---
description: Logiciels CCM (Customer Communications Management) gratuits : découvrez les outils les plus demandés. Comparez les fonctionnalités, les avis des utilisateurs, les prix et les démos gratuites.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Logiciels CCM (Customer Communications Management) - Meilleurs logiciels et outils gratuits | GetApp Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels CCM (Customer Communications Management) gratuits](https://fr.getapp.ca/directory/1139/customer-communications-management/software)

# Logiciels CCM (Customer Communications Management)

Canonical: https://fr.getapp.ca/directory/1139/customer-communications-management/software

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Suivant: [Page suivante](https://fr.getapp.ca/directory/1139/customer-communications-management/pricing/free/software?page=2)

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## Produits

1. [Text](https://fr.getapp.ca/software/2082384/Text) — 4.7/5 (32 reviews) — Un service client optimisé par IA sur une plateforme simple
2. [Adobe Experience Manager](https://fr.getapp.ca/software/100919/adobe-experience-manager) — 4.4/5 (156 reviews) — Système de gestion des contenus d'entreprise
3. [Freshdesk](https://fr.getapp.ca/software/10317/freshdesk) — 4.5/5 (3486 reviews) — Logiciel d'assistance à la clientèle
4. [Zoho Desk](https://fr.getapp.ca/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Le premier logiciel helpdesk sensible au contexte du secteur d'activité
5. [Confides](https://fr.getapp.ca/software/2058055/incognitodesk) — 4.7/5 (10 reviews) — Plateforme cloud de messagerie unifiée
6. [Zendesk Suite](https://fr.getapp.ca/software/9448/zendesk) — 4.4/5 (4094 reviews) — Le support client rapide et efficace
7. [Pipedrive](https://fr.getapp.ca/software/90507/pipedrive) — 4.5/5 (3062 reviews) — Avec Pipedrive CRM tool plus rien n’arrête les vendeurs
8. [LiveAgent](https://fr.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews) — Un excellent service client commence avec le meilleur logiciel d'assistance
9. [Keap](https://fr.getapp.ca/software/90372/infusionsoft) — 4.1/5 (1299 reviews) — Logiciel de CRM, de ventes et de marketing pour les petites entreprises
10. [Text Request](https://fr.getapp.ca/software/2051851/text-request) — 4.6/5 (1193 reviews) — Stimulez l’engagement client
11. [Bitrix24](https://fr.getapp.ca/software/90602/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 est destiné aux PME et aux grandes entreprises. Le produit convient également aux équipes distantes qui veulent rester en contact et collaborer efficacement.
12. [Salesforce Service Cloud](https://fr.getapp.ca/software/91754/salesforce) — 4.5/5 (832 reviews) — Offrez un service client d'excellence
13. [Bigin by Zoho CRM](https://fr.getapp.ca/software/142099/bigin-by-zoho-crm) — 4.7/5 (744 reviews) — Système CRM centré sur le pipeline conçu pour les petites entreprises.
14. [HoneyBook](https://fr.getapp.ca/software/108739/honeybook) — 4.7/5 (691 reviews) — Gestion des clients pour les travailleurs indépendants et les PME
15. [GoTo Connect](https://fr.getapp.ca/software/103797/GoTo-Connect) — 4.5/5 (671 reviews) — Communications professionnelles tout-en-un dans le cloud.
16. [Lime Connect](https://fr.getapp.ca/software/90636/userlike-live-chat) — 4.6/5 (649 reviews) — Aidez vos clients quand c'est important, où c'est important.
17. [Tidio](https://fr.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) — Communicateur pour les entreprises avec chat en direct, messagerie et e-mail en un seul endroit.
18. [NiCE CXone](https://fr.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) — Logiciel Cloud Contact Center
19. [Thryv](https://fr.getapp.ca/software/113901/thryv) — 4.2/5 (538 reviews) — Logiciel de gestion tout-en-un conçu pour les petites entreprises
20. [Smartsupp live chat](https://fr.getapp.ca/software/101363/smartsupp-live-chat) — 4.6/5 (343 reviews) — Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
21. [Broadly](https://fr.getapp.ca/software/110573/broadly-reviews) — 4.8/5 (336 reviews) — Examen en ligne et gestion de la réputation des petites entreprises
22. [ZoomInfo Sales](https://fr.getapp.ca/software/174487/ZoomInfo-sales) — 4.1/5 (322 reviews) — Génération de leads et données sur les intentions des acheteurs à destination des entreprises B2B.
23. [Front](https://fr.getapp.ca/software/102177/front) — 4.5/5 (291 reviews) — Logiciel de messagerie et boîte de réception partagée pour les équipes
24. [Kommo](https://fr.getapp.ca/software/91200/Kommo) — 4.5/5 (263 reviews) — Gestion des leads et des ventes pour les PME
25. [RingCX](https://fr.getapp.ca/software/105435/ringcentral-contact-center) — 4.2/5 (263 reviews) — Il s'agit la solution collaborative de call center du secteur.

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## Catégories connexes

- [Logiciels de marketing conversationnel](https://fr.getapp.ca/directory/1659/conversational-marketing-platform/software)
- [Plateformes de service client](https://fr.getapp.ca/directory/231/customer-service/software)
- [Logiciels CRM](https://fr.getapp.ca/directory/562/customer-support/software)
- [Logiciels de support informatique](https://fr.getapp.ca/directory/287/help-desk-ticketing/software)
- [Logiciels CEM (Customer Experience Software)](https://fr.getapp.ca/directory/601/customer-experience/software)

## Liens

- [Afficher sur GetApp](https://fr.getapp.ca/directory/1139/customer-communications-management/software)
- [Toutes les catégories](https://fr.getapp.ca/directory)

-----

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