---
description: Outils ITSM (Information Technology Service Management) gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Outils ITSM (Information Technology Service Management) - Meilleurs logiciels et outils gratuits | GetApp Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils ITSM (Information Technology Service Management) gratuits](https://fr.getapp.ca/directory/292/it-service-management-itsm/software)

# Outils ITSM (Information Technology Service Management)

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## Produits

1. [NinjaOne](https://fr.getapp.ca/software/108129/ninjarmm) — 4.7/5 (288 reviews) — Automatisez les tâches IT les plus complexes avec NinjaOne
2. [InvGate Service Management](https://fr.getapp.ca/software/101213/service-desk) — 4.6/5 (108 reviews) — Logiciel de centre de service informatique
3. [Freshservice](https://fr.getapp.ca/software/91351/freshservice) — 4.5/5 (714 reviews) — Centre de service IT conforme à l'ITIL
4. [SysAid](https://fr.getapp.ca/software/90863/sysaid) — 4.5/5 (519 reviews) — Logiciel de support client et gestion IT
5. [Xurrent](https://fr.getapp.ca/software/10366/itrp) — 4.7/5 (27 reviews) — SIAM et ITSM pour les organisations multinationales
6. [TeamViewer ONE](https://fr.getapp.ca/software/90948/teamviewer) — 4.6/5 (11626 reviews) — Assistance à distance, accès à distance et logiciel de gestion de réunions à distance.
7. [Zendesk Suite](https://fr.getapp.ca/software/9448/zendesk) — 4.4/5 (4079 reviews) — Le support client rapide et efficace
8. [Freshdesk](https://fr.getapp.ca/software/10317/freshdesk) — 4.5/5 (3425 reviews) — Logiciel d'assistance à la clientèle
9. [ManageEngine Endpoint Central](https://fr.getapp.ca/software/103857/manageengine-desktop-central) — 4.6/5 (1645 reviews) — Logiciel de gestion des correctifs et des appareils mobiles et de bureau
10. [EZO](https://fr.getapp.ca/software/103331/ezofficeinventory) — 4.6/5 (1543 reviews) — Logiciel de suivi et de maintenance des biens
11. [Zoho Assist](https://fr.getapp.ca/software/9913/zoho-assist) — 4.7/5 (1406 reviews) — Assistance à distance instantanée. Accès à distance sans surveillance.
12. [GitLab](https://fr.getapp.ca/software/112635/gitlab) — 4.6/5 (1219 reviews) — Gestion complète du cycle de vie de DevOps
13. [Salesforce Service Cloud](https://fr.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) — Offrez un service client d'excellence
14. [JIRA Service Management](https://fr.getapp.ca/software/91811/jira-service-management) — 4.5/5 (770 reviews) — Un centre de service extrêmement simple construit sur Jira.
15. [SolarWinds Service Desk](https://fr.getapp.ca/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) — Logiciel de centre de services informatique et de gestion d'actifs
16. [Atera](https://fr.getapp.ca/software/102017/atera) — 4.5/5 (448 reviews) — La meilleure solution RMM tout-en-un pour les MSP et les services IT
17. [Supremo Remote Desktop](https://fr.getapp.ca/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) — Solution d'assistance à distance et de gestion des postes de travail
18. [FixMe.IT](https://fr.getapp.ca/software/2336/fixme-it) — 4.8/5 (389 reviews) — Un logiciel d'assistance à distance toujours opératif
19. [ServiceNow](https://fr.getapp.ca/software/9156/servicenow) — 4.5/5 (348 reviews) — Solutions cloud pour les services informatiques d'entreprise
20. [Pulseway](https://fr.getapp.ca/software/101507/pulseway) — 4.7/5 (310 reviews) — Gestion IT
21. [Yonyx](https://fr.getapp.ca/software/91207/agi-self-service) — 4.7/5 (258 reviews) — Guides interactifs pour le service client pilotés par l'arbre de décision
22. [N-central](https://fr.getapp.ca/software/1999255/solarwinds-n-central) — 4.2/5 (253 reviews) — Un logiciel RMM (Remote Monitoring and Management) installé et hébergé pour les MSP (Managed Services Provider)
23. [ManageEngine ServiceDesk Plus](https://fr.getapp.ca/software/20521/manageengine-service-desk-plus) — 4.4/5 (231 reviews) — Logiciel helpdesk - cloud et sur site
24. [Tempo Timesheets](https://fr.getapp.ca/software/120439/tempo) — 4.3/5 (223 reviews) — Logiciel de gestion du temps pour Jira
25. [PagerDuty](https://fr.getapp.ca/software/91574/pagerduty) — 4.6/5 (219 reviews) — Logiciel de gestion des incidents et de performance des opérations

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## Catégories connexes

- [Logiciels de gestion des ressources informatiques](https://fr.getapp.ca/directory/325/it-asset-management/software)
- [Logiciels de gestion des cas d'assistance](https://fr.getapp.ca/directory/3479/it-ticketing-systems/software)
- [Logiciels d'infogérance](https://fr.getapp.ca/directory/645/managed-service-providers-msp/software)
- [Solutions de gestion des services informatiques](https://fr.getapp.ca/directory/1049/it-service/software)
- [Logiciels pour centres de services](https://fr.getapp.ca/directory/1249/service-desk/software)

## Liens

- [Afficher sur GetApp](https://fr.getapp.ca/directory/292/it-service-management-itsm/software)
- [Toutes les catégories](https://fr.getapp.ca/directory)

-----

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