---
description: Logiciels de parcours client gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels de parcours client - Meilleurs logiciels et outils gratuits | GetApp Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de parcours client gratuits](https://fr.getapp.ca/directory/1611/customer-journey-mapping-tools/software)

# Logiciels de parcours client

Canonical: https://fr.getapp.ca/directory/1611/customer-journey-mapping-tools/software

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## Produits

1. [Zoho CRM](https://fr.getapp.ca/software/9908/zoho-crm) — 4.3/5 (7003 reviews) — Logiciel CRM web et mobile intégrable
2. [Pipedrive](https://fr.getapp.ca/software/90507/pipedrive) — 4.5/5 (3062 reviews) — Avec Pipedrive CRM tool plus rien n’arrête les vendeurs
3. [Marketo Engage](https://fr.getapp.ca/software/990/marketo-lead-management) — 4.3/5 (716 reviews) — Marketing automation pour les spécialistes du marketing numérique
4. [Hotjar](https://fr.getapp.ca/software/101789/hotjar) — 4.6/5 (545 reviews) — Obtenez des informations et des retours grâce à l'analytique mobile et de site web.
5. [Lucidspark](https://fr.getapp.ca/software/2034855/lucidspark) — 4.7/5 (385 reviews) — Solution de tableau blanc virtuel pour la collaboration d'équipe
6. [Lucky Orange](https://fr.getapp.ca/software/112955/lucky-orange) — 4.7/5 (268 reviews) — Suite tout-en-un d'optimisation de la conversion pour les propriétaires de sites web
7. [Similarweb](https://fr.getapp.ca/software/100382/similarweb-pro) — 4.6/5 (261 reviews) — Analyse des données du trafic des applications et sites web
8. [XM for Customer Experience](https://fr.getapp.ca/software/130147/customer-frontlines) — 4.6/5 (255 reviews) — Plateforme de gestion de l'expérience client
9. [Pendo](https://fr.getapp.ca/software/107315/pendo-platform) — 4.5/5 (238 reviews) — Utilisation du produit et capture de données comportementales
10. [CardBoard](https://fr.getapp.ca/software/113639/cardboard) — 4.2/5 (170 reviews) — Outil collaboratif de cartographie des historiques et parcours utilisateur basé sur le web
11. [Smartlook](https://fr.getapp.ca/software/108697/smartlook) — 4.7/5 (136 reviews) — Suivi des activités des visiteurs pour la gestion de l'expérience client
12. [Mural](https://fr.getapp.ca/software/123863/mural) — 4.5/5 (136 reviews) — Une solution de gestion de l'espace de travail numérique et de la collaboration
13. [Contentsquare](https://fr.getapp.ca/software/133403/contentsquare) — 4.8/5 (124 reviews) — Outil d'expérience d'intelligence numérique pour l'analyse comportementale
14. [SurveySparrow](https://fr.getapp.ca/software/111349/surveysparrow) — 4.4/5 (123 reviews) — Outil de sondage conversationnel.
15. [Mouseflow](https://fr.getapp.ca/software/91246/mouseflow) — 4.7/5 (122 reviews) — Suivi des clics et heat maps de site web en direct
16. [Ortto](https://fr.getapp.ca/software/100396/autopilot) — 4.6/5 (113 reviews) — Logiciel de marketing visuel pour automatiser les déplacements des clients
17. [UXPressia](https://fr.getapp.ca/software/112651/uxpressia) — 4.8/5 (80 reviews) — Créer des cartes de parcours clients, des personas et des cartes d'impact en ligne
18. [Pingdom](https://fr.getapp.ca/software/91419/pingdom) — 4.5/5 (78 reviews) — web monitoring, surveillance de sites web
19. [Segment](https://fr.getapp.ca/software/101273/segment) — 4.7/5 (72 reviews) — Un hub de données client
20. [Fullstory](https://fr.getapp.ca/software/116603/fullstory) — 4.6/5 (67 reviews) — Informations sur les données des pages web pour améliorer l'expérience client
21. [Involve.me](https://fr.getapp.ca/software/2053765/Involve-me) — 4.4/5 (67 reviews) — Générateur de contenu sans code pour les formulaires, les enquêtes, les questionnaires, etc.
22. [Matomo](https://fr.getapp.ca/software/2053481/matomo-analytics) — 4.7/5 (62 reviews) — Reprenez le contrôle avec Matomo.
23. [CleverTap](https://fr.getapp.ca/software/107179/clevertap) — 4.4/5 (59 reviews) — La plateforme de marketing mobile intelligente
24. [MoEngage](https://fr.getapp.ca/software/114947/sherpa) — 4.3/5 (58 reviews) — Engagement client intelligent
25. [Dreamdata](https://fr.getapp.ca/software/131879/dreamdata-io) — 4.8/5 (55 reviews) — Attribution multipoint basée sur les comptes et analyse des recettes

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## Catégories connexes

- [Outils de satisfaction client](https://fr.getapp.ca/directory/1029/customer-satisfaction/software)
- [Logiciels CDP (Customer Data Platform)](https://fr.getapp.ca/directory/1425/customer-data-platform/software)
- [Logiciels CEM (Customer Experience Software)](https://fr.getapp.ca/directory/601/customer-experience/software)
- [Logiciels de marketing automation](https://fr.getapp.ca/directory/308/marketing-automation/software)
- [Logiciels de personnalisation de site web](https://fr.getapp.ca/directory/609/personalization-behavioral-targeting/software)

## Liens

- [Afficher sur GetApp](https://fr.getapp.ca/directory/1611/customer-journey-mapping-tools/software)
- [Toutes les catégories](https://fr.getapp.ca/directory)

-----

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