-workforce-management/software> |
| de-AT | <https://www.getapp.at/directory/3707/call-center-workforce-management/software> |
| en | <https://www.getapp.com/all-software/call-center-workforce-management/> |
| en-AE | <https://www.getapp.ae/directory/3707/call-center-workforce-management/software> |
| en-AU | <https://www.getapp.com.au/directory/3707/call-center-workforce-management/software> |
| en-CA | <https://www.getapp.ca/directory/3707/call-center-workforce-management/software> |
| en-GB | <https://www.getapp.co.uk/directory/3707/call-center-workforce-management/software> |
| en-IE | <https://www.getapp.ie/directory/3707/call-center-workforce-management/software> |
| en-NZ | <https://www.getapp.co.nz/directory/3707/call-center-workforce-management/software> |
| en-SG | <https://www.getapp.sg/directory/3707/call-center-workforce-management/software> |
| en-ZA | <https://www.getapp.za.com/directory/3707/call-center-workforce-management/software> |
| es | <https://www.getapp.es/directory/3707/call-center-workforce-management/software> |
| es-CL | <https://www.getapp.cl/directory/3707/call-center-workforce-management/software> |
| es-CO | <https://www.getapp.com.co/directory/3707/call-center-workforce-management/software> |
| es-MX | <https://www.getapp.com.mx/directory/3707/call-center-workforce-management/software> |
| fr | <https://www.getapp.fr/directory/3707/call-center-workforce-management/software> |
| fr-BE | <https://fr.getapp.be/directory/3707/call-center-workforce-management/software> |
| fr-CA | <https://fr.getapp.ca/directory/3707/call-center-workforce-management/software> |
| nl | <https://www.getapp.nl/directory/3707/call-center-workforce-management/software> |
| nl-BE | <https://www.getapp.be/directory/3707/call-center-workforce-management/software> |
| pt | <https://www.getapp.com.br/directory/3707/call-center-workforce-management/software> |
| pt-PT | <https://www.getapp.pt/directory/3707/call-center-workforce-management/software> |

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